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Larry H Miller Hyundai - Albuquerque, NM

On 8/5/2009 4:01:16 PM usagi wrote:
I went into the dealer several times before the Genesis Coupe came out to get a brochure, ask when they would hit the lot, etc. First problem was that I left my name and number with one of the salesmen and he said he'd call me as soon as they came off the truck. He never called me. Strike one, go to another salesman, Mateo. I drove there as soon as I found out they had some in. Just so happens, they have exactly what I'm looking for. I talked to Mateo and asked to schedule a test drive, to which he replied that I'd have to get a credit check first. Strike two, but I'll deal with it. Today was the day. I drove over there as excited as a kid on Christmas.

I talked to Mateo, the second salesman, and agreed to do the check so I could test drive it.After I finished, He proceeded to take it in, and stayed in the office for a few minutes while I patiently waited for him to come back out. He came out with the keys and told me that they don't want to let a bunch of people test drive the car unless they are serious about buying it. He then said, "You are in a great position to buy right now with your credit and trade-in, you could drive away with it today". I said, ok. If you can match the Invoice +$500 +TTL, I'll sign right now, that $6000 mark-up you have over MSRP is ridiculous. No haggling, no nothing, he just said "that's not even close to where we are". I asked him if the Test-drive was off. Yep.

After this, I called the Sales Manager, Rick. I asked him why I wasn't even dealt with after showing that I was intent on buying the car. He equated my offer to a $20k mark-up, and then hung up on me.

Next step, go to the other Hyundai dealership in Albuquerque, Southwest Hyundai. Got my test drive, and was ready to buy. But Southwest is owned by the same people that own Larry H. Miller, and they stone-walled me with the dealer trade so I couldn't get my car. I finally ended up driving 10hrs to Dallas/Ft. Worth and got a better deal than the one I offered to Larry Miller and Southwest. It was worth every mile to get what I wanted for a fair price.

Karl Malone Toyota Scion - Albuquerque, NM

On 11/11/2008 4:44:15 PM musicman1212 wrote:
This was the first dealer I visited in my search for a used Audi A6. They had two Audi's in their back lots, one with major frontal damage and another that they had just received that had not been inspected or detailed. Bluebook value for this vehicle is around $18,000, I got it for significantly less and I am very happy about that. This is where the satisfaction ends. Upon filling out all the paperwork, I was told that they were putting new tires on it for me in the shop, and although I was pleased I thought it was rather odd. I asked to go into the shop only to find that a MASSIVE dent had been made behind the rear wheel on the drivers side. I received no explanation for this from my salesperson and never did.

Upon testing my vehicle, they found that it needed new front CV joints. I would have expected them to order these immediately, this was not the case, however. They put it off for three days or so, and just the thought of my car behind left in the shop with such lousy mechanics frightened me. Once they finally sorted out the CV joints (one week), the car needed to have the huge dent repaired, and it was sent to a body shop where it spent almost another week. Once I got to the dealership and drove off the lot, I rolled up the window to find that the idiot that drove it to the body shop had rolled down the window with the mileage stat paper still glued on, leaving bits of glue and paper inside my door panel. The car was never detailed and was given to me with huge stains left on the carpet (luckily, I was able to get them out at a car wash) and glue residue on my window that I am still not able to get off after using tons of different cleaning products.

Overall, you will deal with same car salespeople that you deal with everywhere. I was happy with the deal I got and I'm glad they replaced the CV joints for me, but the dent really turned the experience sour and I'm sure that had I not requested to see the car before leaving, they would have never told me about it.