1,544 New Jersey CODA Service Centers

Rude managers with no integrity. - BSen11

Rude managers with no integrity. Auto techs that are incompetent. This is a long review, I'm posting this so other people don't get burned by like me. These guys have zero integrity and cannot be trusted. I brought my car in for a suspension issue and a 4 wheel driver error code. I was told I needed some new air suspension parts, a new 4 wheel drive computer module, and they said i needed a new water pump. They quoted me $4200 and I decided to just get it done. Then I got a call a week later and they said they had to change other suspension parts and the new total was $7200! Apparently, when it comes to air suspensions, these guys will just start changing random parts hoping it fixes the problem. When the car was "finished". I picked it up to find the suspension height on was wheel was 2inches higher than the rest. I brought it back and they said, sorry they made a mistake. then after waiting 2 more hours the same wheel was 3/4" higher than the rest. and said that the best they could get it! The manager was rude and said its close enough! I gave up. Over the next month I noticed one of my rear suspension was dropping height over night. I called and told them and they were rude, defensive and said they would take a look but would charge me more for any repairs. I told them I was planning to sell the car and wanted to make sure it was fixed first. The manager said "If you're selling it, let the new buyer worry about it". I'm not a xxxxxxx, so i didn't do that. I decided not to go back there obviously. Turns out they missed the real problem I diagnosed later myself. The rear right air bladder had a small leak that was causing the air suspension pump to work extra hard and burn out, They never changed the rear bladder, , instead they changed the front left air/shock assembly, that was the extra $2800; the air pump and the air manifold. for an other $2200 I ended up changing the rear bladder myself, it cost me $250 for the part. And I purchased an aftermarket OBD tool for $100 to adjust the suspension height. After the repairs I made, the suspension is working perfectly and the air shocks are all even and level. In summary, I fixed myself what their auto techs could not. I'm also wondering if my 4 wheel drive module and water pump were never damaged either. Ill never know for sure. I recommend no one gets their cars serviced here ever.

'Woody your the best" - King

I have been coming here since I purchased my Lincoln from Town Lincoln for all of my car needs and will continue to do so. Planning to purchase another car in a few years. Great service center. While waiting for parts the rental service system is great. Multipoint Inspection are great as well.

Horrible customer service. - GW

Horrible customer service. Very disrespectful and patronizing towards my 70 year old retired mother who paid to receive service at this dealership

Excellent service in all areas , the people who work - Noncho1119

Excellent service in all areas , the people who work there are very nice also they are very organized

Samy helped me with the new Rx. - Wender

Samy helped me with the new Rx. And I will come back in few weeks to ask for him again. Great guy and he really patiently to answer all my questions

Snotty, dishonest service manager. Lied to me by... - KidKid

Snotty, dishonest service manager. Lied to me by claiming that my E22 recall/catalytic converter did not require replacement, only reprogramming of the PCM, that the rattling I've heard for 2+ years was from my entire exhaust system, except for the converter. My exhaust system is tight. Claimed he inspected the catalytic converter. If he'd had run an emissions test it would have revealed the inefficient, faulty, catalytic converter. I informed him of an independant service technition's suggested catalytic converter replacement (because of rattling) over a year ago. 2 weeks later (after the PCM reprogramming) I get a MIL light P0420 code that translates to be a deteriorated catalytic converter. Update 11/27/2006 - Norco Auto Group Incorporated (Pottstown, PA) did the required catalytic converter replacement hassle-free. Too bad I had to take my car so far from home, but the service was worth it. I will never return to Triboro for service after the way I was treated. I find it difficult to trust dealerships in general because of this type of decietment. I will take my JEEP and ISUZU elsewhere, and steer everyone I know away from Triboro.