1,544 New Jersey SRT Service Centers

I had an oil, transmission fluid change and a warranty - Cranford

I had an oil, transmission fluid change and a warranty item addressed. Waiting around, finally go out in the parking lot and my CRV is there. After waiting around for another 45minutes for them to call me to finalize the bill. I went down to the billing group to find out what the status of my car was. I was told to find the service advisor. The blonde woman who I asked the question to seemed to have an attitude. Its not my fault you are working there and don't like to interact with customers paying big money for repairs. Finally got the bill and it was almost 600.00 dollars. I mentioned this to the woman handling the payment that this amount was high and i had the same work done on another CRV two weeks prior. Again received an attitude and was told to find the service advisor. She works there she should have gotten the service advisor to come inside to address. Real lazy. Finally got the service manger involved and got the bill corrected. Took well over and hour to get out of that place. I guess wasting my time is ok. I have been a customer at Madison Honda since 2008 and have purchased two CRV's there. Last time I do any business there.

Dealership did not have the parts to fix my car - and - hmlballen

Dealership did not have the parts to fix my car - and told me it would take 6-8 weeks. Also 2 features that were working when I brought car in now no longer work and I have been told I have to wait 6-8 weeks for them to be fixed. Oil change was expensive and there were no additional services (like a car wash). Will think twice about coming here for future oil changes.

Service - Bob G

We have been taking our 2 autos to Manahawkin Auto Sales for well over 4 years and are very happy with the service, price and professional Service Department . They always perform the service we require and more if the car needs it . We are please with our relationship with Manahawkin Auto they do a good job. It is tough to find a place that gives good service at a fair price. Bob G.

Mazda 3 purchase came with lifetime oil changes. - Cassarjames215

Mazda 3 purchase came with lifetime oil changes. They make it hard to get appointments then try to upsell a new battery then was already purchased prior to this derby center. When question the service technician got annoyed. Was told all work was performed within two day low air pressure light came on (Just needed air.)Then the washer fluid all of a sudden has a leak that I think was caused by maple shade Mazda in retaliation for calling then out for upselling services I will never purchase or go back for service free or not from this car dealership.

First time Mazda owner and so far I'm sold. - wilsonpl08009

First time Mazda owner and so far I'm sold. Dropped my car off this morning for a complimentary oil change. I was promptly met by three of the nicest people I have met all day. Melissa, Juanita and Sandy.....you guys' ROCK! These ladies were very professional, but it was more than that. They welcomed me and took the time to explain everything to a T. I see why you three are the faces of the Service Department. I appreciate you very much. It sounds crazy, but you made my day. Thank You, P Wilson

Inexperienced mechanics, horrible customer service - tarassuran

Purchased a new Levante from the them. Sales Chris Kang was great and professional. The moment I had to meet with the service problems began. Service department needs to grow a pair, step up and be responsible for mistakes that they made and part that they break. Service lacks professionalism and customer respect. Shane Rotolo, Assistant Service Manager, does not promptly respond to the phone calls or emails. Takes days to know if he got your email and if he will even work on your issue. Service department has no Quality Checks. After several service quality issues they did not bother to QC a car before delivering. As a result one side windshield molding was installed properly, damaged and I had to make another trip to them to replace this part. It took them 1 month to order it. When other dealer said they can have it in 4 days. Also, when installing a car roof rack they managed to install in backwards, ignoring obvious instructions.