2,435 New York Ford/1000 Service Centers

Terrible service department. - Jamie

Terrible service department. I would NOT recommend them. My apt for dashboard lights on and loud engine was 3 weeks ago today. Not once has anyone called me about my apt. I've called multiple times and gotten excuses every time. They can't seem to tell me what's wrong with my car and they certainly don't call or care about there customers.

Excellent Service - stearman17

Friendliness, knowledge and efficiency exhibited by Fuccillo employees particularly the Service Dept is excellent. Mark, in particular was very helpful in answering my questions concerning the recall campaign that caused me to bring my car in.

I've always had a great experience at the service dept. - rlwhomeatlast

I've always had a great experience at the service dept. Gina, Tony, Brittany, and mechanics all knowledgeable and keep customers well informed. I've also leased/bought vehicles from Fucillo which is now Matthews. If you're in the market for a new/pre-owned, see Steve Hibbard, sales. Great guy, easy to work with.

Very poor customer service. - Spotter

We purchased a 2010 Matthews Mazda CX-9 from here in 2013. Long story short, 3 years into it, nothing but headaches and free car washes from this dealership. They quoted us 3800-4800 for a transmission because they said the one in our 2010 cx9 was shot (transmission fluid was completely burnt and had ruined solenoids) or I could trade in the car to them for 4000. I have since taken it to two other transmission mechanics and they cannot find the problem Matthews Mazda was talking about. Both separate Mechanics could have lied to me and said the same thing Matthews Mazda did and i would of forked the money over but they said there wasn't anything wrong. Yeah the fluid in the transmission was dark but that was normal. But Matthews Mazda will try and take you for every penny in their service department. Most people like to know what services they are having done and the price before they do the work, not after when your about to check out after sitting there all day and find out they did services you did not expect and now you owe them hundreds of dollars. So back to the tranny problem, Their price for a used cx-9 transmission from Dons Auto Parts 3,800+tax. Matthews Ford (Same Matthews Company) will get that same exact transmission from Dons Auto for 2500 including labor. I asked them to at least match that price. The 'service adviser' Joe actually scoffed, he doesn't like to be questioned, actually talks down to you when your asking questions. He said no they will not match that, it doesn't matter I purchased the car from them, doesn't matter it barely has 80,000 miles on it and we have always kept it serviced. I have owned many Mazda's always purchased them from dealerships, only went with Matthews Mazda because I loved the convenience of it being right in Vestal where I travel often.I should have done my research better. Check for yourself Romano's Mazda in Syracuse is a much better choice, they have better selection, they are in for the long haul, offering certified Mazda's at honest prices. Do yourself a favor, go the extra mile to Romanos, do the research for yourself. I personally will never purchase a car from Matthews Mazda again, nothing but disappointments and tons of coupons for free car washes. Thanks, but no thanks. Oh and my Mazda CX-9 they offered 4,000 for, the one they said was ruined but ran like it was still new... I just got 11,000.

I was told repair under warranty arrived and then - vg989

I was told repair under warranty arrived and then informed it was not, unfortunately this is programming issue and can only be done by Nissan. Service manager was inconsiderate. This was not the first time I have had a bad experience there and only bring my vehicle there if my local shop cannot do the repair, as they manage to mess something up each time. Tried to call store manager without success, emailed him with no response. Do not do business here!!!

One of the most inept, incompetent and unprofessional - himz64

One of the most inept, incompetent and unprofessional dealerships I’ve ever had the misfortune of walking into. I have had an ongoing issue with my Bluetooth since at least this car seven months ago. I have left three voicemails for the service manager, Ruthie in the last three weeks with no reply. I called today and got put on hold for 13 minutes With nobody picking up, I called immediately again and got put on hold for seven more minutes with nobody picking up. When I called back a third time, nobody picked up at all. When I called Mazda, customer care, the representative I spoke to, Teresa, Suggested I take my car to another dealership in hopes that another service department might be able to resolve my issue. Shows you how little confidence the corporate office has in Mazda of Valley Stream. Do not, and I mean NOT Do business with Mazda of Valley Stream.

Quick and easy service car was ready on time. Tim was... - Cjcore

Quick and easy service car was ready on time. Tim was great, prompt communication and easy pickup. Will definitely be back for our future needs.

Awesome service. - edegenaro

Awesome service. They are always fast, polite and easy to deal with. Bill Ackermann is always ready to please. Rich Hess the owner always takes the time to ask how my service is and what else he can do for me.

Pete went above and beyond to rectify the issues of my S - Dr Dan

Pete went above and beyond to rectify the issues of my S class I appreciate all he did to make things right