What an experience. - davidaruggiero1973
What an experience...
I live in New Jersey and well too far away to frequent this dealership, and that's a xxxx shame because it's head and shoulders better than any dealer I have in my area.
A week ago Sunday, my family was on its way to Lake Placid when it encountered a transmission issue outside of Lake George. We have the car towed to D'ella Honda so they can take a look at it.
Jody called me first thing Monday morning to check in and let us know that she was going to have the car have looked at. It ended up being a very serious and costly issue (transmission replacement).
Her willingness to work with us to come up with a solution that worked for us was a huge deal for us and well above what I expected from a dealer. Even better, she work came in below the cost estimate by several hundred dollars (after saving us several thousand dollars through a more cost-effective but reliable option) and the turnaround time was fast.
She knew our family was up in the Lake George area and knew they had to head back so in addition to coming in well ahead of expectations, she was able to get us a loaner car so we could get to/from the area, saving us an additional several hundred dollars.
Consider the fact that we were 200 miles from home with serious car trouble and in a position where a dealer could have seriously jammed us up. Not only did we receive the opposite, we received top level service, great communication and someone that over-delivered more than I could have expected.
Jody, thank you so much for the service. Even if I wish we could have done business under different circumstances, you took a way a lot of the stress and aggravation. Thank you for that.
Read More