1,121 New Jersey Used Car Service Centers

Great people, horrible experience though. After... - JustAnotherBadExperience

Great people, horrible experience though. After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly. At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience. But it gets better.. After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.

Bought a van from them with a 1 year warrenty on engine.... - totowatony

Bought a van from them with a 1 year warrenty on engine. 2 weeks in engine went. warrnty was invalid as the engine did not have enough miles on it. agreed to have another engine put in.also with 1 year warrnty. took them 3 weeks. when we asked for the warrenty papaers, we were told they could not get a warrenty as the cars had too many miles on it. makes you wonder if there even was a warrenty. got the car back and 1 week later check engine light came on and car stalled making turns. was told it was the power steering pump and the alternator. had both replaced. stalling problem still there. local kid in my neighborhood looked at car and found 1 engine mount not attatched. took it back. 2 engine mounts not attatched. have had 3 sensors replaced. engine light came on again. they replaced a transmisioion solenod. went we went to pick up car, check engine light still on. when we asked them about it, they gve us back our check and said do not come back here for service. if you buy a car from these people, be prepared for a royal screwing.

Needed work on my '96 Mustang. Brought it to Certified... - llvis27

Needed work on my '96 Mustang. Brought it to Certified Auto Mall in Howell on Saturday morning. Met with Dave. Explained what was wrong and what I thought it needed. Dave was THE best service manager I have ever dealt with in 35 years. Upfront and he explained everything in layman's terms. He said he would call me in a few hours with an estimate and what was needed. He did exactly what he promised. Called me that afternoon, took the time to explain everything he needed to do and when he could get it done. He kept his word on all counts!! I couldn't get back to the shop since he had my car. He had someone pick me up at home and drive me back to the shop!!! It turned out the guy that picked me up was the owner, Art!!!. Another good guy. Bottom line is the customer service was exceptional and I felt very good about the price (LOWER THAN THE ESTIMATE!!!) and the repairs. I am recommending Certified Auto Mall to all my friends and neighbors.

Responsive Service Department - 2013958gts

Pleasantly surprised to receive follow-up call from Cherry Hill Porsche “Customer Experience Manager“, relative to recent service. That personal touch - and delivery of a loaner- meant a lot. Bravo!

I have an old 2008 vehicle which I love he has taken me... - ppdatat1

I have an old 2008 vehicle which I love he has taken me places. Lynn Simo-is a God send. Thanks you for your service

Just had a not so nice call with a woman named IVORY who - bridgetteblackshear

Just had a not so nice call with a woman named IVORY who works in the service department. I explained to her that I have an appt already on the books, but my car will not start so I would need to have it towed to the dealership today. Things were going well up until the point where she asked me for my name. I gave her my name and asked for hers as well. She stated that her name was Ivory but refused to give her last name. I did make a comment that it seemed evasive to not want to give her last name but I was fine with it. This UNHINGED woman proceeded to yell at me that she doesn't give her last name because her son was murdered 2 years ago. I then yelled right back at her that I didn't kill her son. She then hung up on me. I called back and reported her to her manager Lisa. I reported her because I think she may need to seek counseling. If asking her for her last name is triggering a traumatic experience, then maybe she should not be answering phones. I do not want this woman to lose her job or anything like that, but maybe a change in duties might be helpful. Briana Blackshear

With a servicing contract, we drive close to 30 miles to - Shadow

With a servicing contract, we drive close to 30 miles to reach Olden Ave on a Saturday. We were running late due traffic and was never told when making the appt that the Service Dept were to close early that day. We called ahead and upon arrival, RuthAnn made accommodation and happily took us in for our first Oil Change with tire rotation. We were out in abut 30 min. At another Suby dealer, the wait is usually about 90 min the last 7 years. Thank you RuthAnn. A few services ago at the other Suby dealer, the dipstick was not returned to its location. Went under the hood the next day to take a quick look. All good but noticed the windshield fluid was very low and not topped off.