1,127 New Jersey Used Car Service Centers

Inexperienced mechanics, horrible customer service - tarassuran

Purchased a new Levante from the them. Sales Chris Kang was great and professional. The moment I had to meet with the service problems began. Service department needs to grow a pair, step up and be responsible for mistakes that they made and part that they break. Service lacks professionalism and customer respect. Shane Rotolo, Assistant Service Manager, does not promptly respond to the phone calls or emails. Takes days to know if he got your email and if he will even work on your issue. Service department has no Quality Checks. After several service quality issues they did not bother to QC a car before delivering. As a result one side windshield molding was installed properly, damaged and I had to make another trip to them to replace this part. It took them 1 month to order it. When other dealer said they can have it in 4 days. Also, when installing a car roof rack they managed to install in backwards, ignoring obvious instructions.

I lost my power steering on the highway and this jeep... - Jwes

I lost my power steering on the highway and this jeep dealer was close by so I had my jeep towed there , and they wouldn't even look at the car. They told me to come back or leave it there and they would SEE if they could get to it next week. I thought that a 5 star dealership would at least take a look at a car in an emergency situation, but I was actually better off taking it to the local repair body shop that ended up fixing it. After reading the other reviews though sounds like I may have avoided something worse by not going there. Stay away from these guys.

I was going to my Chemotherapy app, suddenly my car gave - saraalaentin2518

I was going to my Chemotherapy app, suddenly my car gave a warning. I called maxon buick and they said ti pass by cause my car can't be driven. I was 30 mins away. I arrived and Bino one of the customer service was ok with us. But the supervisor was something else !!! * Lohi * extremely rude, unprofessional, unfriendly. Didn't want to even help me out to get a car to return me home, i live an hour away !! And they don't even provide you a car. Not to mention that my car is 2022 and they want me to rent a car for 40$ a day !!! And me to call customer service and do all that and they were going to close in 3 mins !!! Seriously the worst customer service i met. They meet you with a big smile when they want to convince you to buy a car, and very frowned face when you come for a recall !!!! I want to mention that my car still under warranty.

Had a strong experience in the shop. - mabstealth

Had a strong experience in the shop. They did great work and had me in and out quick.

I am very impressed with the service department and their - ROBERTGDUMVILLE

I am very impressed with the service department and their Technical service representatives . Jami is wonderful to deal with.

Recently I had the pleasure meeting Scott in service. He... - Steve R

Recently I had the pleasure meeting Scott in service. He was amazing & knowledgeable regarding my GLE350. It was refreshing to have an employee take so much pride & care with their customers. I will continue using Scott for all my service needs.