356 Nevada Toyota/1000 Service Centers

This Dealership and Staff are Exceptional and the Best - Kel & Kay

This Dealership and Staff are Exceptional and the Best Dealership we have ever had work on our vehicles. Here is a snap shot of our Wonderful experience! We had our Range Rover towed to this Dealership from St. George Utah for a transmission default issue that wouldn't allow the vehicle to start. When we arrived ahead of the tow truck, I meet with Service Advisor Richard Ruiz and my wife met with Service & Parts Service Director John Simmons to begin the process of finding the problem. They kept us informed along the entire way. Within a very short time they had found the problem and advised us what was needed to resolve it. They had their master technician take care of the issue and it started right up. They advised us about other issues to improve the vehicles performance, which we had them take care of those issues as well, now our Range Rover runs perfectly. This Dealership and it's staff from the Management to Advisors to Associates are Professionals and First Class. They are very customer service oriented and treated us extremely well. They are Honest and very Fair, they explained everything clearly with us. We live in southern California and my wife and I have made the decision to take our Range Rover and Jaguar to them from now on. They have earned our business and Trust as customers. Our Compliments to Richard Ruiz and John Simmons and All of the Staff and Associates for a Job Well Done. In our opinion you are "Dealership of the Year" 2023! We look froward to seeing you again soon! Sincerely, Kel & Kay Newport Beach, CA

My wife bought a new 2006 Jeep Grand Cherokee Limited... - veckles

My wife bought a new 2006 Jeep Grand Cherokee Limited from you earlier this year. The sales experience was a fairly good one and not unpleasant at all. Twice since she bought the Jeep she has taken it in for service. The first time when she got home it leaked oil all over the garage floor. I pulled the tray or engine guard off below the engine, (four bolts) and found that the only thing not done correctly was to clean up the spilled oil. My wife called the service manager and the lady really was not interested and stated that they do not and will not pull the tray under the engine (4 bolts) to clean up the oil that is spilled Yesterday, June 28th my wife again took her Jeep in for service and asked the service manager if he would please ensure they cleaned up any spilled oil. He explained that they do the best they can but will not and can not remove the tray under the engien (4 bolts) Once again when I got home there was oil spots on my garage floor. I removed the tray under the engine (four bolts and two of them do not have to come completely out) and cleaned up the oil mess from draining the oil. I guess I am not so upset about having to clean up the oil after your mechanics changed the oil but more so the indifferent attitude of the two service managers and acting like my wife was expecting too much for not wanting oil all over the garage floor. Today, I went to the Toyota dealer next door to you and asked the service manager if they could change the oil and filter on my wifes Jeep. No problem was the response. I also asked if they would pull the tray under the engine (four bolts) and he again said no problem as they do it all the time on other vehicles. I do not expect anyone at your dealership or even Chrysler Jeep that you lost a customer. I only wish that I would have known just how lousy your customer service was prior to purchasing the vehicle. Vern Eckles Unsatisfied customer

Not only was my buying experience amazing . - Minnvikingsfan75

Not only was my buying experience amazing . I came in today for my complimentary oil change and that was just as amazing . Dalene was waiting for me when I pulled in , she was so nice . Also the BEST part was when Dalene went over the inspection of my vehicle from top to bottom they didn’t insist on any unnecessary add-ons just for me to spend money! That also means they clearly did sell me a good vehicle in the first place . That is definitely hard to find these days ! They are most CERTAINLY a top notch dealership from sales to service !!