2,440 New York CODA Service Centers

I hope this review reaches the appropriate people, like... - GAnthony7

I hope this review reaches the appropriate people, like the service Manger, Fixed operations manager and general manager, and hopefully your employee receives the acknowledgment she deserves!! I came to Morehead at 730am on a Monday morning without an appointment looking to get my vehicle repaired as it was throwing some cylinder misfiring codes at the code reader and making the car not drivable at highway speeds. I was told that the dealership was not taking anyone without an appointment, so I decided to inquire with the parts desk about the necessary parts in order to fix the issue myself. I was having a conversation with the gentleman at the parts desk regarding inventory on specific parts to fix my cars mechanical issue. After getting some prices and giving my call back information I left the dealership because due to covid some parts I needed were not in stock. I had already missed a day of work, and didn't have another vehicle to drive so my only option was done the dealer to repair the car or me attempt to fix it myself, but without the necessary parts in stock I was left without a plan B. Upon my drive home I received a call from Jacqueline from Morehead Honda, and she advised me that she overheard my conversation with the parts department and advised me that my repair would be covered under the emissions warranty and no out of pocket expense would be needed by me. She even had a loaner vehicle waiting for me to alleviate my stress of figuring out how I would get to work. She directed me to turn back around and come back to the dealership and she would make an appointment for me and have the loaner vehicle ready to go. I took her recommendation and drove back to the dealership where she met me in the service bay. We sat and did some paperwork, I left her my vehicle and I drove away in the loaner no longer worried about how I would get my car repaired or how I would make it to work. All because Jacqueline politely eavesdropped on my conversation with the parts desk and decided to go above and beyond expectations by making my problem her problem and reaching out to me and offering me an absolutely pleasant and worry free solution. She was delightful and calming as well as very sympathetic to my situation and she should be acknowledged for her extraordinary effort to help a customer as well as being a positive reflection of the Morehead dealership and their service department. THANK YOU Jacqueline, you have no idea how much that call meant to me!!

Very disappointed with the service department. - Kevinkennedy5554

Very disappointed with the service department. Called with a problem on my 2023 Ford Maverick. Speakers not working. Was informed they couldn’t take my vehicle in for a month Called on 8/6, first appointment available 9/3. Purchased the vehicle assuming I would be able to get it in for service calls in a reasonable amount of time. Informed the scheduler that we were going on a trip on 8/20 and would like to have the repair done prior to leaving. No sound not only affecting the radio but also the navigation system. Extremely disappointed.

Attentive sales persons. - jhncoecles

Attentive sales persons. Explained clearly the buying process. Excellent service department. Highly recommend this dealership!

I was so impressed with how fast my Jeep was serviced and - PamelaDuffany

I was so impressed with how fast my Jeep was serviced and how helpful everyone was. I loved the video showing the technician looking over the vehicle and going right to the issue without any hesitation as to what was wrong. Because of this fast service we were able to keep our vacation plans rather than being stuck without our car. My hopes are renewed Thank you to everyone at Nemer Crysler Jeep Ram of Queensbury