1,532 New Jersey Infiniti/1000 Service Centers

Needed work on my '96 Mustang. Brought it to Certified... - llvis27

Needed work on my '96 Mustang. Brought it to Certified Auto Mall in Howell on Saturday morning. Met with Dave. Explained what was wrong and what I thought it needed. Dave was THE best service manager I have ever dealt with in 35 years. Upfront and he explained everything in layman's terms. He said he would call me in a few hours with an estimate and what was needed. He did exactly what he promised. Called me that afternoon, took the time to explain everything he needed to do and when he could get it done. He kept his word on all counts!! I couldn't get back to the shop since he had my car. He had someone pick me up at home and drive me back to the shop!!! It turned out the guy that picked me up was the owner, Art!!!. Another good guy. Bottom line is the customer service was exceptional and I felt very good about the price (LOWER THAN THE ESTIMATE!!!) and the repairs. I am recommending Certified Auto Mall to all my friends and neighbors.

Responsive Service Department - 2013958gts

Pleasantly surprised to receive follow-up call from Cherry Hill Porsche “Customer Experience Manager“, relative to recent service. That personal touch - and delivery of a loaner- meant a lot. Bravo!

I took my Jag in for service covered under my extended... - Jas5124

I took my Jag in for service covered under my extended warranty. Lorraine my tech was pleasant and professional from beginning to end. I received a comfortable loaner vehicle then received my Serviced Car back the next day. Easy peasy. Will come back for future service and possibly a new car.

I wonder if the General Manager of Cherry Hill Nissan - frank

I wonder if the General Manager of Cherry Hill Nissan makes all the employees of the dealership take a kindness pill every morning. I have been to many dealerships and have never been treated as courteously as at Cherry Hill Nissan. All the employees that I interacted with were exceptionally helpful and kind, particularly Dennis Webb in service and Tony in parts... I suppose they must be taking two pills every morning!

Great first time service experience taking my new S90 for - ajdeange

Great first time service experience taking my new S90 for an overall checkout. Stephanie was great and was very knowledgeable about the product.. way better service than my recent BMW experience.. It’s not just about the car you buy but the brand and dealership culture that makes me a fan. Great job..

I have an old 2008 vehicle which I love he has taken me... - ppdatat1

I have an old 2008 vehicle which I love he has taken me places. Lynn Simo-is a God send. Thanks you for your service

BROUGHT MY CTS V IN FOR SERVICE AND WAS VERY IMPRESSED - MARIO V

BROUGHT MY CTS V IN FOR SERVICE AND WAS VERY IMPRESSED WITH THE KNOWLEDGE OF THE SERVICE ADVISORS.

Just had a not so nice call with a woman named IVORY who - bridgetteblackshear

Just had a not so nice call with a woman named IVORY who works in the service department. I explained to her that I have an appt already on the books, but my car will not start so I would need to have it towed to the dealership today. Things were going well up until the point where she asked me for my name. I gave her my name and asked for hers as well. She stated that her name was Ivory but refused to give her last name. I did make a comment that it seemed evasive to not want to give her last name but I was fine with it. This UNHINGED woman proceeded to yell at me that she doesn't give her last name because her son was murdered 2 years ago. I then yelled right back at her that I didn't kill her son. She then hung up on me. I called back and reported her to her manager Lisa. I reported her because I think she may need to seek counseling. If asking her for her last name is triggering a traumatic experience, then maybe she should not be answering phones. I do not want this woman to lose her job or anything like that, but maybe a change in duties might be helpful. Briana Blackshear

With a servicing contract, we drive close to 30 miles to - Shadow

With a servicing contract, we drive close to 30 miles to reach Olden Ave on a Saturday. We were running late due traffic and was never told when making the appt that the Service Dept were to close early that day. We called ahead and upon arrival, RuthAnn made accommodation and happily took us in for our first Oil Change with tire rotation. We were out in abut 30 min. At another Suby dealer, the wait is usually about 90 min the last 7 years. Thank you RuthAnn. A few services ago at the other Suby dealer, the dipstick was not returned to its location. Went under the hood the next day to take a quick look. All good but noticed the windshield fluid was very low and not topped off.

They always service us quickly. - Jsnice

They always service us quickly. Very attentive and always great communication and great people to deal with.

2015 ram 1500 - Horrible

By far the worst dealership I have ever been associated with. I have had several issues with my new ram since I purchased it in October of 2015. There was a burning smell coming from the vent system for several months after I purchased the ram. After having my truck on at least 10 different occasion to try and remedy the problem, the owner of the dealership declared if "it were up to him he would just take it in the back and spray febreeze in the vents.". THE OWNER!!!! The most recent occureance was this week when I brought the truck in for an oil leak which ruined my new paver driveway. They had my truck all day, never called to say it was finished and when I called them I was told they couldn't find the leak. they said it must be "residual oil from an oil change". of course by the time i got home the truck was leaking oil in my driveway again. The service department is a complete joke starting with the patronizing service manager Ron and his partner who told me I should "only use the truck in 4x4 in the snow." Anyway steer clear of Circle Dodge and everyone in it.

James Apgar was assisting me during my B1 and B6 service - Maria

James Apgar was assisting me during my B1 and B6 service on my car. He was wonderful, very professional and knowledgeable. I couldn't be more happier with the service I received. I will defiantly recommend Clinton Acura to all of my friends and family! Thank you James for all of your hard work and dedications towards your customers!

We had a very disappointing service experience with - Cheryl

We had a very disappointing service experience with Colonial Airstream today. One year ago we purchased a new Airstream Interstate Motor Home. We paid the sticker price, with no complaints. We live in Arizona, but spend our summers at the Jersey shore. When we arrived in NJ, in June, we called for an appointment for two minor repairs under warranty. We explained the problems in detail and sent pictures. The first appointment they had was supposedly more than two months out. They assured us the parts necessary for the repairs were in stock. Today we were there prior to our 8:30 am appointment. In spite of being fist in line, the service writer took two customers ahead of us, and it was 9:30 before we even got checked in for a two hour appointment. We had also asked them to change the oil in the coach and generator and perform the annual service on both. When my wife asked the service writer if they checked and topped off the other fluids, she responded, laughing at us and saying: “No, we don’t do that!” Four hours later, the service writer told us that the oil change was done, but they didn’t have the parts for second warranty repair, but she would check with the parts department to see how log it would take to get them. We walked around the coach and discovered another part that had been broken during the repair and oil change. Although she did not make us aware of the broken part, she immediately acknowledged they would fix that as well at no cost, but said they would have to order that part as well. An hour later, she still had not checked with parts as to how long it would take to get the missing parts. Finally, after talking to her supervisor, Colonial agreed to send us the repair parts so we could then schedule the warranty repairs with a different facility in Arizona since getting the parts would take at least 60 days. The bill for the two oil changes: over $600! Outrageous. And, the service writer was rude and dismissive during our entire encounter. I realize that service is not very important to many businesses today, but if you choose to deal with Colonial Airstream, be prepared for a less than enjoyable experience. We will not be going back.