2,440 New York Rivian/1000 Service Centers

Excellent Service - checkenginelight

I recently brought my 2007 Hyundai Santé Fe in because the check engine light was on. After many attempts to get to the bottom of the problem, the mechanics finally figured out the cause and fixed it. The service department was professional, polite and extremely knowledgeable. The service manager made calls, and always explained the next step. We were given a courtesy car while they were working on our car so we were not inconvenienced. In the end, we weren't charged for work done that was not part of figuring out why the light wouldn't go off. They were very fair with the price we ended up paying. I cant thank them enough for all they have done. I highly recommend this dealership.

This dealer has the worst service center. - scavallo5

This dealer has the worst service center. First, I brought my RAM 1500 in for a warranty repair back in 2022. It took them three attempts, and after they jerked me around and promised me a loaner car, they reneged and said "you didn't buy the car here". So I go to pick up the truck so I can bring elsewhere and it has three deep gashes scratched into the sid. "so sorry sir, theres nothing to indicate we did that..." which was total xx.... Now I go to do an oil change on my wife's jeep (that we did buy there) and I find the oil pan drain bolt is stripped...Anyone want to guess who did the last oil change before that? I'm going back to Town and Country CDJR because even though it's 25 miles away, they've never screwed me like this.

Exceptional Service During a Vacation Breakdown! - sikoram

Exceptional Service During a Vacation Breakdown! I recently had a breakdown during a family vacation and had the pleasure of dealing with the Huttig Nissan dealership in Plattsburgh. From the moment I called, the service I received was exceptional, and it made a challenging situation much more manageable. Don, the service manager, was incredibly friendly and understanding. Despite being in the midst of a busy day, he assured me that they would do their best to fit me in for a diagnosis. That level of customer care and willingness to help immediately put me at ease. Upon arrival, I was introduced to Nick, the service advisor. Nick's professionalism, courtesy, and responsiveness were truly commendable. He took the time to thoroughly explain the diagnosis and presented me with various options for a speedy repair. His expertise and friendly demeanor made the entire process much smoother. Both Don and Nick proved to be invaluable assets to the Nissan dealership. Their commitment to customer satisfaction and efficient service is something that sets this dealership apart. Thanks to their efforts, my family was back on the road quickly and, surprisingly, the repair was more affordable than I expected. I highly recommend the Huttig Nissan dealership in Plattsburgh to anyone in need of prompt and reliable service. Don and Nick's dedication to their customers turned a potentially stressful situation into a positive experience. Kudos to the entire team for a job well done! Michael

Terrible tires - Unsafe for winter driving - ld123

Worst tires I have ever had on a vehicle. Totally inappropriate for winter . Leased a new Mazda 3 in early November. When the snow hit in mid-December I went in the ditch twice within a week. Totally unable to be driven in snow. Far too risky. Dealer that leased me the car knew I would be driving it in snowy, hilly terrain and failed to warn me about these Ecopia tires. Had a Mazda 3 prior to this one and it was great in snow. That is one of the main reasons I decided to lease a new Mazda 3. My 2013 Mazda which I leased from a different dealer was equipped with all-weather tires and then CS5 Grand Touring Tires by Cooper. Never needed snow tires on the 2013. After six weeks of owning the 2018 model the dealer and Mazda USA said I would need to buy all new tires. Bridgestone Firestone has also admitted that these tires are not appropriate for winter driving. Why would Mazda USA be putting the Ecopia tire on a vehicle that was to be sold and driven in a cold snowy climate? I feel totally ripped off. So if you are thinking of getting a Mazda in a region where there is snow make sure it is not equipped with Ecopia tires. After this bad experience I will not ever lease or own another Mazda. Dealer and Mazda USA are too cheap to keep a driver of one of their vehicles safe in their travels on the road.

Since purchasing a 2021 QX50 in 2023 I do feel that once - JMP

Since purchasing a 2021 QX50 in 2023 I do feel that once the deal was sealed the service went down hill fast. Once you are there, they're pretty good. But getting a call back or a response to an email or a text - forget about it. My car had a service late Nov 2024. Two new batteries put in keys. By Jan, keyless entry wasn't working. Some computer system error tells me the driver door is ajar (it's not) - thought it was just winter but it is so bad no one will drive with me any more as the locks turn on and off randomly, the dash says door is open all the time. Have been reaching out all week as simple fixes surely?. Sent me info about their valet service. I am about 22 miles from the dealership so cannot participate. Get a call back today & offer is to drive my car down and not have it for the weekend. Last year after 10 months since purchase, Service Coordinator would not tell me over the phone if a new battery was part of my after-sales program. They could tell me if I got the car to them (!!!) Had to get AAA to put in battery & then called back to be told, yes it's covered. It takes the Service out of service and I cannot find anyone nearer to fix the issues. Maybe Infiniti NJ is my next stop?

Customer sevice and sales great. - froz426

Customer sevice and sales great.. sevice dept. Tops👍🏻.. i have been going there since 2011. I got most of my vehicle there

Beautiful dealership, and friendly staff. - dcapan

Beautiful dealership, and friendly staff. This most recent visit was missing the little extras that I had received during past visits (complimentary car wash, and personalized advice from the service manager). But this was far from a bad experience, just not a personalized as was done in past visits.