130 New York Nissan Service Centers

Not equipped to fix a Nissan - carz10

I had a problem the AEB system in the 2018 Altima SR. I brought my car in 3 times, June 26, June 27 and July 10th. Each time they said the could not find anything wrong with AEB (auto emergency braking system). This issue was that the AEB warning light would come on even at a full stop, in my garage or just driving along and stay on. Had no way of knowing if the system was actually working.. Nemet service said they hooked it up to their computer but did not get back any error messages. Found that to be very strange. This malfunction was all over the internet but they could not find it!! When I drove out of service after picking up my car the warning came right on. This happened all 3 times I picked up my car. Finally after picking up my car on the 3rd visit and the warning light came on. I drove back to the Nemet left the car running so the service person can verify the light was on. Needless to say they could still could not find why this was happening. I decided to call Nissan Customer service. Will keep this part short. They told me to bring my car to Koeppel Nissan and meet up the a NIssan Service Tech. Showed the Tech some pictures and described what was happening. The tech said it will be fixed within 1 hour. Found out the reason Nemet service could not find the issue was because Nemet service no longer had access to the Nissan computer so they could bot get the the service bulletin codes C1A16 AND NTB19-033. What this tells me is that Nemet lied and tried to pass off the issue knowing full well that they could not fix the car. In the end Keoppel service fixed the car within an hour and since July 30th the AEB works perfect. Nemet Nissan is now closed as an official Nissan dealer and is no longer listed on the Nissan USA website as a dealer.

worst dealer that I have worked with. I went to their... - happyyxw

worst dealer that I have worked with. I went to their place to fix the shaking problem of my car, they told me that they can fix it by replacing something. I paid for it. Then, they told me that they did a test drive, the shaking problem is still there, so they want to do a tire balancing. I did that too. Finally, I take the car home, when I drive the car, it is still shaking. I did not feel any improvement. Then, I called them, they just want to charge me more for the problem. I cannot believe it. I strongly recommend people not to go to their place to fix any problem of your car. It is a waste of time and money.

It’s great I have to really love Nissan dealership Great - Vsoulknight5

It’s great I have to really love Nissan dealership Great with helping me pick a car out

Don't waste your money - Upsetsentraowner33

I bought a 2014 used Nissan Sentra, when I picked up the car the next day I had all sorts of problems. The car had no mats. They had to take the mats out of a model car. The seat was ripped on the passenger side. They did a bad staple job of the seat. The engine is not working and they refuse to check it. The spare keys kill engine switch was never deprogrammed when I got the car and one day I was stranded. Poor service team who does not care about customers

FYI to any customers using , Service dept. - jpa1

FYI to any customers using , Service dept. it is to be avoided. While the service manager seems to care. The service rep. really had no clue what he should be doing and really did not seem to care about what is best for customer or really the dealership. Brought in a 2014 Nissan Sentra that was running poorly. Charged for diagnostic, general check. I had been specific about what I wanted looked at, but I understood that they needed to run there own test. However, once "check" had been done, the service rep handed me an est. over $3000 dollars to get everything done. How stupid did he think I was, he should know the value of that car did not warrant the repairs. Will never use them again, will never buy a car from that dealership! PS $70.00 part self install solved problem. Thanks to one of their mechanics who thought part might be problem.

Service Manager Jesse Bendarik was super helpful and - aaronron

Service Manager Jesse Bendarik was super helpful and saved me money and heartache. Jungyong Son did great work on my vehicle and fixed all my concerns.

I want to applaud the Service Manager at Nissan of - Rose

I want to applaud the Service Manager at Nissan of Yorktown Heights! His name Chris Risnes. He has only been there about 6 months. Although the business is about cars, he is about the people! I believe with his leadership, and modeling excellent customer service, this very low non- rating by the BBB, will not only improve, but excel. Chris went above and beyond to resolve a serious issue I had with my Nissan. I did not have transportation to the service department, and my car had the kind of problem that was a true safety issue. Chris did not delay, put off, make excuses, try to upsell, he went out of his way, came to where I live, left his car and took my car to the service department to be fixed. It took a day longer than he thought it might to get the part. He called me and let me know as soon as he knew. He called me the next day also to share an update. And he called when he was on his way back with my car. Elizabeth, who was at the service desk and took my call, also showed exemplary customer service ... she did not try and "get rid of me', listened to my story, and immediately went and talked to Chris, explained my story and he returned my call within a half hour. Both Chris and Elizabeth made me feel like they would find a solution, no matter what... not more obstacles. If your experince in the service department has felt lacking, prior to 6 months ago, please at least give those two folks a shot... they made all the difference in my experience as a customer needing assistance!

This shop does by far the best quality work. They're... - Tappollo719

This shop does by far the best quality work. They're honest, highly skilled, and the best in the business. If you want something done the right way, whether it be mechanical work or body work, then this is the place for you. They are experts with high end makes and I wouldn't trust my car with anyone else.

WARNING!!! Run Away - check out REAL ratings on Yelp,... - marty5000

WARNING!!! Run Away - check out REAL ratings on Yelp, BBB, and Atty General file of complaints. These guys are crooks, same story over and over!!! Paul Roberts puts a bogus Inspection Sticker on his cars and thinks he can convince me 2 other certified mechanics are lying??? $13,600 Audi cost me $5,600 out of pocket to get legal Inspection Sticker - piece of crap didn't even make it home from lot!!! BEWARE LADIES, Very rude and obnoxious to deal with - has obvious issues :) Complained to my husband I was in a drunken stupor? LOL What a pig.

Dez Willam’s is amazing! - Endelward

Dez Willam’s is amazing!!! Very helpful and pleasant😀 So happy she is back at Romeo Nissan Would highly recommend her for all you service needs👍

They love to sell you the car TODAY. - Still_Waiting

They love to sell you the car TODAY... but when it comes time to repair it or order parts it takes FOREVER. Had an issue for a month that hasn't been resolved. Still waiting for the call that parts are in (warranty work).

Great service. Exceptional care. Thank you Jaqueline for... - kathleenm12k

Great service. Exceptional care. Thank you Jaqueline for all your help. My car buying experience was a breeze.