2,440 New York Rivian/1000 Service Centers

Attentive sales persons. - jhncoecles

Attentive sales persons. Explained clearly the buying process. Excellent service department. Highly recommend this dealership!

I have purchased my Honda Pilot 2019 from them and - fgbacus

I have purchased my Honda Pilot 2019 from them and service from them. I have really great experience from them!!!

I was so impressed with how fast my Jeep was serviced and - PamelaDuffany

I was so impressed with how fast my Jeep was serviced and how helpful everyone was. I loved the video showing the technician looking over the vehicle and going right to the issue without any hesitation as to what was wrong. Because of this fast service we were able to keep our vacation plans rather than being stuck without our car. My hopes are renewed Thank you to everyone at Nemer Crysler Jeep Ram of Queensbury

The quality of service went way down. - elorman4

The quality of service went way down. I wouldn’t let them put air in my tire.

My opinion Pam in the Service Department is hands down - Kelly M

My opinion Pam in the Service Department is hands down the best at Nemer. Has assisted me with all of my appointments, questions and concerns. Pam deserves to be acknowledged by the dealership.

This place is xxxx - TaylorAnn

When I first came to this dealership I was told they were going to help me start my credit and put the car in my name, as long as I had a co signer and that I would get free oil changes. I wrote a great review, thinking my experience here was amazing! Once I got all my paperwork done the Car was NOT in my name. I was upset but didn’t let that change my opinion of them until recently that I went to get my free oil change. The manager told me that that was never said and he couldn’t help me while eating his kfc and watching tv. He seemed to not want to be bothered after I had waited in the dealership for about an hour just for him to show up. His unprofessionalizm was disgusting and disrespectful. They don’t own up to the things they promise their clients and all they want is to fool you out of your money. I will definitely never lease another car from this dealership and be way more cautious about trusting any salesman.

Not equipped to fix a Nissan - carz10

I had a problem the AEB system in the 2018 Altima SR. I brought my car in 3 times, June 26, June 27 and July 10th. Each time they said the could not find anything wrong with AEB (auto emergency braking system). This issue was that the AEB warning light would come on even at a full stop, in my garage or just driving along and stay on. Had no way of knowing if the system was actually working.. Nemet service said they hooked it up to their computer but did not get back any error messages. Found that to be very strange. This malfunction was all over the internet but they could not find it!! When I drove out of service after picking up my car the warning came right on. This happened all 3 times I picked up my car. Finally after picking up my car on the 3rd visit and the warning light came on. I drove back to the Nemet left the car running so the service person can verify the light was on. Needless to say they could still could not find why this was happening. I decided to call Nissan Customer service. Will keep this part short. They told me to bring my car to Koeppel Nissan and meet up the a NIssan Service Tech. Showed the Tech some pictures and described what was happening. The tech said it will be fixed within 1 hour. Found out the reason Nemet service could not find the issue was because Nemet service no longer had access to the Nissan computer so they could bot get the the service bulletin codes C1A16 AND NTB19-033. What this tells me is that Nemet lied and tried to pass off the issue knowing full well that they could not fix the car. In the end Keoppel service fixed the car within an hour and since July 30th the AEB works perfect. Nemet Nissan is now closed as an official Nissan dealer and is no longer listed on the Nissan USA website as a dealer.

worst dealer that I have worked with. I went to their... - happyyxw

worst dealer that I have worked with. I went to their place to fix the shaking problem of my car, they told me that they can fix it by replacing something. I paid for it. Then, they told me that they did a test drive, the shaking problem is still there, so they want to do a tire balancing. I did that too. Finally, I take the car home, when I drive the car, it is still shaking. I did not feel any improvement. Then, I called them, they just want to charge me more for the problem. I cannot believe it. I strongly recommend people not to go to their place to fix any problem of your car. It is a waste of time and money.

Nice dealership good service/people.But it seems like... - volbrett

Nice dealership good service/people.But it seems like everytime i get just and oil change checkup they try to drum up extra business alignment out bad tire cant b repaired.seems like im spending 200 bux everytime i walk in.

My wife and I were customers of New Country Lexus since - JNDCIC1

My wife and I were customers of New Country Lexus since 2012 and as a result of the service manager Patrick, we turned in our leases and want nothing to do with the Lexus brand. We had leased a total of 8 vehicles and would have leased again as my lease was up 4/1/25 but as long as Patrick is employed there we want nothing to do with the Lexus brand or New Country. I have never dealt with someone as unprofessional as Patrick and fittingly I found out he was previously at KIA. His actions may work at a Kia dealership but I don’t pay for a brand like a Lexus to be treated rude and unprofessional. I have told my experience to hundreds of people and will continue to tell and the two general managers at the dealerships my wife and I just leased our new cars at couldnt believe the story and were thankful as we are now customers of Keeler BMW and Northeast Acura. The part of the story that really surprised me was the poor response of the GM Jared Wilson at New Country Lexus. When I originally spoke with Jared he assured me he would take care of the situation and all he did was ghost me. Jared showed his true colors which shocked me as he always portrayed he was a caring and honest person. Shame on me for trusting him but not surprised. I see they are building a massive dealership on Route 7 you would think they would stick by the mantra the customer is always right. I have been in the customer service business for 35+ years and if I treated my clients like Patrick treated me I would of been out of business decades ago. Shame on New Country and Patrick.