2,435 New York Ford/1000 Service Centers

Had some issues with my oil & Tire rotation Plan. - Fred

Had some issues with my oil & Tire rotation Plan. I informed the Lead Assistant to let them know I had the Plan but it wasn’t honor due to not showing up in system. I called the Company that handle my Coverage and informed them the issue I had with Plan. I tried to get your Lead to talk to my Company, so they get the problem solved, but it seems he was too busy. So now I had to pay out of pocket. All it took was to him to communicate with the agent on the phone a problem solved

Your parts department manager Marsello Locasto was very - Mariejaros55marie

Your parts department manager Marsello Locasto was very professional, helpful, and went above and beyond the services that most parts department would do. You have a star in this worker at Huntington Jeep.

Shane was very professional and the service was - 135246sdm

Shane was very professional and the service was excellent. If I was to get quality workmanship I would go to this dealership.

My experience at Ford of Port Jeff was fantastic my - Andyymarxx

My experience at Ford of Port Jeff was fantastic my service advisor was super helpful and made the whole process very easy to understand! Would highly recommend.

In April of 2023 we went on vacation for a week and came - Lilbs

In April of 2023 we went on vacation for a week and came home to a dead 2022 Yukon purchased from this dealer. We contacted the dealer to inquire being this didn’t make sense happening to a brand new vehicle. We had heard from another dealership locally that there was a recall regarding battery drainage but it wasn’t “vin specific”. When we contacted king orourke the person we spoke with had no answers for us as there was no “bin specific” recall for our vehicle and told me to “take to the other dealer then” the customer service was horrible and our concerns were dismissed. We ended up having to buy a new battery out of pocket costing over $300. Fast forward to now, the recall letter was sent a few months ago, and we made the appt to have the update completed to care for said battery drain issue. We inquired with management to have some sort of compensation regarding the out of pocket cost and were again dismissed. The dealership claimed “your battery is fine” - yea, obviously. We paid to have a new one put in before we were formally notified about the recall. I really didn’t think we were asking much, floor mats. Something. But instead we were spoken to with zero patience or understanding. Poor customer service all around.

I purchased a pre owned Kia Soul from Autoworld in 2019 - ScottL

I purchased a pre owned Kia Soul from Autoworld in 2019 and have consistently had nothing but a great experience with the service department and their fine professional staff. Jeff has always shown me nothing but courtesy and care whenever I bring in my car for maintenance or repair. Vinny in charge of the service department is a gentleman who always makes a point to come over and say hello. I am always updated on part orders as the parts department is top notch. There is no better place to purchase and service a Kia…Scott L

No surprises ! - Pazia189

Was told I had a recall, came in for state inspection my car was ready at the exact time the service man told me. I like that so many time at a other dealer I waited for over two hours for a simple oil change.

Brought car in for routine maintenance. - kenbro99

Brought car in for routine maintenance. All was fine or so I thought. Some time later when I pulled down my front visor with mirror I noticed dirty finger prints all over the mirror and a significant scratch on the interior material of the visor. As I expected when I called they are denying they had anything to do with it and wont do anything about it. I obviously can't prove it. I have had bad experiences with both Mazda Service and now Hyundai. I will have to take my business elsewhere in the future and I suggest you do as well.

very poor they do not stand behind products they sell - Justin G

I bought a dirt bike 12-23-16 had engine noise about 5 weeks later brought in for service found debri in air tube for engine now they want me o pay for repair come to find out air filter was installed wrong worst experience ever