6 New Mexico Volkswagen Service Centers

I came in for the fuel pump recall. - TROY_VS

I came in for the fuel pump recall. Everyone was friendly and helpful. I came in with about 1/8 a tank more than advised, but they still managed to get everything done and I didn’t even lose any gas. Thanks! Everything done in a timely manner and my car was ready when I arrived.

Your dealership has the most rude service manager... - Rosstapia

Your dealership has the most rude service manager (Anthony) and sales manager (Tony Lujan) I have ever come in contact with. I took my VW Tiguan which I purchased here in Santa Fe for warranty service on the timing chain. I left my car there and called Anthony a week later to get an up date. Anthony then in a very frustrated voice told me that he had told me that they were very busy and he would call me when they had done the diagnosis. He never said that to me and that is why I called to inquire about my car. We got into an argument and he told me that he did not want to work on my car any more and for me to pick up my car or he would put it out in the street. I then went over to the dealership and spoke with Tony Lujan about Anthony. He told me he would get to the bottom of this situation and would call me back. He called me back a week later and told me to pick up my car because they were refusing to work on it. I asked to speak witki the general manager but never got to talk to him. I had my car towed to my regular mechanic and will never step into any of García Dealerships ever again. Again he worst service and communication I have ever encountered.

The Service Department is horrible. - yopappy

The Service Department is horrible. I took my VW in to fix my door, the service agent guaranteed the part would be in in 3 days, 2 weeks later I call them. They said they'd research it and get back to me; when they called back I was told a nation-wide backlog was the cause of the part being late. I asked to speak to the service manager, I was told he was in a meeting and that he'd call me back afterwards, he never did. When I called him back the next day the service manager got nasty with me saying, if you want to cancel, you can. I told him that I didn't say anything about cancelling. I told him, just honor your commitments. It's become far too easy to say one thing and do another and that dear sir is the definition of a liar.

Wonderful Service Department - baileysachs

Extremely happy with the service department! After receiving horrible customer service from Garcia Uptown Volkswagen and Garcia Volkswagen of Santa Fe and months of unresolved issues, Crystal (service advisor) and Brian (service tech) at University Volkswagen were able to fix my noise issue and oil leak within a week. Both Crystal and Brian were understanding, thorough, and professional. They offered me a loaner vehicle and covered gas while my 2018 Tiguan was being repaired. I wish I had purchased my vehicle from them in the first place and not Garcia.