Service Department Review. - BSen11
Service Department Review.
Rude managers with no integrity.
Auto techs that are incompetent.
This is a long review, I'm posting this so other people don't get burned by like me.
These guys have zero integrity and cannot be trusted.
I brought my car in for a suspension issue and a 4 wheel driver error code. I was told I needed some new air suspension parts, a new 4 wheel drive computer module, and they said i needed a new water pump. They quoted me $4200 and I decided to just get it done. Then I got a call a week later and they said they had to change other suspension parts and the new total was $7200!
Apparently, when it comes to air suspensions, these guys will just start changing random parts hoping it fixes the problem. When the car was "finished". I picked it up to find the suspension height on was wheel was 2inches higher than the rest. I brought it back and they said, sorry they made a mistake. then after waiting 2 more hours the same wheel was 3/4" higher than the rest. and said that the best they could get it! The manager was rude and said its close enough!
I gave up.
Over the next month I noticed one of my rear suspension was dropping height over night. I called and told them and they were rude, defensive and said they would take a look but would charge me more for any repairs. I told them I was planning to sell the car and wanted to make sure it was fixed first. The manager said "If you're selling it, let the new buyer worry about it". I'm not a xxxxxxx, so i didn't do that.
I decided not to go back there obviously. Turns out they missed the real problem I diagnosed later myself. The rear right air bladder had a small leak that was causing the air suspension pump to work extra hard and burn out, They never changed the rear bladder, , instead they changed the front left air/shock assembly, that was the extra $2800; the air pump and the air manifold. for an other $2200
I ended up changing the rear bladder myself, it cost me $250 for the part. And I purchased an aftermarket OBD tool for $100 to adjust the suspension height.
After the repairs I made, the suspension is working perfectly and the air shocks are all even and level.
In summary, I fixed myself what their auto techs could not.
I'm also wondering if my 4 wheel drive module and water pump were never damaged either. Ill never know for sure.
I recommend no one gets their cars serviced here ever.
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