2,440 New York Rivian/1000 Service Centers

amazing - Margo blades

The staff is amazing especially Adrian, the service advisor...from the start he went and still goes a ove and beyond to help you..he's your family at Tower along with the rest of the staff we worked with.

Great Service - 4 new tires and alignment - car fixer

Worked with Matthew Jackson, Service Manager. Very pleasant and helpful.I always go to Falleti Motors for my oil changes, brakes, etc. Will continue using this service center for all service work required..

I am very happy with my car, I bought a Rab4 Prime and I - Cltoribio917

I am very happy with my car, I bought a Rab4 Prime and I am very pleased with my purchase thanks to Abraham Makany in sales department and accounting department, also need to give a high five in maintenance department to Richie, he is very helpful and knowledgeable with everyone and knows how to do his job, he managed in getting people out of there fast, first time i went for maintenance didn't have same luck until I finally met with Richie, thanks Richie, keep it up.

Great character salesmen trying to help find what's best for - Paulie F 30

I bought a Chevy Silverado from Tradition and Kyle was the Sales rep. I worked with. I viewed a lot of trucks and test drove until I found the truck for me. I was able to negotiate a fair value on my trade in and was able to get an even better deal on my new truck. Overall good experience and I would purchase from them again. My family has bought 3 vehicles from here and there's never been an issue.

I had tires switched from winter to summer. - goebelkl

I had tires switched from winter to summer. I went back in the next day because the alignment was off. They did an alignment and an oil change. A couple days later I went back in because the car was pulling hard to the right and shaking at 30mph. The employee who drove my car to see what was happening said that I wasn't crazy and that it was shaking and pulling a little. He wrote a letter for the service department on Monday (this was Saturday) Obviously, I was not treated with respect. Then I tried to contact the office a few times without a response on Monday. Went in on Tuesday morning and they told me that in my notes from changing the tires in December that my summer tires were passable but not really usable. I checked my paperwork at home and it didn't state any of this. I truly felt I was lied to. I brought it in another day and they swtiched my front two tires. This entire situation was awful and I will no longer be dealing with them in the future. During the drive with the employee (I believe was the sales manager) I sat in the back with my two young children, with my husband in the front seat. Telling me that I wasn't crazy was quite rude and unnecessary. When I switched my tires in December, I asked if they would be fine for another season and the answer was yes.After checking my paperwork, there was nothing that stated I really couldn't use my tires. Being lied to is unacceptable.