Excellent Service People - lt1207
For a little over six years I have been bringing my 2012 Acura TSX to Smithtown Acura for a variety of different services on my car. The service Department starting with Jeff the Service Manager and Leigh the Customer Support Representative have treated me the way any car owner should with respect and the facts regarding the car. usually one would think that a dealership beats you over the head with pricing. Jeff and Leigh give you various options with zero pressure of doing work on your car that you don't need.. I recently had a run in with a pothole that left my right front rim damaged along with the tire and fender. Jeff and Leigh explained to me what would be needed to get the car running again. I was told it was possible a new rim and tire to may be needed along with other body work. They both explained in detail the amount of the repairs may cost. They were both very upfront with me. I agreed to have the rim and tire sent out to be possibly repaired. Leigh who was very busy at the time working on other service requests was able to give me a beautiful 2019 Acura TLX loaner vehicle even when she only had two to give out the rest of the day. That was very much appreciated. The next day I received a call from Leigh that the rim could be repaired, the tire could be fixed and most of the body work would be done. This was refreshing to me. so Instead of a huge bill i had a very reasonable bill, In a day and age where i easily could of been told the rim was beyond repair and the tire was bad as well Jeff as usual did the right thing and saved me a lot of money. I appreciated that. Jeff and Leigh are valuable assets to Smithtown Acura and i look forward to using Smithtown Acura for the continued maintenance on my vehicle and hopefully the sales department in about another year. Thanks again.
William Smith
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