373 New Hampshire SRT Service Centers

Phenomenal service. Alberto went above and beyond to help... - Lisa.jacobus

Phenomenal service. Alberto went above and beyond to help me. Today was my first time here. I’ve had bad experiences with Subaru dealerships and last may I had enough and bought a used Tiguan. My one regret is I didn’t purchase it here.

Absolutely AMAZING customer service! - linmer

Absolutely AMAZING customer service! I had a severe issue with my vehicle and the owner (Ethan Clarke) along with the Sales Manager (Trevor Baker-Small) and Service Department (Jason, Denise) were all so fabulous in helping me with the repair. I've never seen such helpfulness and kindness in their response to my problem. Wow, just amazing. I'm overcome with emotion for what they did for me. I give them 10 stars for all of them!

The service is second to none . Always helpful and... - erniecoco1

The service is second to none . Always helpful and explains the issue and how it’s to be repaired . I recommend this business to all

The best dealer ever - ripper

If you are looking for a dealership that is down right the best, look no further. My daughter bought a used car from a "mom and pop" dealer. The car has caused her nothing but problems. Devon in the service dept. came to her rescue as did Frank, the mechanic. This car was turned from a nightmare to a pleasure to drive. Thanks to Stratham Mitsubishi who worked with us! My daughter works two jobs to make ends meet. Their prices were always fair, the work was complete and there was NEVER ANY UNNECESSARY WORK DONE. Let me say this, as a father who lives over 260 miles away, my daughter has found a rare deal AN HONEST AND FAIR CAR DEALERSHIP. Do yourself a favor - become their next customer! Thank you again for all you have done Devon, Frank and Tim ( G.M. ) You are the best! Peter R., NY

I recently took my car into Sunny Side Acura (SSA) for an - Trekblue98

I recently took my car into Sunny Side Acura (SSA) for an issue with my NAV unit. The unit had been having issues since I bought the car, and I reported it to SSA repeatedly but they said it needed to be completely broken before they would look at it. It happened about a hundred times (give or take), and all I did, was turn off the car and restarted it. Did this for the first year and a half but it worked. However, while I was on the road one day, I had to call Acura Roadside Assistance to get my car started since it was dead - the NAV completely died and drained the battery while sitting overnight at a hotel. I called SSA and let them know that I was stranded and Acura Roadside came out to get my car started but the NAV and other features were dead, including my blindspot monitoring. I spoke with a SSA customer service rep and she said they were too busy this month to look at it, try next month. The Acura Roadside Tech was there and gave me ideas where to go but I pushed back repeatedly to SSA and stated that Acura said I shouldn't drive the car since it was unsafe. She finely agreed, and said bring it in and they will get to it at some point. I asked about a loaner, she had none, and stated it would be weeks before they get one. I called a week later about the car and she was again, unhelpful, and extremely rude, and said no loaner. When I mean rude, I cannot state it enough, my phone was on speaker and the people around me at that time were absolutely appalled and shocked with her behavior and they supported me well through this - they recommended a call to management. So I called the service manager, he was nice and helpful, he got me loaner of my choice and agreed that each week they will call me and give me an update on my Acura. After the third week I called, since they didn't, as they agreed to and I spoke with my service agent again, who lashed out at me stating that she had no idea what was going on with my car and she will call me when it was done. Since my phone was on speaker everyone in the restaurant waiting area were appalled and made comments to me how they would never tolerate a service agent speaking to them like that - that's how bad it was. At this point it had been approaching a month, so I contacted the state of NH and it was determined that my car would qualify for the lemon law after one month, which it was getting very close to that time. Ironically, I finally get the car back one day shy of the lemon law. I didn't get an apology for the month it took to get the car fixed. On the way home I was driving, and when I made a lane change I almost hit someone in my blindspot, since the blindspot was still not working, even though I asked them to fix it. So the repair was not finished as I asked for in the beginning. What I do not understand, is that we agreed to meet in the middle, just one call a week and that's all I wanted. I didn't want to bug SSA, I get they are busy, a two minute call once a week seems reasonable and they agreed to it. It didn't even bother me that she was unpleasant and unprofessional the first time, hey we all have bad days I get it, but over and over again is too much and unprofessional. Overall, this service really upset me and no one along the way really seemed concerned over the quality of service that was provided. I don’t really know what else to say about the whole thing. I’ll also write an official complaint to Acura shortly (the whole story, this is shortened for this review) as well since it is important, they know of this experience as well.

inspection - val31nh

I just bought a Suzuki off craigslist. Needed it inspected so I took it to Suzuki because they specialize in the cars. Was nervous because I'm a female, and I had other garages takes advantage of the situation. Well I made an appointment. Was nervous it would fail. They reassured me it would be alright, and they would take care of me They were awesome. I would definitely recommend them to anyone. Never dealt with more caring, friendly people before. Ty

I requested the repairs be done as soon as possible as... - c.downer

I requested the repairs be done as soon as possible as I had an emergency. Thank you for the quick service and co-operation on the recall.

My family owns 3 Saabs, all 9 5's. We have purchased... - joe speer

My family owns 3 Saabs, all 9 5's. We have purchased each (at different times) from Tracy Banks and each has been serviced exclusively by them. I don't usually rate business in this way, but I think it is important to support a business that provides excellent customer service. My experience with the dealership has been very favorable. I have owned many other cars including Volvos, Mercedes, and GM cars. My experiences with this dealership have been more favorable than others I have dealt with, hands down. I wouldn't commit the resources to buy 3 Saabs (all new) without having the feeling that I can trust the dealer. Recently, I had a warranty issue with one of my Saabs. In trying to figure out how to proceed and whether or not to have the car towed into the dealership, Loren Mayville walked me through the process of how to best deal with the problem until I could make it in. His advice was right on the mark and I got the car in for service. The work was performed and I picked up the car that evening. As usual, the shop had performed the work without a problem. Also, as usual the car was washed and the interior vacuum cleaned.