2,440 New York CODA Service Centers

I purchased a Suzuki Aerio in August 2006. As soon as I... - mlpaper

I purchased a Suzuki Aerio in August 2006. As soon as I got it home, I realized the AM stations had very strong static. I made an appointment (#1) to bring the vehicle in a week later. I was told it needed a new radio and had to make another appointment (#2) to have the radio replaced. It was replaced and 3 months later, the problem arose again. So, in December 2006, I had to make another appointment (#3) to bring the vehicle in to be serviced. I was told it was the radio again and had to make another appointment (#4) to have it replaced. A week later, the same interference was coming through on the AM stations on the radio. I made another appointment (#5) to have the radio inspected yet again. On 1/18/07, I brought my vehicle in and I told the service department, that replacing the radio with the same radio was no longer an option. They agreed and later that day the service department contacted Suzuki. Suzuki had informed them that they are aware of the problem and they are in the process of developing and testing a sound compressor and I would get a call when something was available. 6 weeks past and I did not hear anything, so I called Rallye service on 3/6/07. I was told that they spoke to a Suzuki rep 1 week earlier and that they were still in the testing stages. On 3/23/07, I called Rallye service once again, since I did not hear anything. There was still no new news. So at this time I asked to speak with Dennis Monroe, the service director, because it had gotten to the point where I needed more answers and action. He said he would contact their Suzuki rep and that I should call back the following Tuesday, 3/27/07. I called back and Dennis Monroe told me the part was available and it would be ordered, and they would call me when it was received. About 15 minutes later on 3/27/07, I received another call from the service department telling me I needed to bring the vehicle in for testing first because Suzuki has some testing they wanted done to make sure which part needed to be ordered exactly. So, I had to make another appointment (#6) on 4/2/07 to bring my vehicle in for testing over 2 days. Why this testing was not done on 1/18/07 when they contacted Suzuki makes no sense at all. I am not sure why over 2 months had to pass while I waited for some answers from Suzuki for them to say they needed to do more testing to determine the part I needed. I thought that was done and I was already waiting for that part. I received a call from Rallye service on 4/3/07, and was told I needed a different part now, a Radio Amplifier Antenna, and that they would order it and call me when it was in. 3 weeks past, and on 4/24/07, I called Rallye service, since I did not hear anything at this point about the part coming in. When I spoke with the service department, they asked if I received a call about the part coming in. I told them no, and that is why I was calling. At that point I realized that the service department does not follow up on open issues. Finally in early May 2007 I got a call that the part was in. I had the part put in and it did not work. I was then told they were done trying to fix the car. I spoke to Joe Geidel for compensation and was told it was just a car radio and there was nothing more they would do. They would call Suzuki to see if they will compensate me. To this date, 6/20/07, Rallye has yet to call me with an answer.

I took my GMC truck in for warranty service. From the... - hdavid66

I took my GMC truck in for warranty service. From the second I walked though the door it was like I was wasting their time. I was treated like a 5 year old kid. No one was willing to go out with me so I could show them what the problem was. They kept the truck for 2 hours, didn't fix anything, and then called me to tell me how I must have hit something with the vehicle and that was the reason for the failure. No warranty coverage, but they would gladly fix it in their service department for a huge obscene amount of money. I said no thanks. I had not been involved in any accident with the truck, but whatever if they won't cover it under warranty - I said fine - I'll fix it myself. I went to the parts department to get the part that was broken - All I got there was a huge run around about having to buy the a whole assembly and the part that was broken was not available separately. I have worked on vehicles my whole life - I knew it was a huge line of crap. So, infuriated, I left. I went to another dealer - they too refused to cover it under warranty - but they nicely explained to me why they couldn't cover it. I was treated like an adult and they never accused me of wreaking my truck and trying to cover it up. I told them I wanted to fix it myself and they said no problem and actually helped me locate the part need. Not a whole assembly that wasn't needed. No run around. NO CRAP! Even if I have to drive an hour out of my way - I will never take my truck back to Randall's, for warranted work or otherwise, again.

Service Advisor Brandon James was first to assist when I - Lexus Laz

Service Advisor Brandon James was first to assist when I arrived. He constantly kept me informed on the status of my vehicle and explained the results. If you're looking for a great service Advisor look no further than Brandon James

Friendly and knowledgeable staff at dealership. - Lexus Laz

Friendly and knowledgeable staff at dealership. Technology specialist Donovan was exceptional and helpful with my service

Have been using rea Ford Lincoln Mercury for about 4... - A hudson valley limousine

Have been using rea Ford Lincoln Mercury for about 4 years now And I Have a large fleet of Lincoln's I have to say they are the best hands down Geno and the crew will take care of you like your family There is no reason to ever look anywhere else call them today 845 791 6100

Love my Kia - hate this dealership - Michelle C.

they took over for the dealer that I purchased my car from in October 2016 and will not honor the written maintenance guarantee that I received. Neither the manager of the service center nor the manager of the dealership will return phone calls. Get your Kia from anyone but them

They're really good at what they do 2 diff.times there... - angeljoseros

They're really good at what they do 2 diff.times there and got me in and out great service and honesty, everyone is awesome and friendly also very clean place!! Thank you guys!

Mechanics are like surgeons!?!? - Rochound47

I would give 0 stars if that where possible. My Ford Sport Trac broke down and it was towed Rhinebeck Ford. It was the closest repair shop to where it broke down. They said it needed a new radiator and would cost $1100.00. I thought the quote was high but I had it repaired. When it was done my wife and I went to pick it up. Service told me it was fixed but it had a bit of a miss fire and suggested I take it to my mechanic. I paid for the truck and went to start it. The battery was dead so I had it jumped. When the truck finally got started it was vibrating like crazy and white smoke was billowing out of the exhaust. Water was boiling out of the radiator. None of the mechanics knew what was wrong. I left the truck there for them to look at it. My wife had to call several times before they took her call telling her it was a blown head gasket and would cost upwards of $3000.00 to repair. The truck only had 70 thousand miles on it. When I called the service manager and asked “nicely” why the blown head gasket wasn’t discovered and you let me pay for the truck he went into a tirade on that mechanics are like surgeons. What!?!? I had my truck towed to my mechanic. The tow truck driver said this was not the first time towing a car from Rhinebeck Ford. My mechanic said if it is a blown head gasket it was caused by not installing the radiator correctly.

Repairs and Vehicle Purchase. - Annie Dutton

This is the most dishonest and worst place to go! I bought a car there and they wouldn't even give it to me for the price it went on sale for! On their website they posted! I had put a deposit on that car and they were supposed to hold it and without notice put it for sale again and even lowered the price after they had my thousands of dollars... online (though the sale was a lie, it was just to bring in business because it was not honored for me). Beware of Rich Colburn (salesman), and Shaun Gleason (service advisor), the mechanics lie when they are too lazy or can't figure out what's wrong and just make up what's wrong, and if you take it back they will tell you it's something completely different. I used to trust them so much with my vehices but, they are so unprofessional they didnt even put things back together they took apart and still returned my car to me writing lies on my bill for hundreds..well for hundreds you put things back together...and I have spent thousands upon thousands there but, they descriminate against older vehicles and make up lies to cover their xxx as to why they won't work on them, branding the owner and vehicle because they don't know how to fix classic cars, they have no knowledge of them, no training and are too lazy to troubleshoot. They would rather fabricate problems and lie through their teeth. The whole service staff is incompetent, oozing with inexperience and corrupt. You can't inspect a vehicle at their high standards then turn around two months later and say it isn't safe when it just passed their high standards and the reason is ridiculous because the car is completely redone and certain non issues have been that way for 20 years. How can they pass it and then turn around and say it isn't safe, in the same condition two months later? If they actually believed their lies... the condition didn't change over two months so that means they would have passed it not being safe two months beforehand and should lose their licence, which I have proof they passed it and then said it wasn't safe with no changes in condition in those TWO MONTHS (which I can also prove)...which I'm reporting to NYS. They are pieces of xxxx, dishonest as can be ever since Tracy Woods left...they are nothing but, incompetence. Don't ever be nieve enough to believe a word they tell you or spend a penny there. Their dishonesty outshines their company name. The kids at Boces are more trustworthy an knowledgible than them! Trust me. And don't buy a car there, you will pay far more than it's value, as they mark their vehicles far above market value and will barely take a penny off the price. I did because I was foolish enough to trust them. Their salesmen are high pressured, the service people push repairs not needed at unreasonable pretentious prices, and the office staff are bubbleheads. The salesmen and service people aren't much smarter. I urge you don't get ripped off, stay away and don't waste thousands at this corrupted business!! Just because they will make up any excuse not to work on your vehicle....and know nothing about how to fix cars, it won't stop them from charging you hundreds for nothing, such as replacing a gas cap or fuse at premium over priced prices!! They also descriminate against women and the LGBT community! WOULD STRONGLY ADVISE TO AVOID. Being corrupt since 1982 ripping people off and stealing from customers Rick Bokman Inc. Now at more than one location from all their corrupt practices to make money to expand to rip off more than just one county or city. 🙌👎...was looking for a new car....definitely WON'T EVER give them my business again. I hope you don't either.