194 New York Chrysler Service Centers

Horrible Service Department - HJ123

I brought my 2013 Infiniti in for a battery replacement this morning. The service rep I dealt with was very condescending and just downright rude both when I was dropping off my vehicle and again when picking it back up. It's very unfortunate this is the only Infiniti dealer in the area. Customer Service should be the number one priority in a dealership like this one where it is the only in the area. I am a Registered Nurse not a bum off of the streets, get it together Infiniti! Replace your service employee with one who won't drive your customers away.

Aweful! Don't Buy Their Dealership Warranty!! - You Know Who I Am

DON"T buy into a dealership warranty at M&M. I took my car that was bought there new several times to be fixed and they were unable to resolve the issues. They were also unable to provide me a loaner car while they worked on my car even though a loaner car was part of the dealership warranty. They charged me multiple deductibles for the same issues that they were unable to fix during the prior visits. If you are the person that likes over priced cars that don't work properly and useless warranties than this is your car dealership.

Excellent service from salespersons to service - parm

Excellent service from salespersons to service department. We have had our van 6 years and all our interactions have been pleasant and professional.

I brought my 2021 Chrysler Pacifica and because the - godstruck1968

I brought my 2021 Chrysler Pacifica and because the transmission was acting up. The car was dropped off on a Monday. On Thursday the dealership calls me up and tells me that the technician cannot find a problem with my transmission and wants me to come in and duplicate the problems on the transmission. If this technician cannot identify a problem transmission why is he employed at a dealership. They didn't mention that they check the front end which was another one of the main problems or the fact that the transmission was slipping. I've owned cars for most of my young life and I've never experienced service this terrible.

Attentive sales persons. - jhncoecles

Attentive sales persons. Explained clearly the buying process. Excellent service department. Highly recommend this dealership!

I was so impressed with how fast my Jeep was serviced and - PamelaDuffany

I was so impressed with how fast my Jeep was serviced and how helpful everyone was. I loved the video showing the technician looking over the vehicle and going right to the issue without any hesitation as to what was wrong. Because of this fast service we were able to keep our vacation plans rather than being stuck without our car. My hopes are renewed Thank you to everyone at Nemer Crysler Jeep Ram of Queensbury

The quality of service went way down. - elorman4

The quality of service went way down. I wouldn’t let them put air in my tire.

After informing them that my vehicle had no fuel pressure - David

After informing them that my vehicle had no fuel pressure and had an active recall for a fuel pump relay which can cause the vehicle to stall while driving which it did. The cause of which is the failing of the fuel pump as even posted on Chrysler’s website. They then asked to conduct electrical work to find a problem for a fuse that kept blowing according to them. Now they say oh it was just the fuel pump. Clearly trying to charge me for something that I already knew. Extremely shady and I’m not the only person to be told they need extra stuff from these people.

Help! To the rescue! - Panicked

I was returning home from a shopping trip to Saratoga and my transmission / gears weren't shifting correctly. I panicked, pulled the car over, and called my regular dealer. They couldn't see me for 5 days but he recommended Stephens in Greenwich. I called immediately and was able to bring my car in for service the next morning. I was able to get the earliest morning appointment in case I needed to order a part. Luckily the problem was fixed within an hour. The service team was incredibly helpful, knowledgeable and courteous. I plan on continuing to servicie my vehicle there .

Worked here. - Dominick Busch

Worked here. Tech guys mottos "we can't do it nice so we do it twice at par-k" GM Tom Gilbo constantly complains about the department collecting 0 profits. 3 lifts are uninspected, all the techs are flat rate trying to get stuff done as quick as possible with 0 integrity.

The staff at Paul Brown went out of their way to help us - LRC

The staff at Paul Brown went out of their way to help us learn about our Jeep Grand Cherokee. Nora has been extremely helpful and has given us time & instruction we really needed. Just had our first oil change from great service staff. Friendly workers who took time to review & explain actions taken.