2,438 New York Rivian/1000 Service Centers

Great Sales! Service needs improving - JB

I purchased my vehicle 2 years ago today. Phil and Shelly were fantastic!! I got the minimum price I was willing to accept for my trade. They even threw in extras. The sales people were phenomenal!! Highly recommend for sales. Service on the other hand truly needs some work. You may want to go to another Subaru dealer for service. I have asked for well over 1-1/2 years for my mud flap and rivets to be looked at. I'm very busy and don't have time to sit and wait for the vehicle. Typically, I'm quickly dropping it off and leaving so my ride doesn't have to wait. When I arrive to pick up my car after work, they are closing in about 5 minutes. Yesterday, I mentioned after at least 4 requests, they still have not taken care of the mud flap, and after 3 requests, the rivets that fell off within first few months were finally replaced. They stated it was under warranty, then when I got to pick up my car, it wasn't done and they said it was $75 and not under warranty. My fiance reminded me that I mentioned the drivers side was loose when I took it to the first oil change. I assumed it was taken care of. Few months later, I noticed it was detached from 1 bolt that holds it to the car. I again mention it and continue to mention nearly every time, but still is not addressed. Another complaint, they never discuss anything about the vehicle. They don't mention what they have inspected or what needs to be done down the road or at next service. Every car dealership I have been to has always sat down with me and went line by line about what they inspected or will inspect next time. Not pleased with service department at all. Also, I had to go back for 3 days to get my car inspected because the machine was down. What an inconvenience for me and my coworker!! They could at least throw in a mudflap for the inconvenience!! Their cost with labor is $75, without is $40 as an accountant, I'm certain their cost of the mudflap is no more than $16. If the owner or salesperson I dealt with doesn't address, they will be losing a customer all together due to a mudflap.

Unacceptable Service. After purchasing our flying Spur... - apaseklo

Unacceptable Service. After purchasing our flying Spur Speed from Manhattan MotorCars we had it serviced for the outstanding items & it was returned to us with a broken front grill, dent in the back chrome bumper, dents in the door & cigarette burn in the leather seat. They continued to drop the ball ordering wrong parts and wasting my time so we cut our losses and have the car repaired at Bentley Parsippany who demonstrated exceptional service. We also sent 2 emails expressing our dissatisfaction to the GM and owner of Manhattan MotorCars & never even received a call back. Unacceptable!!!! I am just shocked with the lack of customer service Manhattan MotorCars provided & recommend to buy and service your car from Bentley Parsippany.

My experience at bical Chevrolet was excellent. Everyone... - Gtgirlbx

My experience at bical Chevrolet was excellent. Everyone in the service department were attentive to my needs concerning my vehicle. Also the sales department give me the best price for the high quality of my vehicle. I gave this dealership more than 10 stars for my overall and exceptional service that the provided to me. Thank you bical Chevrolet.

Very big help! - Rebishop

She always explains what is going on with the service on my truck. She makes sure she has all of the facts and will get any questions answered.

Awesome! - Darlene Waldron

Everyone here is so kind, courteous, and helpful in whatever you need. Whether you are buying a vehicle or getting one serviced--they are great!!

Tried Rapp for service as they are closer to where I - ck675h

Tried Rapp for service as they are closer to where I live. Paid over $100 for a oil change, tire rotation. Surprised service department doesn't perform a mulit-point inspection of items like the battery, fluids, belts, tires, etc. Other dealers, service providers do this as part of most services being performed. Was never offered and didn't know I needed to ask. Helpful to prevent surprise break-downs. Also, like that as a customer you can watch workers. Surprised at how much he seemed to play with his cell phone. Probably will go back to the previous service providers. Oh, and they charge more too.

Great on time service and thorough review of my wife's - J.R

Great on time service and thorough review of my wife's care. Very knowledgeable staff.