356 Nevada SRT Service Centers

My wife bought a new 2006 Jeep Grand Cherokee Limited... - veckles

My wife bought a new 2006 Jeep Grand Cherokee Limited from you earlier this year. The sales experience was a fairly good one and not unpleasant at all. Twice since she bought the Jeep she has taken it in for service. The first time when she got home it leaked oil all over the garage floor. I pulled the tray or engine guard off below the engine, (four bolts) and found that the only thing not done correctly was to clean up the spilled oil. My wife called the service manager and the lady really was not interested and stated that they do not and will not pull the tray under the engine (4 bolts) to clean up the oil that is spilled Yesterday, June 28th my wife again took her Jeep in for service and asked the service manager if he would please ensure they cleaned up any spilled oil. He explained that they do the best they can but will not and can not remove the tray under the engien (4 bolts) Once again when I got home there was oil spots on my garage floor. I removed the tray under the engine (four bolts and two of them do not have to come completely out) and cleaned up the oil mess from draining the oil. I guess I am not so upset about having to clean up the oil after your mechanics changed the oil but more so the indifferent attitude of the two service managers and acting like my wife was expecting too much for not wanting oil all over the garage floor. Today, I went to the Toyota dealer next door to you and asked the service manager if they could change the oil and filter on my wifes Jeep. No problem was the response. I also asked if they would pull the tray under the engine (four bolts) and he again said no problem as they do it all the time on other vehicles. I do not expect anyone at your dealership or even Chrysler Jeep that you lost a customer. I only wish that I would have known just how lousy your customer service was prior to purchasing the vehicle. Vern Eckles Unsatisfied customer

Not only was my buying experience amazing . - Minnvikingsfan75

Not only was my buying experience amazing . I came in today for my complimentary oil change and that was just as amazing . Dalene was waiting for me when I pulled in , she was so nice . Also the BEST part was when Dalene went over the inspection of my vehicle from top to bottom they didn’t insist on any unnecessary add-ons just for me to spend money! That also means they clearly did sell me a good vehicle in the first place . That is definitely hard to find these days ! They are most CERTAINLY a top notch dealership from sales to service !!

Always gives great service in timely manner. - ellybuursma

Always gives great service in timely manner. Gives me a heads up on future service