115 New York Honda Service Centers

I had never worked with Michael Armeno before, but I - ppeters

I had never worked with Michael Armeno before, but I found this to be a very good experience. Whenever I deal with anyone in this kind of role, I have a worry that they might be trying to upsell me, but I did not feel that at all. In fact he saved me some money by applying the coupons that I had provided. And for one of the items there was no charge because things were working properly.

Lourie Brunner is excellent service rep. - ams167

Lourie Brunner is excellent service rep. I ask for her always. The tire warranty is a joke. I will not purchase it again especially for Honda Fits. Tires are now fine after an additional $100.00.

I have been taken care of very quickly and efficiently. - Irishgirl

I have been taken care of very quickly and efficiently. They were very nice and able to reach out to Honda for my transmission failure on my new car

Joe Wiley was very helpful in getting my car serviced. - suecfre

Joe Wiley was very helpful in getting my car serviced. He communicated with me through the process. He was very helpful and honest.

Jill Whitmire was awesome! - jz1961

Jill Whitmire was awesome!. Professional and knowledgeable. Kept me informed along the way. Excellent Advisor.

Great staff. - Arlene6010

Great staff. Always trying to please and work with me. Been going here for years! Shawn Hugh in service was fantastic!

I love West Herr. - Connie

I love West Herr. Especially Paul! He works on my vehicle and he is Amazing!!! I would recommend them to anyone. If you have to have work done, you can get a Shuttle!👍👍

I made an emergency visit to this service department - lkincaid5

I made an emergency visit to this service department because of a tire puncture. The problem was taken care of immediately and they also performed two more warranty services while I was there saving me a return trip. Stephanie, the service manager, was extremely helpful and courteous. The entire facility is impressive and I will be returning there for future service needs.

I have been going to Honda services in Canandaigua for a - Ginger

I have been going to Honda services in Canandaigua for a number of years for the last few Honda cars I have purchesed at this same Honda Location. The people there are friendly, curtious and helpfull. Which is very important to me! Thank you all of your staff for all that you do!!!

My last oil change at this dealership was disappointing. - PC

My last oil change at this dealership was disappointing. My advisor, Elaine, is not there, and Mr. Torres assisted me. I arrived at 10:55 a.m., and my appointment was scheduled for 11:15 a.m. The service was completed at 1:55 p.m., and a few recommendations were made to change my cabin and air filter. I have no problem with that, except that I changed my cabin and air filter just one month ago. This indicates that the technician who performed the check did not do so correctly. Was it an error, or was it an intentional deception of the customers?

I have purchased my Honda Pilot 2019 from them and - fgbacus

I have purchased my Honda Pilot 2019 from them and service from them. I have really great experience from them!!!

I am disgusted with the customer service of Honda as a - lydiaoconnell16

I am disgusted with the customer service of Honda as a whole. I have a 2018 pilot that has a bad torque converter. I have had issues since 2021 and was told sometimes these cars need to transmission fluid to be flushed 3 times because they get sludge in there. I told them I have never heard of that before but they insisted. Fast forward to 2024 and there is recall on these torque converters. So I brought it back in when my transmission light kept coming on and stated transmission fluid was hot. They never reached out to tell me about issue with this model. My car is now in the shop for day 2 and they have no problem leaving a divorced mom of 2 kids who has no family in the area without a rental car or solution to me being without a car. I told them I would rent a car and they could reimburse me because the issue is that they have no loaners in shop. Both this dealership and main honda number will not reimburse me. They want to give me back my car until thursday to drive around with bad transmission because "it is safe for local traveling" until they can service it in 2 days. I do not think that asking for a loaner car while they work on my transmission is too much to ask. I will not buy another HONDA

Service department is always excellent. - Blockpaul

Service department is always excellent. I have been buying or leasing cars from them for twenty years. It’s always been a satisfying experience. Christina is my favorite. She always goes the extra mile.

I purchased a used vehicle from Accurate Auto and Truck - skatehispeed

I purchased a used vehicle from Accurate Auto and Truck Repair and was very impressed with their professional service and unique approach to the selling process. 1. This dealership totally believes in low pressure sales. They allow you to take your time looking at a vehicle without any high pressure sales pitch. In event you would like assistance they are right there ready to address any questions or concerns. I found this to be a relief because in the past, I would visit a dealership on a day they were closed (Sunday) in an effort to avoid the high pressure sales pitch. 2. For the first time ever (and I have owned a lot of cars), the dealer put the vehicle up on the lift and spent more than one hour going through everything with me. I couldn’t believe it especially in this day and age! This alone, set them apart from any other dealer from which I have purchased a vehicle. 3. After you purchase a vehicle, anything that may go wrong within a reasonable amount of time gets fixed at no charge. When you return for routine maintenance in the future or any type of repair, they are honest and straightforward from the get go and employ highly skilled mechanics. 4. They back their work with a guarantee and offer affordable auto repair. 5. As the saying goes, “If it sounds too good to be true...it probably is.” Well this is definitely NOT the case with this dealership. I sincerely they have the best sales and service in the Oneonta NY area bar none.

I simply asked for pictures of the truck, ZERO response! - Mustang

I simply asked for pictures of the truck, ZERO response! Don't waste your time with them.

Unfortunately this is my second time using their... - morethenwords88

Unfortunately this is my second time using their services. They are wonderful. They try and make a terrible situation into a better one as much as they can. They are helpful from the law aspect, to rental to loaner and of course their expertise - the car. Yes sometimes they are difficult to reach but it is worth the trade off in the end. I highly recommend them for their expertise as well as their personalities. A+ to Yossi and Zach and your staff.

Alex is awesome & so knowledgeable! - Romaneye15

Alex is awesome & so knowledgeable! Took both cars here & 😃 with the service! . A+ Will be back again.

Brought my 2023 Honda Civic for an oil change and state - Vinny

Brought my 2023 Honda Civic for an oil change and state inspection and they even took care of a recall and had me out in less than 2 hours. Great service.

We've purchased 3 cars here. - Jim

We've purchased 3 cars here. Sales people respected our preferences, toward smaller cars that are safe and dependable. But our kudos go to the service department. Jody and the desk people are super, including Roger the new guy. Over the years only one glitch on the actual work done: an incredibly expensive side mirror replacement. I think that problem was due to lack of expertise at either the regional or national level, when contacted by the local staff about a strange camera problem. This is the only bad experience in 15 years, however.

Not thrilled with this particular experience. - Adelong101

Not thrilled with this particular experience. My wife brought our 2018 CRV in for some recall work and to have a noise checked that was coming from the front right tire of the vehicle. The recall work went fine, but the inspection of the noise led to the brakes. There was noted "uneven" wear on the front right brake. They noted that the pad used was an aftermarket pad, and then recommended a complete replacement of ALL pads and rotors, and even told my wife and me (on two separate occasions no less, once in person and once on the phone) that the vehicle wasn't necessarily safe to drive. The job was quoted at bit over $1000. We decided to seek out a second opinion and went with a long established mechanic in our town. He inspected all brakes - pads, rotors, calipers - and noted that nothing was wrong with anything, other than maybe needing a clean and lube job. He informed us that the brakes had a good year of life left in all of them. I've gotta say, that's some sketchy stuff on Della Honda's part. Aside from factory recall work, they will NOT be receiving any business from us going forward. Even then, we will likely seek out another dealership, first. 100% DO NOT recommend this service. Recommending an unnecessary $1000 job?! Seriously?! The Della Bellas need to do better