2,436 New York Rivian/1000 Service Centers

A wonderful rapid response to my emergency situation when - Richelle

A wonderful rapid response to my emergency situation when my starter gave up the ghost.. Thanks to everybody at this dealership they’re my heroes

In Feb of 2021 I purchased an Audi A4. - PeterP

In Feb of 2021 I purchased an Audi A4. I started at this dealer. While they had a great inventory, the sales person was pretty bad. Both socially and professionally. He had not real people skills and on top of that pretty much misled me as to the price. Price was X but then when he sent paperwork it was X plus 1000 or more for "fees". I bought a pretty good A4 at a lower price with less mileage from CarMax. I decided to give Audi of Manhattan another try via their service center. While for the most part its been ok, they now dont take Amex. And if you use another credit card they charge 3% more because thats what they get charged (by visa MC etc). Some of the folks in service act as if you are bothering them. Well Service is the first step to a new sale. Which now I will take elsewhere

These people are just cheats. - lglickman

These people are just cheats. Don't believe a word of any of the 5 star reviewers, I bet they're related to the owners. I mean, seriously. I was having transmission problems. The transmission is under warranty they assured me, but to figure out for sure if it was a transmission problem, I needed to pay them $1,000 for the diagnostic. I paid them $300 to get my car back (they didn't do anything up to that point) and took it to Queensboro VW who fixed it fair and square. Super helpful, personal and nice. Do yourself a favor and take your VW to Queensboro, it's right off the subway, just as easy to get to. Oh and ps, the sales people in the showroom are utter morons.

Simply amazing dealership - John S

Once again I am writing to say how amazed I am with the level of customer service from this dealership. From the sales department (Marykate and Tara) to the GM they are all a class act. They put customer satisfaction and relationships before profit and that is hard to find these days. This dealership understands how to keep customers coming back. Thank you all again!!

Orleans Ford is the place to go for service and a new... - Cody

Orleans Ford is the place to go for service and a new vehicle. Amazing customer service. Highly recommend. Very clean location and very nice staff

Help! To the rescue! - Panicked

I was returning home from a shopping trip to Saratoga and my transmission / gears weren't shifting correctly. I panicked, pulled the car over, and called my regular dealer. They couldn't see me for 5 days but he recommended Stephens in Greenwich. I called immediately and was able to bring my car in for service the next morning. I was able to get the earliest morning appointment in case I needed to order a part. Luckily the problem was fixed within an hour. The service team was incredibly helpful, knowledgeable and courteous. I plan on continuing to servicie my vehicle there .

I went to Paddock service last Saturday for NYS my... - chapistero

I went to Paddock service last Saturday for NYS my attendant this time was David this guy is so professional and polite wonderful service from Paddock service thank you David for your dedication excellent customer service.

Express means express - GaryS.

Made an appointment for "first thing in the morning" for routine service. Started a cup of coffee and replied to some business emails and before the coffee was gone was told my car was ready. Service Advisor Jeffrey Urbina reviewed the check list, I paid a very fair price and was on my way to the office. It was truely express service. Thanks for the great start to the day.

great service - keri

easy to work with , friendly and polite. great service and professional. explained details of service and payment. will come again and my car got washed!

We took our Mazda 3 here to have it's 60k mile check... - Winoxingmami

We took our Mazda 3 here to have it's 60k mile check done. We knew a few things would raise there attention but a good test of their service is will they see it and tell us. No they did not. No mention of the battery which could use changing and we've been told this by two other sources, and this was not one. One set of rotors need changing as my other set was replaced a year ago, no mention of this. And my kicker, I changed my oil to synthetic about four years ago and most places ask what type of oil since synthetic is becoming much more common. This place didn't and we failed to let them know (yes we admit failure) the mechanic never noticed and we didn't think about until we got home. I had to return after the holiday to have this changed at my expense because they took no fault. About $200+ later And we got a headache, two oil changes and the coolant flushed (supposedly) do not take your car here!!!

Worked here. - Dominick Busch

Worked here. Tech guys mottos "we can't do it nice so we do it twice at par-k" GM Tom Gilbo constantly complains about the department collecting 0 profits. 3 lifts are uninspected, all the techs are flat rate trying to get stuff done as quick as possible with 0 integrity.