2,440 New York Rivian/1000 Service Centers

What a site and what great service! - Danny382

I was skeptical at first, but after speaking with one of the lease specialists I assured that I will be getting what was promised! And I did, leased a brand new maxima at the best deal! Great service and quick and easy! thank you guys!

TERRIBLE TERRIBLE DEALERSHIP! - heatheramore1397

TERRIBLE TERRIBLE DEALERSHIP!! Not my first review about them either! They do a half-assed job over looking your car to see what is wrong and then will tell you every week there’s a new problem when they barely even looked at it to start with! Had my car stuck in their dealership for almost 3 months with a new reason of what was wrong almost every time I spoke with them! The reason they had my car was because it broke down from a RECALL on the engine oil pump belt and they were the closest dealership. I was told originally it should be covered and shouldn’t be an issue. WELL, that was wrong. At first, they told me it was denied by Ford and I was confused considering everything pointed to the recall and they said they would the request again. I even took it upon myself and called Ford Corp. and they said they submit good photos showing the damage there was no reason for the denial because they agreed with me on this sounding like the recall. Oneonta also informed me they do not take down the engine or take it apart to see what the issues are or what is causing issues. I informed Ford Corp of this as well asking if that is a protocol or not and they said they absolutely have to take down the engine because how else would they know where the problem is. So, then I proceeded to tell Oneonta to keep submitting the request with better details as per Ford Corp. After weeks of the request being denied (they only submitted it in twice to Ford) they started saying I had other problems occurring. Now I live 4 hours away so I couldn’t know if I did or didn’t so I said go through my warranty at this point. My warranty was in the same boat as everyone else but Oneonta on it being recall. The warranty needed a letter from the dealership first stating why is this not a recall issue and they could not provide one or send one! Ridiculous already. They would not speak to my warranty about it either which was mind blowing to me. I was at my wits end being 3 months without a car and having to pay for rentals and Ubers out of pocket almost every day. I had my lawyer get involved because it started sounding like a money hungry dealership who also had no idea what they were doing. I then got an invoice from Oneonta listing all the parts and issues that were wrong and needed fixing…. $8000 they wanted!!! I was able to have Oneonta tow my car down to a dealership closer to me because now I knew for sure they just wanted get paid. The car goes into the new dealership within less then a week its approved for recall and I have a new engine on the way and a loaner car. Complete opposite experience that Oneonta gave me. They were honest, showed me all the paper work submitted and let me know how they submitted everything. Now I reached out for Oneota for a request of reimbursement for the Ubers and rentals from the run around I had to go through with them. They of course denied the reimbursement and stated that the other dealership obviously had a different diagnosis. I got the diagnosis reports from both dealerships to compare. THEY BOTH HAD THE SAME DIAGNOSIS. Now why would one be approved and one will not be? I asked the new dealership if they submitted in photos to Ford to show the belt like Oneonta said they did. They said they just sent the belt back itself to Ford Corp because that was the only way to see the belt and once the belts off and being that damaged there was no putting it back on. I looked at the photos Oneonta submitted to Ford, they show absolutely nothing referring to the recall. They show the back side of the belt still attached to the engine not showing any of the damage to the belt! All because they refused to take apart the engine and properly diagnosis it, yet there was $8000 of damages they were claiming. Weird to claim there is that much damages when you didn’t even take the engine apart or properly look at the damages. This is the worst dealership I have every encountered, know nothing and money hungry!!

In Feb of 2021 I purchased an Audi A4. - PeterP

In Feb of 2021 I purchased an Audi A4. I started at this dealer. While they had a great inventory, the sales person was pretty bad. Both socially and professionally. He had not real people skills and on top of that pretty much misled me as to the price. Price was X but then when he sent paperwork it was X plus 1000 or more for "fees". I bought a pretty good A4 at a lower price with less mileage from CarMax. I decided to give Audi of Manhattan another try via their service center. While for the most part its been ok, they now dont take Amex. And if you use another credit card they charge 3% more because thats what they get charged (by visa MC etc). Some of the folks in service act as if you are bothering them. Well Service is the first step to a new sale. Which now I will take elsewhere

Simply stated, I believe they seriously tried to rip me - redavide

Simply stated, I believe they seriously tried to rip me off. First, they tried to charge me $600 for a 30,000 mile service even though I had pre-paid for it when I first leased the car from them. When I made the appointment, they correctly told me that their records showed I had already paid for the service and that there would be no charge. However, when I went to pick the car up, they insisted that they had no record of my prepayment and made me pay $600 for the servicing. Then I found the original receipt at home and sent it to them. They took around 3-4 weeks to "process the refund." Additionally, when I picked the car up, they told me that the technician said that the car needed a brake job for a cost of $1,600. I declined and the next time I brought the car to my local mechanic, several thousand miles later, he told me that the brakes weren't even close to needing a brake job and had at least 25,000 miles left on them. So, the long and the short of it is that they wrongly tried to get $2,200 out of me in a single visit. Obviously, I never went back.

Simply amazing dealership - John S

Once again I am writing to say how amazed I am with the level of customer service from this dealership. From the sales department (Marykate and Tara) to the GM they are all a class act. They put customer satisfaction and relationships before profit and that is hard to find these days. This dealership understands how to keep customers coming back. Thank you all again!!

Orleans Ford is the place to go for service and a new... - Cody

Orleans Ford is the place to go for service and a new vehicle. Amazing customer service. Highly recommend. Very clean location and very nice staff

Help! To the rescue! - Panicked

I was returning home from a shopping trip to Saratoga and my transmission / gears weren't shifting correctly. I panicked, pulled the car over, and called my regular dealer. They couldn't see me for 5 days but he recommended Stephens in Greenwich. I called immediately and was able to bring my car in for service the next morning. I was able to get the earliest morning appointment in case I needed to order a part. Luckily the problem was fixed within an hour. The service team was incredibly helpful, knowledgeable and courteous. I plan on continuing to servicie my vehicle there .

Express means express - GaryS.

Made an appointment for "first thing in the morning" for routine service. Started a cup of coffee and replied to some business emails and before the coffee was gone was told my car was ready. Service Advisor Jeffrey Urbina reviewed the check list, I paid a very fair price and was on my way to the office. It was truely express service. Thanks for the great start to the day.

great service - keri

easy to work with , friendly and polite. great service and professional. explained details of service and payment. will come again and my car got washed!