1,121 New Jersey Used Car Service Centers

Chris went the distance extra mile to ensure that I was - johnroth12

Chris went the distance extra mile to ensure that I was completely satisfied with their service.

Worst customer service / dealer experience I have ever - L Narozniak

Worst customer service / dealer experience I have ever had in owning 8 Volvos - avoid them at all costs - THEY WILL LIE TO YOU AND PRICE GOUGE. I made an appointment for programming a new key fob for my daughter's 2008 S40. My daughter and I checked in, were told the cost would be $600+, and were told it would take an hour to program the new key. After waiting 1 hour 45 minutes, my daughter asked why it was taking so long. The service employee stated "we are having a small issue with programming the new key". He sent the service manager over who reiterated that excuse. His explanations did not make sense and he kept saying the programming was taking longer than expected. When I kept asking what the problem was and how much longer it would take I was told "I have something to tell you and I don't think you are going to be very happy". He told me the new key fob they ordered HAD NOT BEEN DELIVERED AND THEY HAD NO NEW KEY FOB ON SITE. They knew this when they checked us in, told us it would cost $600+, would take an hour to program the new key, and "please have a seat in the waiting area". LIES, LIES, LIES. If my daughter had not asked about the delay, they were NOT GOING TO TELL US - THEY LEFT US SITTING WAITING FOR 2 HOURS FOR A KEY THEY DIDN'T HAVE. The service staff we spoke to all knew the key wasn't there, but chose not to tell us. We immediately left. If they will lie about not having a part on site when they check you in, what else will they lie about when performing maintenance on a vehicle? THEY ARE UNTRUSTWORTHY!!! We then took our car to Kundert Volvo in Hasbrouck Heights, NJ who had the key in stock, took an hour to program it as promised, and cost $100 less than Edison Volvo.

Friendly staff. - Gntsmichael

Friendly staff. Work done while I waited. Everything on the list was done to my satisfaction.!

We Have been a customer of Downs and now Celebrity for - rnadeau

We Have been a customer of Downs and now Celebrity for many years because it's always prompt, excellent, reliable service with a pleasant smile.

These jerks will piss on your head, tell you it's - jakem.vaccaro

These jerks will piss on your head, tell you it's raining, send you a $1,000 bill for a vehicle that hasn't been fixed, and then expect you to thank them for the pleasure. Don't waste your time. You'll have a better experience and a better outcome going to ANY other Chevrolet dealer.

Had a terrible service experience at this dealership - jaygovender

Had a terrible service experience at this dealership and from my conversations with other customers it seems par for the course. I intended to drop the car off on Thursday and it took nearly an hour for someone just to take my keys and intake the vehicle. I was promised that the car would be ready by Friday evening but received no communication to that effect. The manager, John, that was supposed to be handling my vehicle was unresponsive through Friday, Saturday and Monday ignoring both texts and voice calls. It wasn't until after multiple calls to the dealership that I was told that the car was finished by a different team member. If you have any service needed for your Hyundai or Genesis I would highly recommend going elsewhere where the staff is better trained, more communicative, or ideally both

I just moved to the area and this was my 1st time at this - raquel_reyna

I just moved to the area and this was my 1st time at this location. The service was quick since I decided to wait for my vehicle. Thank you Miguel for your assistance.

Excellent service experience and Casper is very mild - Chinmay

Excellent service experience and Casper is very mild mannered, patient and thorough in his explanations about a service issue as well as very much customer focused and attentive to the needs of his customers.

Service. - mgagsi

Service. Complete on time. Car washed! Ladies at desk very helpful! Thanks see you in a year

Very professional I would highly recommend a friend to - mgracyfrye

Very professional I would highly recommend a friend to see Mr. Sammy. He is very professional.

friendly staff, answered all my questions and took care - najmjoyce

friendly staff, answered all my questions and took care of all of my needs. have been going here for a while and will continue to get services here.

Good experience from beginning to end. - kgreenf2

Good experience from beginning to end. The young man, Izzy, who assisted me was knowledgable & easy to talk to. He made it pleasant from beginning to end.

They are reliable and always inform you of what is being - aro1368

They are reliable and always inform you of what is being done to ur car

The best customer service. - Sarahgaul218

The best customer service. Seamus and Michael santos go above and beyond. Very satisfied and will refer family and friends.

Service is a cash cow over $1000 to fix a tire pressure - ssgoytil

Service is a cash cow over $1000 to fix a tire pressure light within 2 physical hours I waited for it. Visit one 25min diagnostic, I put in the part that was ordered, Visit two a power wire and check the system.Overpriced and sloppy work for the price too. A reminder to seek other options for service needs.

Went for service this morning and it was excellent. - astattel

Went for service this morning and it was excellent. I did not have to wait that long for an oil change and tire rotation. Joe was friendly and courteous and very pleasant to deal with. Great job.

Perfect. - Helena C Fowley

Perfect. The service center of Newton VW made sure we were satisfied. The technician acted as if they were working on their own vehicle. A+++++++ Thanks, Helena

Mustafa has always been a pleasure to work with. - johncicchino1983

Mustafa has always been a pleasure to work with. The staff is always friendly and accommodating.

Salesperson - Sanabuk

The staff of 21 century group goes above and beyond getting you what your needs are for a vehicle. The owner and salesmen are very friendly, courteous to make a vehicle purchase the most enjoyable for your family ! Will highly recommend them to many others and because of their outstanding reputation to serve our community & many repeat generations of families have returned to 21 century group who continue to strive for quality, excellence and customer service. Great service. A pleasure to do business with this company. Thank you!!!