1,539 New Jersey Scion/1000 Service Centers

Wish I could give 0 stars. - kaitlyn.segreto

Wish I could give 0 stars. Not the first time we have been burned at this dealership. We were hopeful with the new owners things would change; others having great experiences at their other dealerships. Why hire back terrible people who do nothing but over promise, play with your time, lie to get you in the door and try then to rip you off? Thanks for nothing Steve, again! They have this young girl working there who was rude as soon as we walked in the door. Not wearing a bra with her breasts all over the place; looked like trash. Had no experience, had no business being there! This used to be a great dealership. They refused to give my car back from service as they wanted to make a deal to do a trade. Never got calls back, other departments called saying we missed our appointment, can we come in? Lack of communication everywhere. Service never called back with a rental car. Now they want me to pay them $195 to release my car. This was the worst experience ever and we have bought and sold cars here before more than 3 times. Really disappointed. We will have to travel to another Kia further away as they are dishonest and frankly run a circus over here.

RUN, don't walk away from this dealership. - bigjohn491

RUN, don't walk away from this dealership. The service dept. Repeatedly lied to me. On a design flaw on my car, where the recall had aged out- they told me "It could not be fixed". When pushed by Nissan Corporate- it could be fixed.. They lied and claimed the engine would have to come out in order to try fixing it - over 3,000 +, plus the actual repair. They stonewalling, stalled and Repeatedly lied. I had it towed out and taken to an honest, competent mechanic who fixed the problem with No engine removal for a small fraction of what these thieves asked. This total lack of morals, ethics and unprofessionalism could Not exist in an honest dealership ! RUN ! ! John G Sparta

WORST SERVICE DEPARTMENT - DropAGear&Disappear

I made a service appointment for my mother. Confirmed the appointment. Andre the service advisor messed up the entire appointment then has the AUDACITY TO HANG UP THE PHONE ON ME!! Do yourself a favor and don’t ever get your car serviced from this dealership.

My nissan maxima is part of a recall from nissan and I - Gsxrjohn2

My nissan maxima is part of a recall from nissan and I was denied by them saying my car is not part of recall and denied me I will never by a car from them they suck big time horrible customer service

I have tried getting in touch with someone competent to - Mr B

I have tried getting in touch with someone competent to be able to fix my issue with this dealer ..but I decided to write a review to see if the president of open road acura gets in touch to explain the situation .. it all started by an employee withdrawing my personal number to start texting me and after a while I started getting the best service because I was doing a small talk with this person after a while I realized that this person has a husband and I couldn't keep on with this so then I started getting over charged for things I would do to my vehicles to the point where I even got denied access to this place because I didn't keep on with this ... anyone help what do I need to do this is not acceptable. Thanks Mr service guy and manager the people who denied me access and now that I have 2 recalls they denied me also that when as per corporate they can't deny recall services..Any suggestions? Any solutions?

Worth service ever my son car A/C went out we bought the - shokrallam

Worth service ever my son car A/C went out we bought the car few months still under warranty THEY HAVE NO CAR Loaner all I get from Gus the Service manager his apology the temperature outside at 100° WTH!!!!!!!

their service department lost my tires that they sold me - Llitvin

their service department lost my tires that they sold me and refused to take responsibility, I had to take them to arbitration court and finally won almost $2K, but it was very frustrating. At every turn, they did whatever it took to get out of taking responsibility. Worst dealer ever

I just wanted to give a huge shoutout to Abby at BMW for - theresapiemonte

I just wanted to give a huge shoutout to Abby at BMW for her amazing service. I came in with my dad and his girlfriend after popping a tire, and she was able to get us in and out within 3 hours—same day! From start to finish, Abby made the entire experience feel easy and stress-free. She was so sweet, super funny, and went above and beyond to make us feel welcome. She even gave us snacks and kept us entertained with great stories while we waited. It honestly felt more like hanging out with a friend than sitting around at a dealership. Abby definitely deserves some recognition—she turned a frustrating situation into such a positive experience. Thank you, Abby!