2,440 New York CODA Service Centers

Coffee hertz - Kb0617

Anthony was very helpful and continue to help us with our vehicles when we need service. This is very helpful in the delivery of service. Happy to have Anthony as my service advisor.

I called to have my tranmission fluid changed. - Grasso, John

I called to have my tranmission fluid changed. Made the appointment. Got there and they said I was having a flush. I said the appointment was for fluid change not a flush. The service manager convinced me a flush was the best way to go, so I agreed to it. He gave me a coupon for $40.00 off which I appreciate . I ask him to have some one change my oil filter, which I supplied. He said ok. Very nice man. There was also a recall on the lower front bumper, for clips and fasteners. So after 3 hours of waiting we received the car and went home. The ride home was concerning, the brakes had a shutter and the ride was definitely different. You hear all sorts of things about dealership practices and you don't want to believe it. But I wonder if any of it's true? The tranmission seems ok , but I am going to find another dealership or auto mechanic to inspect the front end. The brakes are fine , I inspected them 2 week ago. It's like the nut on the tie rod was moved. Any out there experience any weird situations like this?

This shop does by far the best quality work. They're... - Tappollo719

This shop does by far the best quality work. They're honest, highly skilled, and the best in the business. If you want something done the right way, whether it be mechanical work or body work, then this is the place for you. They are experts with high end makes and I wouldn't trust my car with anyone else.

I brought my 2007 Prius for a routine brake actuator - Michael

I brought my 2007 Prius for a routine brake actuator replacement. On the day of my appointment I show up to their service department. They tell me they don't show an appointment for me. I then show them their business card with the appointment date and time written by them. They then take my car in. A week later I get my car back. After paying $3000 plus for parts and labor they pull my car out. I immediately see the warning light illuminating on the dashboard indicating a problem with my hybrid battery system. I inquire the service manager about the warning light. He tells me that due to the age of my car, the hybrid battery failed and that I would need to pay to have it fixed. I never had an issue with my hybrid system so I'm very skeptical about the manager explanation. I tried getting an answer from Toyota corporate and their customer service, but nobody can explain why I wasn't told about my battery problem before they started working on the brake actuator. I would had never authorized their service department to continue working on my brakes if they would had told me that I had a major issue with the hybrid battery.

I purchased a Suzuki Aerio in August 2006. As soon as I... - mlpaper

I purchased a Suzuki Aerio in August 2006. As soon as I got it home, I realized the AM stations had very strong static. I made an appointment (#1) to bring the vehicle in a week later. I was told it needed a new radio and had to make another appointment (#2) to have the radio replaced. It was replaced and 3 months later, the problem arose again. So, in December 2006, I had to make another appointment (#3) to bring the vehicle in to be serviced. I was told it was the radio again and had to make another appointment (#4) to have it replaced. A week later, the same interference was coming through on the AM stations on the radio. I made another appointment (#5) to have the radio inspected yet again. On 1/18/07, I brought my vehicle in and I told the service department, that replacing the radio with the same radio was no longer an option. They agreed and later that day the service department contacted Suzuki. Suzuki had informed them that they are aware of the problem and they are in the process of developing and testing a sound compressor and I would get a call when something was available. 6 weeks past and I did not hear anything, so I called Rallye service on 3/6/07. I was told that they spoke to a Suzuki rep 1 week earlier and that they were still in the testing stages. On 3/23/07, I called Rallye service once again, since I did not hear anything. There was still no new news. So at this time I asked to speak with Dennis Monroe, the service director, because it had gotten to the point where I needed more answers and action. He said he would contact their Suzuki rep and that I should call back the following Tuesday, 3/27/07. I called back and Dennis Monroe told me the part was available and it would be ordered, and they would call me when it was received. About 15 minutes later on 3/27/07, I received another call from the service department telling me I needed to bring the vehicle in for testing first because Suzuki has some testing they wanted done to make sure which part needed to be ordered exactly. So, I had to make another appointment (#6) on 4/2/07 to bring my vehicle in for testing over 2 days. Why this testing was not done on 1/18/07 when they contacted Suzuki makes no sense at all. I am not sure why over 2 months had to pass while I waited for some answers from Suzuki for them to say they needed to do more testing to determine the part I needed. I thought that was done and I was already waiting for that part. I received a call from Rallye service on 4/3/07, and was told I needed a different part now, a Radio Amplifier Antenna, and that they would order it and call me when it was in. 3 weeks past, and on 4/24/07, I called Rallye service, since I did not hear anything at this point about the part coming in. When I spoke with the service department, they asked if I received a call about the part coming in. I told them no, and that is why I was calling. At that point I realized that the service department does not follow up on open issues. Finally in early May 2007 I got a call that the part was in. I had the part put in and it did not work. I was then told they were done trying to fix the car. I spoke to Joe Geidel for compensation and was told it was just a car radio and there was nothing more they would do. They would call Suzuki to see if they will compensate me. To this date, 6/20/07, Rallye has yet to call me with an answer.

I took my GMC truck in for warranty service. From the... - hdavid66

I took my GMC truck in for warranty service. From the second I walked though the door it was like I was wasting their time. I was treated like a 5 year old kid. No one was willing to go out with me so I could show them what the problem was. They kept the truck for 2 hours, didn't fix anything, and then called me to tell me how I must have hit something with the vehicle and that was the reason for the failure. No warranty coverage, but they would gladly fix it in their service department for a huge obscene amount of money. I said no thanks. I had not been involved in any accident with the truck, but whatever if they won't cover it under warranty - I said fine - I'll fix it myself. I went to the parts department to get the part that was broken - All I got there was a huge run around about having to buy the a whole assembly and the part that was broken was not available separately. I have worked on vehicles my whole life - I knew it was a huge line of crap. So, infuriated, I left. I went to another dealer - they too refused to cover it under warranty - but they nicely explained to me why they couldn't cover it. I was treated like an adult and they never accused me of wreaking my truck and trying to cover it up. I told them I wanted to fix it myself and they said no problem and actually helped me locate the part need. Not a whole assembly that wasn't needed. No run around. NO CRAP! Even if I have to drive an hour out of my way - I will never take my truck back to Randall's, for warranted work or otherwise, again.