Hello Everyone, I must share my experience at Liberty - svalle713
Hello Everyone, I must share my experience at Liberty Hyundai, as it has been exceptional since I purchased my 2020 Hyundai Palisade Limited over the last five years. I've consistently driven an average of 40 minutes to their dealership despite having another Hyundai dealership about 8 minutes away from my home. My experience with Service has always been welcoming, pleasant, and understanding of both my issues and my financial budget. I recently visited their service department since I was experiencing an issue, which I thought was a misfire, which in fact was diagnosed, and I needed a transmission replacement. Unfortunately, I am out of warranty at 116,000; what to do now? I only owe about 6,000 on my loan. I spoke to Mr. Paul Vasquez (Service Manager) and shared my concerns. He recommended I call Hyundai Corporate and share my concerns and inquire how they can assist. Hyundai Corporate instructed Paul to work on a work authorization explaining what was transpiring and how Hyundai wanted to do right by its customers. Surprisingly enough, in less than 48 hrs. I received a call from Damion sharing the GREAT News that Hyundai will cover 90% of the repair, and I would be responsible for the other 10% ($380), and they would also provide a loaner while my car is repaired. Now that's a Car Manufacturer and Dealership standing behind their product. Hats off to the entire dealership since it's a collaborative team effort to stand out from the rest.
I also want to elaborate on their Parts Department since they have always taken into consideration that I've purchased my vehicle there and have always sold all my truck parts at a discounted price, again enticing me to drive 40 minutes instead of the nearby dealership.
Powerball weekend, I will be picking up a 2026 Hyundai Palisade Calligraphy if I run into some money on the Powerball. Not interested in a luxury car, but a Company that stands behind its product and its customers...
THANK YOU, LIBERTY HYUNDAI...
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