2,435 New York Ford/1000 Service Centers

I filled out the survey that mazda sends when you bring... - Slim5

I filled out the survey that mazda sends when you bring your car in for service and I wanted to share my experience with all of you. THINK TWICE ABOUT GOING TO THIS DEALERSHIP TO GET ANYTHING DONE ON YOUR CAR.....! My parents brought the car in bc the engine light was on and would not go off. They ran a diagnostic test, which Mazda charges their customers for ($130.00!), which is ridiculous. They replaced and O2 sensor and an evap purge valve. When my parents picked up the car, not only did they NOT fix the problem, but they caused more problems. The car now bucks AND hesitates to accelerate. Car was brought back in. My parents were given a courtesy car which had a registration that expired the very NEXT day. Who wants the added stress of being pulled over and getting a ticket for this? Aren't the cars inspected BEFORE you give a courtesy car to a customer to ensure safety and a hassle-free experience?? At this point, NOW, they said it is the catalytic converter...... $771.56 later!! If the catalytic converter is tested through computer codes, how did service not catch this before they charged my parents almost $800 and causing more problems that they didn't fix??????? I had an issue with this Mazda dealership 5yrs ago and it is safe to say they have not changed in CUSTOMER SERVICE at all. They did not even suggest or offer to fix the problem that THEY caused. In my previous description of service and how they told my parents, after "fixing" the problem (which was not fixed at all and even caused more problems) that it is the catalytic converter....this would now cost and ADDITIONAL $1,217.00. I have done some research on this recent experience at mazda and have found through 3 other opinions, not just a 2nd opinion, that not only were my parents robbed bc of a $771 "fix", but a catalytic converter for my 2005 Mazda 3s is around $82.00. With those 3 opinions came the same exact sentence, STAY AWAY FROM THAT DEALERSHIP. Now, if you can tell your customers that this replacement would cost them $1,217.00 with a straight face, then this dealership is the epitome of what it means to be screwed by a dealership. Your main concern 5yrs ago (my 1st BAD experience- in which I spent an entire day during a holiday weekend no less, waiting for my car. The parts were put on WRONG bc the service supervisor was not there to supervise, do his job.) and what you should have strived to become is a dealership that shows the slightest bit of interest in their customers and their safety. The ONLY reason I ever went back there is bc of 1 particular service manager (john, whom you did yourselves a complete disservice by letting him go) and bc I had already made this appointment. Not only was my car tested, but it was driven for an ADDITIONAL 380 miles to try to 'fix' the original problem, which it did not. Also, my car was NOT replenished with SOME gas and left filthy with an empty iced-tea can. I own a mazda, my brother owns a mazda and my parents were looking into getting a mazda. Knowing how Mazda RIPS OFF their customers and how terrible their customer service is, we will never purchase another mazda and are looking to get rid of the cars we currently own in order to avoid dealing with Mazda. The outstanding issue is 1) My car is STILL NOT FIXED! 2) My parents were charged $771.54 and given MORE PROBLEMS. What should happen is a check should be sent to my parents for this Customer DISSERVICE and for the hassle of having them drive back & forth from upstate to deal with this dealership. This would be the RIGHT thing to do, which I'm not sure Mazda knows how to do. I took my car somewhere else and what a surprise, it's NOT the catalytic converter like Mazda said it was.... the $1217.00 charge they said it would be. It's actually a different sensor, which is nowhere near $1217.00! Now to the mechanics surprise, he could NOT understand WHY mazda did not know this considering it is their own car and 'said' they tested the entire car, not to mention he was DISGUSTED at what Mazda initially charged for a sensor and valve to be replaced. There is actually NOTHING WRONG with the cat!! Thank you Mazda for proving the INCOMPETENCE in CUSTOMER DISSERVICE.

I brought my 2021 Chrysler Pacifica and because the - godstruck1968

I brought my 2021 Chrysler Pacifica and because the transmission was acting up. The car was dropped off on a Monday. On Thursday the dealership calls me up and tells me that the technician cannot find a problem with my transmission and wants me to come in and duplicate the problems on the transmission. If this technician cannot identify a problem transmission why is he employed at a dealership. They didn't mention that they check the front end which was another one of the main problems or the fact that the transmission was slipping. I've owned cars for most of my young life and I've never experienced service this terrible.

My daughter'suzuki Aerio died one day on the road. It was... - suzuki

My daughter'suzuki Aerio died one day on the road. It was towed to Malmstrom Suzuki and she was told there was an engine problem but it weas under warranty. So she left the car. They had it for six weeks claiming that new parts came "rusty" and had to be sent back. There was never any feedback unless we repeatedly called. Finally the service Manager said my daughter should rent a car and Suzuki will reimburse her. She did so. It is now 2 months later and calls to Frank are unanswered or curt and rude with he is working on it. Now there is no answer at all at Malmstrom Susuki. Did they go out of business? They should! and did you notice you can not leave this review if you have an AOL.com email address? what a joke.

I brought my car back 4 times for the same thing they... - Adirondackbozzybear

I brought my car back 4 times for the same thing they said nothing was wrong . They said they changed the brakes .they did not fix them . My tires were bad I bought the car from them three day prior my car was bouncing and pulling to the right . My rear tire blew and that how I knew what my problem was service dept has no clue what they are doing . The man "vinny" don't trust him . They say a warranty is included and when all said is done and papers are signed no warranty . They are scammers I wonder if that's why they had to leave carriage traders in south glens falls

Never in my life have I heard a person waiting a whole... - Grand2002

Never in my life have I heard a person waiting a whole week before having their car serviced. When I called always received the "BRUSH OFF", as if they don't care. The best thing I've heard so far was " they didn't service my car because they didn't know what was wrong"; how could you know whats wrong if you didnt look and find the problem. Well in the end it was just motor mounts but as I write this today, it's almost two weeks and still havent gotten my car back.

Would I recommend this dealership? As a woman who knows... - DeePetro

Would I recommend this dealership? As a woman who knows nothing about cars, I cant rate their cars, but let me rate their customer service for you. It leaves much to be desired, at the least. My mother, about to retire in two weeks, uses her car to drive from Staten Island to Long Island City each day. You can imagine how difficult it's been for to take public transportation. For the entire ten days as of today, so far, they have promised a call back to my mom, my husband, myself and my brother. Because every couple of days, one of us has been on the phone because every couple of days, they promise to call us "tomorrow". Yesterday, Rocco told us that the GMPP adjuster was there as we speak (how convient he was there right when I called), and told me that he'd call me back and let me know what was happening as soon as the adjuster left. He did not. This morning I called, the phone kept ringing. So, I called the manufacturer's headquarters. When they called, they spoke with Burt, who was the orignal person who kept promising to call tomorrow - Burt told them he had spoken to my brother and told him what was going on - that was Monday and he promised my brother a call tomorrow to let my mom know what was happening. Today is Thursday - no calls. The manufacterer is now involved to see the repair through and I have also filed a formal complaint with the Better Business Bureau. I would never recommend you bring any repair work to this dealer, if you are under warranty. Because, if their not rolling in the cash that day, they don't care. TRUST THE MANFREDI WAY???? I don't think so. As a matter of fact, I would love to call Mr. Manfredi himself and ask him what he thinks of his the customer service job his people over at Manfredi Chevrolet are doing - particularly Burt and Rocco. My next move is going to be seven on your side and shame shame shame on fox five. I hope this matter will be resolved as my mom needs her car - It is a necessity when you live on Staten Island and this whole issue and the way MANFREDI has handled themselves is unacceptable if you want to be a self proclaimed expert in customer service. Shame on you Manfredi... Shame on you! I might just right a daily review until this issue resolved to let everyone know how many days it took you to do the right thing.

Have never met such a service department willing to go to... - Kenwood16

Have never met such a service department willing to go to such lengths to get things done above and beyond any other place I have dealt with will most definitely be back again and recommend this dealership to any one thanks

I brought my Tahoe to Mangino Chevrolet for an oil... - gval_924

I brought my Tahoe to Mangino Chevrolet for an oil change. I loved the quick and efficient check in process as well as the condition the vehicle was returned ....cleaned inside and out! The entire staff is very warm and welcoming...an overall OUTSTANDING Service experience...

Excellent experience purchasing as well as with service. - wwheeler42

Excellent experience purchasing as well as with service. The Saturday morning service hours have helped male my busy schedule a lot easier. Fantastic people across the board.

Went for oil change they messed up my info on my - Jim

Went for oil change they messed up my info on my computer. The Service writer was excellent. Whoever did the oil change moved moved my mirrors seat and lost all my computer info.he likedto play with buttons I won't be going there again I bought 4 different vehicles there. It won't happen again.The mechanic was only supposed to do an oil change

ENTRAPMENT, USE THERE FREE OIL CHANGE AND FREE INSPECTION... - Clint

ENTRAPMENT, USE THERE FREE OIL CHANGE AND FREE INSPECTION FOR LIFE AND SEE HOW FREE IT IS. My mother had brought her car in for free inspection, ripped the old sticker off first then told her she needed brakes, $850 , I looked at the whole car 1 month earlier, 200 miles, to make sure car was going to pass, they were fine,

The best service - julia kaufman

I was really impressed by the service here. Sam was extremely experienced and made selecting a car very easy. I am beyond happy with the lease and will definitely recommend this company and Sam to anyone looking for a car with no hassle.

had noise in transmission area of vehicle.....service... - kahuna000

had noise in transmission area of vehicle.....service diagnosed as brakes......had noise over the weekend.....called monday morning.......stated that they could not hear sound the first time....no need for another time.....took van to Bradford Dodge.....problem diagnosed as 2 bad bearings in transmission in less than a half hour......Marra charged my wife $30.....problem was under warranty.....they refused to refund money.....