2,440 New York Rivian/1000 Service Centers

Every employee was professional, courteous and - mgsmith13

Every employee was professional, courteous and extremely helpful. I have always had a good experience dealing with them and when I need any service, I will definitely return to North Coast.

I brought my new Ranger in to have a Ford tonneau cover... - Jim Roy

I brought my new Ranger in to have a Ford tonneau cover installed. The technician had muddy shoes on, left muddy footprints all over the bed and scratched the paint. They charged me $95.00 for a 10 minute job and brought my truck out. The salesman sends a text asking me about my experience. I tell him what happened and also tell him the tonneau cover leaks as it doesn't fit and there are missing pieces (rubber for the front by the cab) . I wanted a full refund, all of a sudden l have an attitude and the salesman has lost respect for me. This is a brand new truck and was damaged by an incompetent technician, the service manager allowed it to happen and the owner of the dealership still hasn't made good 3 weeks later.

After informing them that my vehicle had no fuel pressure - David

After informing them that my vehicle had no fuel pressure and had an active recall for a fuel pump relay which can cause the vehicle to stall while driving which it did. The cause of which is the failing of the fuel pump as even posted on Chrysler’s website. They then asked to conduct electrical work to find a problem for a fuse that kept blowing according to them. Now they say oh it was just the fuel pump. Clearly trying to charge me for something that I already knew. Extremely shady and I’m not the only person to be told they need extra stuff from these people.

This Michigan based business is all about taking your - john12mz

This Michigan based business is all about taking your money and that's it. They dont want to help you, they just want your money.

I would never buy another vehicle from them. - Scottmccoy59

I would never buy another vehicle from them. Service department does not return calls. We have tried several times to schedule an appointment with them, they never answer their phone or return a call.

Sales department is good, the related collision shop is - SueS

Sales department is good, the related collision shop is terrible. The first time we were there they told us three days for repairs when we dropped it off. After 5 days I called and gal said "We have your car?'" After a long delay, gal gets back on the phone and says "It will be ready in three days." This vehicle had roof damage from the car carrier - major repair. We picked it up late evening in the dark at their request, noticed the damage the next morning later when we looked down at it. Now we need to have something fixed. During one of the repairs they had to take out the iterior molding, and put it back with a piece cracked off. This vehicle is a 2024 Telluride with very low mileage - and we didn't notice the poor interior workmanship until we had a car full of people and I was in the back seat. Their response to a request to fix it was how do we know you didn't break it, and you took too long to notice it was broken. We also had to have the back gate repaired as the lift gasket kept falling off. Additionally, many recalls. My advice is too look EVERYTHING over with a fine tooth comb. Please note this review is for the Northtown collision center that Northtown Kia sends you to.. The service center is better although not without problem. When we called to schedule a recall- adjustable front seat has the potential to start on fire, the gal on the phone said we had to bring it in to be looked at and if they decided it needed the recall, then we could schedule an appointment. We live a considerable distance away. The service department, upon hearing this said that is insane and took care of everything while we wee there.

Best Service any where in Western New York! Greg the... - nibuz

Best Service any where in Western New York! Greg the service manager does a awesome job with his crew!! Would highly recommend! The car comes back after clean!

(I don't know who I talked to; I clicked on "Ryan Cassidy - NoMoreNorthtown

(I don't know who I talked to; I clicked on "Ryan Cassidy because he was the only one listed under "Service." Whoever I talked to was supposed to be the service manager). My wife, who is elderly (as am I), took her car in because her horn stopped working. TWO THOUSAND SIX HUNDRED FORTY THREE DOLLARS LATER, she got her car back. The service manager said the cost was her fault because she accepted it. "She could have gone somewhere else or bought another car." And if she doesn't understand cars, I "should not have ALLOWED her" to bring it in !!!!!!!!!!!!

We brought our 2015 tiguan in for a brake issue. - stelmt81

We brought our 2015 tiguan in for a brake issue. The service department charged us $1200 dollars to replace the left front caliper along with the front brake pads and rotors. 30,000 miles later the caliper leaked and failed. They stated that they only warranty for 1 year or 12,000 miles. Do not go here if you are looking for decent service or a service department that stands by their work.

Job well done on time! - Hadbax

Job well done on time! Nice people.Clean environment. Makes fo a very happy customer

Great place to take your Toyota. - Marci R

Great place to take your Toyota. They were able to fully fix my car issues, despite some complications along the way. Justin (the Service Manager) was great to work with and I would highly recommend them to other Toyota owners.

Friendly as friendly can be. Extremely accommodating. ... - Giddy

Friendly as friendly can be. Extremely accommodating. The great thing about being in a small community is they treat everyone fairly! The treat everyone like a neighbor - maybe it is because it is a small community, but they just do.