273 New Mexico SRT Service Centers

They don’t pull the skid plates when doing oil changes - Mike

They don’t pull the skid plates when doing oil changes and make a mess. They charge a 10% shop supply on oil changes and lie to your face and say for make them charge it. They do a poor job inspecting tires, all four of my tires had a different PSI in them.

After purchasing a 2023 Mazda CX5 online, I discovered - Grampam

After purchasing a 2023 Mazda CX5 online, I discovered one window was not working—and I also wanted it to be checked out by a Mazda dealership. I took it to Casa Mazda, where Roger Cavazos, in the Service Department, assured that it was repaired very quickly, and the all over inspection completed as well. This was taken care of in a very timely manner, and at a very reasonable price as well.

Semi annual maintenance - jtyeager

Quality service, friendly people, took care of all my needs. Will have all of my service done here. Courtesy and promptness is excellent. Will recommend to others.

I have tried to get service done here in the past. In... - B. Essary

I have tried to get service done here in the past. In 2003 I told the service manager (Shawn) I would not be back. I tried again 5/07/07 and got the same treatment. The - "don't need your business treatment", lack of knowledge, rude, no time to talk, seem bothered by my presence, and must be very unhappy in their job. I have no problem at the Chevy and Ford place (I have one of each). They are friendly and want to satisfy my needs. I will continue to take my Grand Cherokee and Wrangler to the Ruidoso dealership where they want my business and treat me like a valued customer.

services for 10,000 miles - mountain woman

Staff is courteous and easy to make appts. the wait time is minimal and that is greatly appreciated. The dealership is clean and well maintained.

We worked with Randy Garcia and we’re extremely happy - dadexel

We worked with Randy Garcia and we’re extremely happy with the way he worked and fought for us to get the price we needed in order to purchase a vehicle. I will definitely go back to Randy the next time I am looking for a vehicle. Very very happy with how she has resolved every single Issue even post purchase.

⚠️ You’ll regret going here! - DesertSand34

⚠️ You’ll regret going here! ☢️ Dealt with this Dealer for 6 , LONG years. You are better off driving to ABQ, Santa Fe, Farmington or Arizona. Their sister dealership in Gallup, Champion, is no better. Most of the time the phones have issues, no answer during business hours, not even voicemail. AWFUL *️⃣ They have ZERO idea of what any semblance of CUSTOMER SERVICE is. They are ABSOLUTELY the MOST RUDE people I’ve dealt with at ANY Dealership. You can stand at the desk and it is like they see through you, on their phones, standing around, chatting and joking (can hear convo’s), doing nothing, and wont address your presence. They make you wait around with no sense of urgency or trying to get work done, just EXISTING in the space of the building, drawing a $$ check, not earning one. Frequent turnover or lack of employees. At one point this year they had 1 technician and a Service Manager. Couldn’t get to a ticket for weeks at a time so couldn’t bring vehicle in for repairs. 🗣️ The newest young girl in “Service” ** ALLISON** is inept, unskilled, little to no knowledge about auto anything, and seemingly thinks she is the General Manager of the entire Dealership. She speaks extremely condescending, supercilious, patronizing, pompous and has literally yelled loudly at me, and hung on the phone up on me twice. When talking about my issue, was RUDE, CONDESCENDING, OFFENSIVE, HAUGHTY. In person, was crude, dismissive and reinforced that my observation and verbiage is on point. 📌 This is a consistent attitude throughout this Dealership Family/Employees, to include the Owner, Stacey Corley. I’ve purchased at least 18 cars, all over the country, different brands from Chevrolet, Ford, Toyota, BMW and Lexus, and I’ve even financed through Ford. This “place” tops the WORST (especially in SERVICE DEPT) in customer interaction, caring about the needs of the customer or communication along the way. As well: timely, accurate, thorough, follow through or finding the issue, attempting to replicate instead of saying it’s “intermittent” and charging you for diagnosis, even when UNDER *FORD MANUFACTURER WARRANTY*! Don’t walk, but RUN to a different Dealership, as once you get stuck, you’ll recall this post.