1,542 New Jersey SRT Service Centers

horrible. - unsatisfied customer

Horrible place to buy a car. I was hoping they were a brand new business because none of them know what theyre doing. But apparently theyve been open for a few years. First they forgot to get copies of our licenses so we had to send them pictures, no big deal. On the way home from the dealership the traction control light came on the dash and it started shifting strange with the rpms jumping. Then the check engine light came on. All on the way home from the dealership. Not such a big deal, they told us to bring it back so they can fix it. We brought it back, they got the lights to go off, then a half hour after leaving the traction control light came on and it started shifting weird again. At this point the owner starts telling us that we have to call the bank and tell them the car is running good so he could get his money from them, we didnt wanna give the bank false information so we waited until it was running good to call them . The owner said it couldn't wait and we had to call them right away otherwise we would lose our down payment and have to bring The vehicle back, I called the bank and asked them if that was true, they said thats not true. They said they could wait until its fixed. The vehicle is under warranty but we didnt trust them to fix it at that point. So we brought it to a local garage and paid to get it fixed. They did it with no problem. Owner was supposed to reimburse us but that hasn't happened. Then we realize its past due for an oil change. Had to go pay for that as well. While getting the oil change at a local shop I asked to to look it over and let me know if they think it will pass an inspection. They found a coolant leak and an oil leak, then showed me the inside of the tires were worn down to the metal so theres no way it would pass. All laws say that vehicles have to be sold with good tires. We put 2,500 down and will be paying for it for the next 4 years, we trusted that it would be good enough to pass inspection. I asked the owner if he would get us good tires and he wanted to wait until the bank approved the loan. 3 days before our temporary plate expired they contacted us amd said the bank still needed more information. We gave them what they needed but didn't get a response until the day that our tag expired. Now its been a week since the bank approved the loan and the dealership still hasn't processed our registration or provided us with a license plate. The owner doesn't wanna talk about the tires, and we just got a letter from the bank saying they still didn't get proof of our licenses. After we gave them our licenses to copy in person, then sent them pictures of our licenses They still haven't sent it to the bank. Owner and employees are incompetent and disrespectful. We have bought enough vehicles in the past to know that something is seriously wrong with this place. As a father with 3 kids I truly wish I wouldve went somewhere else and I wouldn't want to see anyone go through this. The owner also told me this is just one deal for him and really doesnt matter to him anyway, he told me when its processed they won't be able to mail the license plate to me, ill have to drive 2 hours to go pick it up on bald tires. I'm really hoping he will replace the tires when we get there but he hasn't said that he will. He just avoids the question. I've literally never left a bad review on anything in my life but this is too much.

I have dealt with this dealer over 10 years while owning... - LocalPastor

I have dealt with this dealer over 10 years while owning three Saturns and did not realize just how much better their service was until I bought another make of car. (I still have one Saturn.) I did have one problem with quality in over 50 trips for mostly regular service. I had a floor shift that was sometimes very hard to shift. It should have been covered by the extended warranty I had purchased, but they tried to charge me until I argued with them. Not only that, they did not fix the problem. Later my son looked at it and fixed it. Service was friendly, I was almost always greeted by name, and the waiting room/showroom gave you three choices--a playroom with the children, a place to watch TV, and quiet areas to read. There were always current newspapers to read and fresh refreshments, including coffee, tea, bagels, muffins, and coffee cake. You always get a coupon for a free car wash. Service prices used to be very agressive, lower than places like Jiffy Lube, but as GM has started to have financial difficulties, they are raising prices. In fact, it was because Saturn was becoming more like just another GM car that I decided to buy another make.

Great sales team better service department. - Ellieandsteven

Great sales team better service department. Could not be happier with the entire Schwartz Mazda team.

I have had 3 Scions serviced at this dealership and have... - btelesz58

I have had 3 Scions serviced at this dealership and have always found them to be pleasant and professional. My service advisor, Thurman Roberts has always been more than happy to go the extra mile to make my experience a good one. Service is always done right the first time and I always get a call letting me know when my car is ready ( if I am not waiting for it ). Overall I would recommend this dealership for any Toyota or Scion service. I have been to a few different dealerships but will always go back to Caldwell Toyota.

The whole experience was very good. Entire staff I dealt... - enright

The whole experience was very good. Entire staff I dealt with were courteous, helpful & friendly. I would certainly recommend this service center to anyone. great job!

Been buying cars and trucks here since my first car at... - DylanF

Been buying cars and trucks here since my first car at 16, and my father has bought 30+ vehicles from this dealership over his 50+ years of car ownership and I will never return. Recently came here to pick up two parts they carried in stock to do some work to my truck. Ended up having a major issue and not being able to get the rear hubs off of my dual rear wheel pick up truck so I came here to return the TWO parts and I’m being charged a 35% “handling fee” when they had to do 30 seconds worth of work to go get these parts off the shelf. F YOU SEACOAST. You’ve lost another 50 years of Frampton’s buying vehicles from you. SCREW YOU! I hope the 40 bucks you’re going to make on me returning two brand new sealed items was worth losing every sale the rest of my life that will never go to your dealership again. Absolutely despicable. Oh and they don’t even refund your credit card there, they take your name and address and allegedly will mail me a check sometime when they get to it. Worst parts experience I’ve ever had.