2,438 New York SRT Service Centers

Gotta let you guys know about Bilall over at Acura of... - Camy

Gotta let you guys know about Bilall over at Acura of Brooklyn. I popped in one day for routine mx and figured let me start window shopping as my lease was quickly coming to an end. Well by the time I was done or I should say Bilall was done with me......I knew some things about cars I never knew abs also had myself a new 2021 TLX. His customer service was top notch. He wasn’t pushy but more informative. He gave options and showed the pros and cons. He took care of all my paperwork, kept in constant communication until all was done. Bilall FOR THE WIN!!

Where do I start? - Danmaldon2

Where do I start? After a few years of business, I was highly disappointed in what transpired today regarding an issue with my ZDX. The staff member in service over the phone was rude and repeatedly cut me off when I was explaining my issue. As I was making my way to the dealership, I received a phone call from Joe M. (Manager) who right away was accusatory in his comments as to how the phone interaction went. What type of "manager" calls a customer without hearing their side of what happened? Well, Joe does. I then reached out to my sales representative, Javier R., and was told, via text, to take my car to Rallye Acura where I purchased it for the service. I was gravely disappointed in the actions taken by both Joe and Javier as we had a beyond amicable relationship previously. They may seem fair and honest in the beginning, but please believe that it is a scam and ploy to earn your business. Please see Danny Park (sales) and Keeyoung (service) at Ralle Acura for your acura needs, you will not be disappointed.

Friendly service clean provide complimentary car to drive - Aas

Friendly service clean provide complimentary car to drive while your are being serviced return calls

My car was picked up from my home and a loaner was given, - jkeable

My car was picked up from my home and a loaner was given, so I didn't have to figure out how I was going to get to work and then back to a dealership to pick up my car. Super super helpful and very much appreciated!

Excellent Service People - lt1207

For a little over six years I have been bringing my 2012 Acura TSX to Smithtown Acura for a variety of different services on my car. The service Department starting with Jeff the Service Manager and Leigh the Customer Support Representative have treated me the way any car owner should with respect and the facts regarding the car. usually one would think that a dealership beats you over the head with pricing. Jeff and Leigh give you various options with zero pressure of doing work on your car that you don't need.. I recently had a run in with a pothole that left my right front rim damaged along with the tire and fender. Jeff and Leigh explained to me what would be needed to get the car running again. I was told it was possible a new rim and tire to may be needed along with other body work. They both explained in detail the amount of the repairs may cost. They were both very upfront with me. I agreed to have the rim and tire sent out to be possibly repaired. Leigh who was very busy at the time working on other service requests was able to give me a beautiful 2019 Acura TLX loaner vehicle even when she only had two to give out the rest of the day. That was very much appreciated. The next day I received a call from Leigh that the rim could be repaired, the tire could be fixed and most of the body work would be done. This was refreshing to me. so Instead of a huge bill i had a very reasonable bill, In a day and age where i easily could of been told the rim was beyond repair and the tire was bad as well Jeff as usual did the right thing and saved me a lot of money. I appreciated that. Jeff and Leigh are valuable assets to Smithtown Acura and i look forward to using Smithtown Acura for the continued maintenance on my vehicle and hopefully the sales department in about another year. Thanks again. William Smith

If I could give zero stars I would because I got zero - John

If I could give zero stars I would because I got zero service, zero answers to my questions, and zero satisfaction. A few days ago I contacted Advantage Chevrolet in Brooklyn to ask how much they charge to diagnose what was wrong with my Traverse. Over the course of two days, I never got an answer. Here are the texts, dates and times ... Friday 5/24/24 1:40PM - Hi John, this is Jerry from Advantage Chevrolet. I'd be happy to help with that. Could you please provide the year of your Traverse and a brief description of the issue you're experiencing? Friday 5/24/24 1:48PM - Hi Jerry, my 2014 Traverse is bogging down, shuddering, losing power, making clunking noises, I think my first and possibly second gear is now gone in the transmission, locks are randomly going up and down by themselves, rear camera stopped working. How much would it cost to analyze exactly what's wrong and what it would require to fix everything? Friday 5/24/24 1:48PM - Thanks for the details, John. I'll need to check with a team member to get accurate information on the cost to analyze these issues. Would you like to schedule an appointment while I confirm the pricing for you? Friday 5/24/24 1:49PM - I'll wait to hear how it would cost before I schedule. Thank you Friday 5/24/24 1:50PM - Got it, John. I'll check with our team and get back to you as soon as possible with the pricing details. Thanks for your patience! Friday 5/24/24 4:16PM - Hi Jerry, any word on the quote? Friday 5/24/24 4:17PM - Hi John, thanks for checking back. I'm still waiting on the exact quote from our team. I’ll follow up with them and get back to you shortly. Thanks for your patience! Friday 5/24/24 4:17PM - Ok thank you. (The next day) Saturday 5/25/24 12:33PM - Hi Jerry, wow, unbelievable incompetence that you couldn't simply tell me how much you charge for a diagnostic test. And continued to stall me and xx me and tell me that you'd get back to me shortly and never did. No wonder you have so many one star horrible reviews online. There's no way I would ever go to Advantage Chevrolet for anything. And I’ll spread the word and warn everyone else I to not go there as well. Watch for another one star bad review online. Saturday 5/25/24 12:34PM - I'm really sorry to hear about your experience, John. I apologize for the delay in getting you the information you asked for. Your feedback is important to us and we'll definitely use it to improve our service. I understand if you're upset and don't want to continue with us, but if you ever change your mind, we're here to help. Again, my sincere apologies for the inconvenience.

I simply asked for pictures of the truck, ZERO response! - Mustang

I simply asked for pictures of the truck, ZERO response! Don't waste your time with them.

bought my first Alfa Romeo from here. - dhananjoy

bought my first Alfa Romeo from here. and it great taking care of my cars for service by Angel. However recently they got closed out for reason. Hopefully they are opening new place sooner.

Alfredo Isuzu / Alfredo Foreign Cars is a great repair... - SavedMyCar

Alfredo Isuzu / Alfredo Foreign Cars is a great repair facility. I had taken my Isuzu to several other dealer repair centers and was horrified at how bad those others were. One was so bad it lost it's franchise. I did a lot of research and found good recommends for Alfredo and they were certainly justified. The staff is incredibly helpful and the repair tech is as experienced as can be. They got me a factory rebuilt transmission under warranty and saved me from having to junk an otherwise perfectly good vehicle. I have gone back to them for routine maintenance and have been pleased with that as well. I am deeply grateful for the help and quality service they have given me. I have no hesitation in recommending them.

Unfortunately this is my second time using their... - morethenwords88

Unfortunately this is my second time using their services. They are wonderful. They try and make a terrible situation into a better one as much as they can. They are helpful from the law aspect, to rental to loaner and of course their expertise - the car. Yes sometimes they are difficult to reach but it is worth the trade off in the end. I highly recommend them for their expertise as well as their personalities. A+ to Yossi and Zach and your staff.