1,544 New Jersey Jeep/1000 Service Centers

Inexperienced mechanics, horrible customer service - tarassuran

Purchased a new Levante from the them. Sales Chris Kang was great and professional. The moment I had to meet with the service problems began. Service department needs to grow a pair, step up and be responsible for mistakes that they made and part that they break. Service lacks professionalism and customer respect. Shane Rotolo, Assistant Service Manager, does not promptly respond to the phone calls or emails. Takes days to know if he got your email and if he will even work on your issue. Service department has no Quality Checks. After several service quality issues they did not bother to QC a car before delivering. As a result one side windshield molding was installed properly, damaged and I had to make another trip to them to replace this part. It took them 1 month to order it. When other dealer said they can have it in 4 days. Also, when installing a car roof rack they managed to install in backwards, ignoring obvious instructions.

I lost my power steering on the highway and this jeep... - Jwes

I lost my power steering on the highway and this jeep dealer was close by so I had my jeep towed there , and they wouldn't even look at the car. They told me to come back or leave it there and they would SEE if they could get to it next week. I thought that a 5 star dealership would at least take a look at a car in an emergency situation, but I was actually better off taking it to the local repair body shop that ended up fixing it. After reading the other reviews though sounds like I may have avoided something worse by not going there. Stay away from these guys.

I was going to my Chemotherapy app, suddenly my car gave - saraalaentin2518

I was going to my Chemotherapy app, suddenly my car gave a warning. I called maxon buick and they said ti pass by cause my car can't be driven. I was 30 mins away. I arrived and Bino one of the customer service was ok with us. But the supervisor was something else !!! * Lohi * extremely rude, unprofessional, unfriendly. Didn't want to even help me out to get a car to return me home, i live an hour away !! And they don't even provide you a car. Not to mention that my car is 2022 and they want me to rent a car for 40$ a day !!! And me to call customer service and do all that and they were going to close in 3 mins !!! Seriously the worst customer service i met. They meet you with a big smile when they want to convince you to buy a car, and very frowned face when you come for a recall !!!! I want to mention that my car still under warranty.

Had a strong experience in the shop. - mabstealth

Had a strong experience in the shop. They did great work and had me in and out quick.

This place was great! - xsunsetflowersx

This place was great! Irving was a very good cars salesman and has great service!

They are swindlers. - ChrsitinaP

I brought a dvd player in to be repaired. It was working and playing movies but my toddler had put coins in the machine so it made a whirring sound. I paid $130 for them to take the coins out and had been told that the DVD player was working. Got it home and it did not work at all. So essentially I paid them to break the device and they will not honor the repair and fix it for me without having to pay them again. Which means they are calling me a liar and claiming that it worked when they gave it to me but it did not. They are dishonest swindlers. Do not do business with them.

The Dealership from xxxx. John - Jake1075

I don't know where to start with this!! This has to be the most dreaded ford dealership in the state from there salesman to the cruel and arrogate billing people at the service widow. They will try to steal your hard earned money that u work for at every turn. I give fare warning to all I am just trying to save the good people from there sham that they can call a business. Beware of these people I hope by reading this u will make a better choice.

Always amazing and fast turnaround. Gus and the service... - 67flyers

Always amazing and fast turnaround. Gus and the service staff keep you informed of needs and progress, TOP NOTCH!! Only place I go!!

Service From Meet And Greet To Advisor To Service - helenkahat

Service From Meet And Greet To Advisor To Service Performed Is Great !! No Problems To Date !!

I am very impressed with the service department and their - ROBERTGDUMVILLE

I am very impressed with the service department and their Technical service representatives . Jami is wonderful to deal with.

Recently I had the pleasure meeting Scott in service. He... - Steve R

Recently I had the pleasure meeting Scott in service. He was amazing & knowledgeable regarding my GLE350. It was refreshing to have an employee take so much pride & care with their customers. I will continue using Scott for all my service needs.

My service advisor is awesome. - trenayparker

My service advisor is awesome. Thank you Rashan! He is always on point and honest when it comes to my vehicle needs. I love the video they send as well.

I have a 2007 Pontiac G6 that has had an intermittent... - Alfonse

I have a 2007 Pontiac G6 that has had an intermittent antifreeze and/or oil odor since day one. After about two years a dealer in northern NJ claimed it needed new head gaskets and replaced them under warranty. The odor was diminished but not completely gone. I tolerated it for a while and recently the car started dumping antifreeze on the ground. This time I brought it to Miller (they are close to where I work). They said the head gaskets were NEVER replaced and that the rear one was leaking. They covered it completely under the GM 5 yr/100k mi warranty and all the odors are GONE. They fixed it right and had to fix the work of a dishonest dealer. They were easy to make an appointment with, were very friendly and honest, gave me ride to work, gave me a loaner because the repair took more than one day and it didn't cost me a cent! The mechanic was awesome and very honest too. I asked if I should have the antifreeze changed (60 k mi) and he said not to bother because he had to change it to do the heads. They could have easily squeezed money out of me - but they don't do that. Same experience when I brought the car there for free oil changes offered by GM. They did the job and did not try to sell me something I didn't need. Go there for service. Go there for a car/truck. These guys are honest and know how to treat customers.

The Best Dealership in New Jersey.. By far.. Great... - Jerry "Divine" Holloway

The Best Dealership in New Jersey.. By far.. Great experience.. Very friendly.. Hassle Free.. Trust me.. You will 100% Love this Dealership❤ They have the best salesman Brian Arias and the best Sales manager Lindsey. You will love this great team. Wow.. run down.. Buy a car or truck or SUV.. They have the best selection ever!! Also. Their Service Shop is excellent & have the best auto technicians in the business.. You will love their great Service shop as well.. The best dealership by far!!