2,440 New York Rivian/1000 Service Centers

Love Cooley Motors I have always been a loyal customer to... - PenelopeRuzc

Love Cooley Motors I have always been a loyal customer to Cooley Motors for years now and I will continue to come back for more!.

Horrible mechanics and service reps - Truth

Paid to have vehicle fixed...was told it was better.. xxx does better mean... Means it wasn't fixed.. Stay away lousy service. same problem numerous times addressed only to reoccur. Very dissatisfied wouldn't by from country club ever again

Jackson in Acura service is always willing to help. - susangnade123

Jackson in Acura service is always willing to help. He’s got a great attitude and works hard to give customers great service. Jorge also goes above and beyond for the customer and truly treats long time, faithful customers with great care!!

We had a great experience with Cadillac Service! - Claire

We had a great experience with Cadillac Service! My service advisor was great! He called me ahead of my scheduled appointment to let me know they could get my car in sooner, which was a huge help. The service was quick, professional, and efficient. I really appreciate their proactive communication and excellent customer service.

Excellent staff at all levels, offering personalized... - Patrick Taskforcesvc

Excellent staff at all levels, offering personalized service experience, helpful and professional ( no games) sales staff, in a friendly and welcoming atmosphere.

Where do I begin? - Croton auto review

Where do I begin? I vowed never to come back here after an issue servicing my car a few years ago. So let's start with my most recent interaction. For the record I've only ever had issues with the service dept. I purchased a new car from them.in 2015 with zero issues. I recently purchased another dodge, not from them, a few months ago and that vehicle had an error message saying to bring it to authorized dealer. I called croton and explained i needed to come in because of this error message on my uconnect box. The woman in the service dept. then told me they couldn't service my vehicle because "they were too busy servicing THEIR OWN customers vehicles." Baffled I said I am a customer since 2015 and that shouldn't matter! She proceeded to question me " then why didn't I buy this one from them as well?" I told her that's not her concern she said "then I should bring it back to that dealership and have them service the vehicle" I explained that dealership is in Maryland she scoffed put me on hold to see what she could do and gave me a service date over a month away. This interaction solidified why I will not ever go back for any reason. (2nd occurrence) As many dodge durango owners know, rain water seeps into the brake lights causing them to burn out, a problem that should be addressed in a recall but I digress. My 2015 being under warranty at the time, I requested they replace it, they did after I had to call Chrysler to complain about Crotons refusal, eventually they did replace it...it happened again about 1 1/2 years later, that part now being under its own service warranty, I went to croton to fix and reluctantly they did. Which now warranties that part all over again and of course the issue repeated and I brought it back to have it repaired which the manager told me he wouldn't do it again even though it's under warranty. Lucky for him the issued hadn't reoccured. The following experience is the one that made me vow never to bring it to this place again: I brought my 2015 in for routine oil and tire rotation. They called me after taking several hours to do asking me if I had recently had work on wheels/tires. Yes about a year before I had 4 new tires put on. Woman said they previous tire shop did something wrong (couldn't tell me what it was) and they had to bore a hole in my rim in order to get wheel off... WHAT? I rushed to the dealership only to get multiple conflicting stories and had I not been car savvy person they would have gotten over on me or someone less knowledgeable about cars. They tried to bill me hundreds of dollars, they destroyed my rim and in fact scratched another rim! Long story short the mechanic didn't put the tire not on properly and cross treaded it. AFTER having rotated the tires. They tried to tell me it was already like that which made no sense because then you're telling me he was able to get it off initially, noticed the problem, rotated the tires and then put the same bolt on with the same nut?! Which you then had to bore out the rim to remove and then replace properly? After catching them in their lies and several weeks of going back and forth. They were forced to repair the scratched rim, replace the other bored out rim and replace the bolt THEY destroy. Listen mistakes happen that's fine but when you try to be dishonest and get over on customers you're a bad business! When your employees are rude to customers, your a bad business, when you consistently doing these bad business practices...guess what! YOUR A BAD BUSINESS!

the service department at curry acura is always easy to - Eddie85

the service department at curry acura is always easy to work with. chris bach especially makes the experience pleasant. always finds a solution for the fix.

I would choose zero stars if I could. - Doyle.joanne

I would choose zero stars if I could. I recently had an issue with my 2017 forester having a loud noise sometimes when idling and not starting on 3 separate occasions. I had to have it towed to Subaru on the day I was having it checked. After checking out the car I was told that the engine was seized and it would cost $8000-$10000. immediately upon hearing this news Ellen Yerry said "Do you want to talk to someone in sales?" I was told that obviously the engine is seized since the sticker in my window shows I am 30000 miles over for an oil change and it looks like someone put fresh oil in after the fact. This assumption was wrong as I had had an oil change less than 2000 miles prior and had just had a 90000 mile check up at this dealership. I showed all the paperwork to prove this. The attitude at this dealership was "Oh Well, sometimes things just happen" as told to me by Buddy Schism, the service manager. This is the dealership that I bought my car from. I was skeptical from the moment I was asked if I wanted to talk to someone in sales. I had the car towed to 1st Place Auto and Tire. In less than 2 hours they had diagnosed that the engine WAS NOT seized and it turned out to be the air condition compressor and belt. Fixed at a cost of $1200 The customer service I received was cold and uncaring every step of the way. I was charged $75.00 to incorrectly diagnose my car My car never moved from where I had it towed in the parking lot. Instead of taking my car in and actually looking at it they assumed what the problem was. Buddy claimed he was going to talk to someone at corporate to see if there was anything they could do to help ( my extended full coverage had recently run out from the 5 year mark but was still under 100000 miles.) I don't believe that he tried to talk to anyone. I truly feel that they were trying to SCAM me into buying a new car OR the mechanics are completely incompetent. I called this dealer to let them know about my car being fixed etc. Ellen claimed she would let Buddy know. Haven't heard a peep in 5 days. Where is this so called LOVE Subaru? I will tell everyone I know not to go there And I will share my story as far and wide as possible

Great Service and fair prices - bronxville

Cybert tire has been in business for 98 years. the best service in nyc. Friendly, and knowledgebale. open 6 days a week. Ask for Mike.

This past Saturday my family and I were in a car accident... - TR

This past Saturday my family and I were in a car accident when a wheel on our GMC came off due to loose lug nuts that were not properly tightened by a garage downstate. Fred, Luke and Molly were incredibly supportive! They were waiting for us when the flatbed arrived at the dealership, fit us in same day and got us back on the road within a few hours. They were so fast in fixing the issue that Fred kindly drove me back to the rental car agency to return a rental car that we didn't need. They properly diagnosed the damage and made sure we were safe and sound and good to go! All for a very reasonable price. It was a stressful day for our family and having such great people take care of us really went a long way in helping us make the most of a difficult situation. I can't thank them enough and wholeheartedly recommend the D'Ella team for your sales and service needs. Thank you again Fred, Luke, Molly and the entire D'Ella Team.

We've purchased 3 cars here. - Jim

We've purchased 3 cars here. Sales people respected our preferences, toward smaller cars that are safe and dependable. But our kudos go to the service department. Jody and the desk people are super, including Roger the new guy. Over the years only one glitch on the actual work done: an incredibly expensive side mirror replacement. I think that problem was due to lack of expertise at either the regional or national level, when contacted by the local staff about a strange camera problem. This is the only bad experience in 15 years, however.