2,440 New York Jeep/1000 Service Centers

Not equipped to fix a Nissan - carz10

I had a problem the AEB system in the 2018 Altima SR. I brought my car in 3 times, June 26, June 27 and July 10th. Each time they said the could not find anything wrong with AEB (auto emergency braking system). This issue was that the AEB warning light would come on even at a full stop, in my garage or just driving along and stay on. Had no way of knowing if the system was actually working.. Nemet service said they hooked it up to their computer but did not get back any error messages. Found that to be very strange. This malfunction was all over the internet but they could not find it!! When I drove out of service after picking up my car the warning came right on. This happened all 3 times I picked up my car. Finally after picking up my car on the 3rd visit and the warning light came on. I drove back to the Nemet left the car running so the service person can verify the light was on. Needless to say they could still could not find why this was happening. I decided to call Nissan Customer service. Will keep this part short. They told me to bring my car to Koeppel Nissan and meet up the a NIssan Service Tech. Showed the Tech some pictures and described what was happening. The tech said it will be fixed within 1 hour. Found out the reason Nemet service could not find the issue was because Nemet service no longer had access to the Nissan computer so they could bot get the the service bulletin codes C1A16 AND NTB19-033. What this tells me is that Nemet lied and tried to pass off the issue knowing full well that they could not fix the car. In the end Keoppel service fixed the car within an hour and since July 30th the AEB works perfect. Nemet Nissan is now closed as an official Nissan dealer and is no longer listed on the Nissan USA website as a dealer.

worst dealer that I have worked with. I went to their... - happyyxw

worst dealer that I have worked with. I went to their place to fix the shaking problem of my car, they told me that they can fix it by replacing something. I paid for it. Then, they told me that they did a test drive, the shaking problem is still there, so they want to do a tire balancing. I did that too. Finally, I take the car home, when I drive the car, it is still shaking. I did not feel any improvement. Then, I called them, they just want to charge me more for the problem. I cannot believe it. I strongly recommend people not to go to their place to fix any problem of your car. It is a waste of time and money.

Nice dealership good service/people.But it seems like... - volbrett

Nice dealership good service/people.But it seems like everytime i get just and oil change checkup they try to drum up extra business alignment out bad tire cant b repaired.seems like im spending 200 bux everytime i walk in.

My wife and I were customers of New Country Lexus since - JNDCIC1

My wife and I were customers of New Country Lexus since 2012 and as a result of the service manager Patrick, we turned in our leases and want nothing to do with the Lexus brand. We had leased a total of 8 vehicles and would have leased again as my lease was up 4/1/25 but as long as Patrick is employed there we want nothing to do with the Lexus brand or New Country. I have never dealt with someone as unprofessional as Patrick and fittingly I found out he was previously at KIA. His actions may work at a Kia dealership but I don’t pay for a brand like a Lexus to be treated rude and unprofessional. I have told my experience to hundreds of people and will continue to tell and the two general managers at the dealerships my wife and I just leased our new cars at couldnt believe the story and were thankful as we are now customers of Keeler BMW and Northeast Acura. The part of the story that really surprised me was the poor response of the GM Jared Wilson at New Country Lexus. When I originally spoke with Jared he assured me he would take care of the situation and all he did was ghost me. Jared showed his true colors which shocked me as he always portrayed he was a caring and honest person. Shame on me for trusting him but not surprised. I see they are building a massive dealership on Route 7 you would think they would stick by the mantra the customer is always right. I have been in the customer service business for 35+ years and if I treated my clients like Patrick treated me I would of been out of business decades ago. Shame on New Country and Patrick.

Excellence in every respect from the minute you walk in - Kingfisher

Excellence in every respect from the minute you walk in to every detail they make you feel like you are the most important person,love the attention and attitude.

Great Service Dept! - pmariani

Great Service Dept! Tommy and his people are nice, straight forward, and honest. I have been to a lot of service places and these guys are by far the best. They tell the truth, don't try to sell you something you don't need, and are regular people who actually care about you. It's nice to see people like this especially in todays world. - Felice Mariani Jr 2020 Traverse

I've been going to this dealership for 10 years now but - Tjmccall9871

I've been going to this dealership for 10 years now but I'll Never go back again. My last 3 experiences with the service advisors have completely changed my opinion from being honest and upright too deceitful and dishonest. They've completely lost my trust.

It’s great I have to really love Nissan dealership Great - Vsoulknight5

It’s great I have to really love Nissan dealership Great with helping me pick a car out

Don't waste your money - Upsetsentraowner33

I bought a 2014 used Nissan Sentra, when I picked up the car the next day I had all sorts of problems. The car had no mats. They had to take the mats out of a model car. The seat was ripped on the passenger side. They did a bad staple job of the seat. The engine is not working and they refuse to check it. The spare keys kill engine switch was never deprogrammed when I got the car and one day I was stranded. Poor service team who does not care about customers