2,440 New York CODA Service Centers

Service department ladies and gentlemen at front desk... - Seastarz

Service department ladies and gentlemen at front desk were most gracious, however there appeared to be issues outside of their purview. I purchased two new VW's over the years from Riverhead Bay Motors a Jetta and an upgrade to the Passat and at least 6 or 7 VW's from other dealers over the years. In other words I have always been happy with VW brand. Weeks ago I set up a service call to have one of the air vents repaired which apparently needed a motor which they didn't have in stock, so after patiently waiting 3 hrs I had to make another appointment to have the motor put in which cost approx $ 800 and another 3 hours wait. So be it. When I got home I realized that the defroster didn't function anymore thinking that it was probably a miswiring or something so after a further 3 hrs and a cost of $ 190 I was told that something probably "fell into the vent" causing it to break and another estimate of $650 was offered. THAT WAS AN AMAZING ANSWER NOTING THAT IT WORKED FINE BEFORE. Now I wasn't particularly surprised but I found it peculiar that after having been given a number of unsolicited quotes after Riverhead Bay conducted a $190 trouble shooting of the DEFROSTER they indicated the following repairs were necessary... 1. NEW TIRES- THEY HAD 20K MILES ON THEM, probably $ 800 ? 2. NEW FRONT BRAKES- CHANGED BRAKES AND ROTORS 8 MONTHS AGO heavy wear on brake rotors damaged by emergency brake cables $ 700 ? 3. DRIVER SIDE HEATED SEATS- WORKED FINE BEFORE, now one would guess who would have known whether they worked or not in the mid-fall I DID. $ 700? NOW THE LATEST. Three days after leaving River Bay...the windshield cleaner tank although full and pump motor still functioning does not spray when it worked perfectly fine before. THE INTERESTING PART OF THIS DISCOVERY WAS THAT FILL CAP WAS LEFT OPEN AND ALTHOUGH THE FILTER SCREEN WAS STILL INTACT...SOME GRANULAR STUFF WAS DISCOVERED. SHOULD I BE UPSET? I WASN'T NASTY? SHOULD I HAVE AGREED TO HAVE ALL OF THOSE ADDITIONAL REPAIRS DONE ?

My previous review was not fair to Riverhead Buick. - Gregemcgrath

My previous review was not fair to Riverhead Buick. They did excellent ,prompt work and fixed the problem I had..unknown to me, the car had other issues which was pointed out to me by Jeff from the service dept which they agreed to fix at no additional cost. Thank you Jeff and the others that worked on my car. Where else would you find a dealer that goes that extra mile . THANK YOU again.

First I want to say that this is a retraction from a... - unclbonz

First I want to say that this is a retraction from a previous review that I removed after the Dealerships immediate response. I originally brought my Prius to Riverhead Toyota with a 12 volt battery problem that in all fairness was installed by another out of state dealership. After speaking with the Service Department Manager Mike Hamill about my issue, Mike decided to give me a new replacement battery even though he knew he would not be reimbursed by Toyota Corporate. That's right THEY ATE THE COST !!!How often do you hear of that happening ??? This gesture on Mike's part immediately changed my bad feeling about the dealership that I had grown to love before this issue. They once again have a very satisfied customer that will be returning for service ,parts and a new Prius in the future. After all don't we all just want to be appreciated and treated fairly as loyal customers ??? Mike made it right and I appreciate his efforts. Thank you Mike for being a gentleman and appreciating your customers. Not EVERYONE does.

I wanted to take a moment to express my sincere gratitude - MDiPoalo

I wanted to take a moment to express my sincere gratitude for the exceptional service I received at Robert Green Chevrolet. On May 7th, I picked up my new 2025 Chevy Equinox from your dealership. I was thrilled to take delivery of the beautifully redesigned vehicle and could not be more pleased with it. I picked it up late in the day, around 5:30–5:45 PM, and shortly after leaving, I stopped at Stewart’s in Wurtsboro to fill the gas tank. While parked, a screen prompt appeared offering a system update. Without thinking it through, I clicked "yes" and allowed the update to proceed, which took about ten minutes. Unfortunately, after the update completed, an error message appeared—“Transmission Error”—and the vehicle would not move. I immediately contacted Brandon Schanil in the service department. He was incredibly helpful and responsive. Brandon suggested the issue might resolve with a reset and even explored having the vehicle towed back to the dealership. When I told him I’d try disconnecting the battery first, he reached out to one of your employees, Scott Morizzo, who lives near Wurtsboro. To my surprise and relief, Scott arrived shortly thereafter with diagnostic equipment, called me directly, and worked on-site to reset the system. Thanks to Scott’s expertise and willingness to go out of his way, the vehicle was back up and running in no time. I was absolutely blown away by this level of support, professionalism, and genuine care. In all my years as a customer, I can confidently say this was the best customer service experience I have ever had. Brandon and Scott turned what could have been a frustrating and stressful situation into a powerful example of how much your team values its customers. Because of this, I will continue to purchase and service our vehicles exclusively with Robert Green Chevrolet. Please extend my heartfelt thanks to Brandon and Scott. They are true assets to your organization, and I’m deeply appreciative of how they treated me—with respect, urgency, and care. Warm regards, M Dipoalo

WARNING!!! Run Away - check out REAL ratings on Yelp,... - marty5000

WARNING!!! Run Away - check out REAL ratings on Yelp, BBB, and Atty General file of complaints. These guys are crooks, same story over and over!!! Paul Roberts puts a bogus Inspection Sticker on his cars and thinks he can convince me 2 other certified mechanics are lying??? $13,600 Audi cost me $5,600 out of pocket to get legal Inspection Sticker - piece of crap didn't even make it home from lot!!! BEWARE LADIES, Very rude and obnoxious to deal with - has obvious issues :) Complained to my husband I was in a drunken stupor? LOL What a pig.

It was refreshing to work with Nick Robinson, collision - Bevjohn

It was refreshing to work with Nick Robinson, collision center advisor, he handled a difficult situation with efficiency, responsiveness and compassion. He got the job done!

Amazing Service - steveburns

I’m completely amazed by the level of service here. I would recommend this service center toanyAudi owner. They’ve fast and extremely professional. The customer service people are the best I’ve ever dealt with, bar none!. Yoshi is incredibly friendly and helpful, very professional. I live over 100 miles away and I will never take my Q5 To any other service shop. These people are the real deal. The facility is clean and comfortable. The shop is crazy cool and clean. If I were a service tech I would want to work in this shop, it’s like something out of a mechanics dream.

Wonderful customer service. - betsy

Wonderful customer service. Waiting area: clean, neat, coffee available Service completed in timely manner. Staff was professional

I have a 2002 Chevy Tracker, which has been in for a... - kjsun123

I have a 2002 Chevy Tracker, which has been in for a passenger seat replacement three times! It STILL does not release out for a passenger all of the time. Eric Mangetti would not deliver a loaner to me as he seems to think in 15 minutes he can fix this - which would be the 4th time back to be replaced with a new one. I do not have the time to deal with again and again. The car should be picked up, a loaner given, ... the seat belt replaced no questions asked at this point. Oriy I spent!