64 New Jersey Kia Service Centers

Excellent car service - Woody23

Excellent car service at the Flemington, NJ location, the service employee provided a good explanation of work done along with an itemized statement and the work was done on a timely basis.

I’ve had numerous issues with Performance Kia in - christine8892

I’ve had numerous issues with Performance Kia in Denville, NJ, but the latest one is the most outrageous. My 2019 Kia Sorento has been randomly not starting since January 1, 2024. I brought it in, and after keeping my vehicle for 3 days, they couldn’t find the problem. Then I received a letter from Kia America stating that the issue is related to the high-pressure fuel pump—clearly the reason why my car won't start. Despite this, Performance Kia refused to replace the part! I’m beyond frustrated, especially since it's extremely inconvenient and unsafe when your vehicle doesn’t start unexpectedly. What’s worse is that they let me leave their dealership with a car that could fail at any time, putting me and my children in danger. This is completely unacceptable and shows an alarming disregard for customer safety. I cannot recommend this service center and strongly urge others to reconsider taking their vehicle here.

DO NOT service your KIA EV at this location. - naeemthm

DO NOT service your KIA EV at this location. My EV6 was towed here on June 7th, and nearly six months later, they still have my vehicle with no substantive updates during this entire time. The onus was on me to call every few weeks to see if any progress had been made. It is now NOVEMBER and they still have not repaired my car. And to be perfectly clear, at this point I no longer want the car back—I want my money back.

Vehicle Lease - 69Fastback

We turned in our 2013 Escape for a 2016 Escape. Bill Barton was very knowledgeable about all the Ford products and was very efficient. He took the time to show all the details on our new vehicle before we drove it away. Bill is a real Ford guy. My family have been buying vehicles from this dealership for 20+ years and have always been happy with the results. The service department is also very good.

Front end work. - Big thinker

The car looks like brand new. Amazing job and couldn't be more pleased. I am always going to refer to this collision center. Amazing job once again.

Great Service - wonderful visit. - P Lescano

I went in for my second oil change on my lease. Jose and Jennifer are very straight forward, professional, personable and they show they care. It was a wonderful experience with a complimentary car wash inside and out !!. I also needed something from titles and Lisa was exceptional in her handling of my matter. A wonderful visit.

Wish I could give 0 stars. - kaitlyn.segreto

Wish I could give 0 stars. Not the first time we have been burned at this dealership. We were hopeful with the new owners things would change; others having great experiences at their other dealerships. Why hire back terrible people who do nothing but over promise, play with your time, lie to get you in the door and try then to rip you off? Thanks for nothing Steve, again! They have this young girl working there who was rude as soon as we walked in the door. Not wearing a bra with her breasts all over the place; looked like trash. Had no experience, had no business being there! This used to be a great dealership. They refused to give my car back from service as they wanted to make a deal to do a trade. Never got calls back, other departments called saying we missed our appointment, can we come in? Lack of communication everywhere. Service never called back with a rental car. Now they want me to pay them $195 to release my car. This was the worst experience ever and we have bought and sold cars here before more than 3 times. Really disappointed. We will have to travel to another Kia further away as they are dishonest and frankly run a circus over here.

From the very 1st day the customer service and quality of - mba6054

From the very 1st day the customer service and quality of work was impeccable. I would highly recommend this company to anyone who needs body work on their vehicle! GREAT JOB!!

Terrible service manager - CarlyRose

Friday September 21st I brought my 2011 Kia Sorento into RK Kia of Vineland in for service. It was due for an oil change and my back door handle on the drivers side had broken off a few days earlier. After it had broken off I checked all my other handles to make sure they were secure and they were all fine except the one I broke off. When I arrived at Kia I was told there was a recall on my specific model of car, and they had to see if it could be covered. When looking at my car Chris Kennedy the service manager of RK Kia ripped off the handle on my back door on the passenger side! They came to us in the waiting room and told us it would be almost 700$ to fix the two door handles. Even though my door handle had a recall on it they said a different piece was broken so it wouldn’t be covered. When I asked Chris why he even opened my back door on the passenger side he said “well who ever took down your information took it down wrong and it says doors, not just the one” and said he would take off 100$ because he was the one who broke it but they still wanted to charge me almost 400$ in labor, so pretty much trying to get me to pay for something they broke. I completely understand that my handles weren’t covered by the recall and I’m responsible for breaking the one handle but I am NOT responsible for Chris ripping off my other handle. I told him that I thought it was unfair and started to literally cry in his presence. Pleading with him that I have a one year old child with a car seat in the back and now I have no way of opening up either of my back doors to get him!? Chris was incredibly rude, raising his voice at me, interrupting me as I was trying to speak and taking no responsibility for his actions. He never once apologized, never once showed any sympathy for a worried mother. He just said “it’s not my fault it would have broken off eventually”. All my handles were secure before bringing in my vehicle, he must have yanked it off thinking it was the broken one and is now refusing to take responsibility, even though he’s the one that said they took down my information wrong and he didn’t know which one was broken. (Even though only one of the four doors had a missing handle. Not very hard to see which one was broken so clearly he’s just incompetent) I am disgusted with the whole situation and can’t believe RK Kia won’t take responsibility for their actions. I will never return to RK Kia of Vineland ever again and I suggest you shouldn’t either because when checking your oil they might break your dashboard and say they aren’t responsible for fixing it.

horrible. - unsatisfied customer

Horrible place to buy a car. I was hoping they were a brand new business because none of them know what theyre doing. But apparently theyve been open for a few years. First they forgot to get copies of our licenses so we had to send them pictures, no big deal. On the way home from the dealership the traction control light came on the dash and it started shifting strange with the rpms jumping. Then the check engine light came on. All on the way home from the dealership. Not such a big deal, they told us to bring it back so they can fix it. We brought it back, they got the lights to go off, then a half hour after leaving the traction control light came on and it started shifting weird again. At this point the owner starts telling us that we have to call the bank and tell them the car is running good so he could get his money from them, we didnt wanna give the bank false information so we waited until it was running good to call them . The owner said it couldn't wait and we had to call them right away otherwise we would lose our down payment and have to bring The vehicle back, I called the bank and asked them if that was true, they said thats not true. They said they could wait until its fixed. The vehicle is under warranty but we didnt trust them to fix it at that point. So we brought it to a local garage and paid to get it fixed. They did it with no problem. Owner was supposed to reimburse us but that hasn't happened. Then we realize its past due for an oil change. Had to go pay for that as well. While getting the oil change at a local shop I asked to to look it over and let me know if they think it will pass an inspection. They found a coolant leak and an oil leak, then showed me the inside of the tires were worn down to the metal so theres no way it would pass. All laws say that vehicles have to be sold with good tires. We put 2,500 down and will be paying for it for the next 4 years, we trusted that it would be good enough to pass inspection. I asked the owner if he would get us good tires and he wanted to wait until the bank approved the loan. 3 days before our temporary plate expired they contacted us amd said the bank still needed more information. We gave them what they needed but didn't get a response until the day that our tag expired. Now its been a week since the bank approved the loan and the dealership still hasn't processed our registration or provided us with a license plate. The owner doesn't wanna talk about the tires, and we just got a letter from the bank saying they still didn't get proof of our licenses. After we gave them our licenses to copy in person, then sent them pictures of our licenses They still haven't sent it to the bank. Owner and employees are incompetent and disrespectful. We have bought enough vehicles in the past to know that something is seriously wrong with this place. As a father with 3 kids I truly wish I wouldve went somewhere else and I wouldn't want to see anyone go through this. The owner also told me this is just one deal for him and really doesnt matter to him anyway, he told me when its processed they won't be able to mail the license plate to me, ill have to drive 2 hours to go pick it up on bald tires. I'm really hoping he will replace the tires when we get there but he hasn't said that he will. He just avoids the question. I've literally never left a bad review on anything in my life but this is too much.

I have had 3 Scions serviced at this dealership and have... - btelesz58

I have had 3 Scions serviced at this dealership and have always found them to be pleasant and professional. My service advisor, Thurman Roberts has always been more than happy to go the extra mile to make my experience a good one. Service is always done right the first time and I always get a call letting me know when my car is ready ( if I am not waiting for it ). Overall I would recommend this dealership for any Toyota or Scion service. I have been to a few different dealerships but will always go back to Caldwell Toyota.