1,532 New Jersey Jeep/1000 Service Centers

I am extremely unhappy with my visit. I brought my car in... - phildlugo

I am extremely unhappy with my visit. I brought my car in for a recall on the seat bolts so I had them check out my overhead console which wasnt working. I was told I would need a new module which had to be ordered and will be ion the next day. My bill would be $560.00. I said OK and had to rent my car for a 2nd day. I was then called the next day and told that due to a flaw in their system my part didn't come in. I asked them to deduct the 2nd day's rental from my bill, which I wouldn't have had if I was told the part would take longer. They wouldn't give me the credit. Now, as a result, I will not have the work done and I will never go there again. I will also tell everyone I know about my experience and how they treat their customers.

Amazing friendly and courteous and compassionate service - patelsamm

Amazing friendly and courteous and compassionate service staff that is always willing to do their best for their customers

Be Careful!!!!! - beerrun79

Be very careful when buying from this dealership. I bought a 1979 Firebird from this dealership a few years ago and later found out that the ORIGINAL engine had a fresh rebuild done by the dealer. Two months after I bought the car, the engine needed to be rebuilt again because whomever rebuilt it decided to put a Chevy 350 cam in a Pontiac 400 engine. Idiots!! I'm not saying they don't have nice cars, I'm saying inspect these cars thoroughly before making a purchase. They're a little shady.

They have very bad practices they cheated the consumer - Jonestsj

They have very bad practices they cheated the consumer don’t trust this dealership be safe

Where to start. - michellegeorge2

Where to start. Came in for specific issues, there report came back as everything is ok, problems can’t be replicated when technician test drove car. Well ended up taking it to 2 other local BMW within 2 month span and sure enough, there was repairs that we’re definitely overlooked and missed at Newton. Think twice before bringing to this BMW dealer!!!!!

I felt compelled to come here and say a few nice words - Bones

I felt compelled to come here and say a few nice words regarding BMW of Springfield. I own a very unique BMW i8 and the dealership knows me well. It’s a 2015 and literally the car I dreamed of owning as a child is now a reality. I like to keep up on all the servicing, parts replacements, and preemptive issues, and I am very secure in knowing that this dealership has mechanics on staff that specialize in this specific car. They send me a video report of all issues discovered, and get it back to me quickly and like new. Their communication is outstanding every step of the way and work with The warranty company to get me the maximum cost off of my bill. Highly recommended for all BMW owners! I can’t say enough good things about this dealership

Service department was absolutely awesome! - Edward Watts

Service department was absolutely awesome! Aimee BickerDyke’s customer service and thoroughness was truly appreciated. The best customer Service ever ! Thank you Mr.Watts