I started with Greenbrook because of the size of their... - jwdewey
I started with Greenbrook because of the size of their inventory... although a bit painful, I did end up with the vehicle that I wanted for the price that I wanted. When it came to servicing, however, it was a different story. I would rather be greated by staff that work at a fast food restaurant than the individuals that take your keys and ask you why you are there. The hour and fifteen minute wait time for an oil change is ridiculous when you have a "first" appointment at 7:30 in the morning. The same staff are defensive if you have any questions / comments about the service or would like or them to look at anything that is under warranty. I have also tried reaching out to their Service Management, but have not succeeded there.
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