2,440 New York Rivian/1000 Service Centers

Excellence in every respect from the minute you walk in - Kingfisher

Excellence in every respect from the minute you walk in to every detail they make you feel like you are the most important person,love the attention and attitude.

Great Service Dept! - pmariani

Great Service Dept! Tommy and his people are nice, straight forward, and honest. I have been to a lot of service places and these guys are by far the best. They tell the truth, don't try to sell you something you don't need, and are regular people who actually care about you. It's nice to see people like this especially in todays world. - Felice Mariani Jr 2020 Traverse

I've been going to this dealership for 10 years now but - Tjmccall9871

I've been going to this dealership for 10 years now but I'll Never go back again. My last 3 experiences with the service advisors have completely changed my opinion from being honest and upright too deceitful and dishonest. They've completely lost my trust.

It’s great I have to really love Nissan dealership Great - Vsoulknight5

It’s great I have to really love Nissan dealership Great with helping me pick a car out

Don't waste your money - Upsetsentraowner33

I bought a 2014 used Nissan Sentra, when I picked up the car the next day I had all sorts of problems. The car had no mats. They had to take the mats out of a model car. The seat was ripped on the passenger side. They did a bad staple job of the seat. The engine is not working and they refuse to check it. The spare keys kill engine switch was never deprogrammed when I got the car and one day I was stranded. Poor service team who does not care about customers

FYI to any customers using , Service dept. - jpa1

FYI to any customers using , Service dept. it is to be avoided. While the service manager seems to care. The service rep. really had no clue what he should be doing and really did not seem to care about what is best for customer or really the dealership. Brought in a 2014 Nissan Sentra that was running poorly. Charged for diagnostic, general check. I had been specific about what I wanted looked at, but I understood that they needed to run there own test. However, once "check" had been done, the service rep handed me an est. over $3000 dollars to get everything done. How stupid did he think I was, he should know the value of that car did not warrant the repairs. Will never use them again, will never buy a car from that dealership! PS $70.00 part self install solved problem. Thanks to one of their mechanics who thought part might be problem.

Service Manager Jesse Bendarik was super helpful and - aaronron

Service Manager Jesse Bendarik was super helpful and saved me money and heartache. Jungyong Son did great work on my vehicle and fixed all my concerns.

I want to applaud the Service Manager at Nissan of - Rose

I want to applaud the Service Manager at Nissan of Yorktown Heights! His name Chris Risnes. He has only been there about 6 months. Although the business is about cars, he is about the people! I believe with his leadership, and modeling excellent customer service, this very low non- rating by the BBB, will not only improve, but excel. Chris went above and beyond to resolve a serious issue I had with my Nissan. I did not have transportation to the service department, and my car had the kind of problem that was a true safety issue. Chris did not delay, put off, make excuses, try to upsell, he went out of his way, came to where I live, left his car and took my car to the service department to be fixed. It took a day longer than he thought it might to get the part. He called me and let me know as soon as he knew. He called me the next day also to share an update. And he called when he was on his way back with my car. Elizabeth, who was at the service desk and took my call, also showed exemplary customer service ... she did not try and "get rid of me', listened to my story, and immediately went and talked to Chris, explained my story and he returned my call within a half hour. Both Chris and Elizabeth made me feel like they would find a solution, no matter what... not more obstacles. If your experince in the service department has felt lacking, prior to 6 months ago, please at least give those two folks a shot... they made all the difference in my experience as a customer needing assistance!