2,437 New York Ford/1000 Service Centers

The vehicle repair service as well as those that work in - adkslogcabin

The vehicle repair service as well as those that work in the service center are subpar at best . Training on how to treat customers with honesty and kindness would help all those in the service center . Our family will no longer be purchasing or taking vehicles for repair . However we use D’ELLA GMC and have for years for our GMC’s the staff and service team and their work is outstanding !

If I could rate below a 1 star I would. - Susie

If I could rate below a 1 star I would. I had a very stressful experience going in to get my brakes fixed. Quoted thousands of dollars later, I asked for a trade in offer to avoid spending so much money on my van to get fixed. The sales associate was awful and not much help. I test drove a Hylander and when I came back, they fixed part of the brakes and charged me a $1000.00 after I told them I did not want it fixed because I was looking for a trade in. Their lack of communication and decency cost me heartache and frustration. I ended up at the Lia dealership across the street and they were incredible. I traded my van in with them and I will never, ever step foot into the awful Toyota dealership ever again.

I'm leasing a 2013 BMW 6 series from them. Serge was... - atomhealth

I'm leasing a 2013 BMW 6 series from them. Serge was really helpful and informative, plus the discount that I got from them was unique for this area. I will definitely recommend Diamante Leasing to everybody looking to be a Satisfied customer. Sincerely, Anthony

Serious Poor Service by Service Dept, after the Sale - 2015driverS

If I knew today the endless struggles to with the service department, I would not have purchased my car from Doan. The service department literally broke my back hatch, it's been back three times in a year to be worked on to make it functional. I was told by the service manager that I was not opening my hatch correctly and that caused the rust spots on my hatch. No joke. Currently, I have the rust back along with paint bubbled up spots from their repaint job - they repainted it twice in the last year. Currently, I'm dealing with damaged caused to my vehicle from the ball joint breaking off with my car only having 36k miles on it. My front wheel well was damaged and my tires as well. I was told by the service representative that I needed to rotate my tires more than every oil change (which I do at every oil change - more than what is recommend), but that is the major issue with this service department - it's always the customer's fault and excuses. Never in all my years of car ownership and working with other dealers have I ever run into an dealership like Doan. It's appalling that instead of simply taking care of an issue simply and correctly and doing the right thing, that they purposely make it a struggle. I've shared my experience many times and others have admitted the same experience as well. It's insulting to be told everyday they bend over backwards for undeserving people, but because I'm deserving I need to justify why I should get my car repaired.

I had issues with my ford ranger transmission. - Davidcl4

I had issues with my ford ranger transmission. They are the most disorganized and not helpful at all. I called to see if my truck was done, it was not, then I was told “the **xxxxx car rental lady was not there” so they could not get me a loaner. They said I could pick it up the next day. Next day comes and they had not done anything to it. I had to call and find out they ordered parts. Ugh. I picked up the truck and was told they would call tomorrow with details for the parts. 5 days later I had to call them to find out the part was in days ago. I got no call. Josh in the service dept. is literally useless. After the repair, I’ll be taking it to another dealership for any needed repairs.