2,439 New York SRT Service Centers

Had nothing but great experiences at the service - Jermaine

Had nothing but great experiences at the service department. Everyone is so attentive to your needs . My advisor Bin Chen went above and beyond to make sure that the issue with my vehicle was taken care of by my outside warranty company.He was in constant communication with me for every step of the way. I am fully satisfied with the results. I would recommend this dealership for their professionalism, quality of work and great customer service .

My daughter and I had a good experience with BMW repairs. - Kourtney

My daughter and I had a good experience with BMW repairs. Shout out to Anthony Abrams!!! he was awesome, and very professional . He keep both my daughter and I up to date when the part was coming in and how long. There was a little set back when the part came in but nothing major. BMW GOT MY VOTE!!! Thank you Anthony u are the best, I don't care what they say about u!!!! (inside joke) I highly recommend this place!

Bring a gas can with you if you take a loaner! - Denis S

Bring a gas can with you if you take a loaner!!...Seriously! I had a loaner recently and filled it up before returning it at the gas station closest to the dealership from my home (3.8 miles away). I get a text the next day stating they charged my card on file for $2.45 as I did not return the car full and it took a 1/2 gallon. The loaner averaged almost 30mpg. I guarantee they didn't deduct the gas they spent test driving my vehicle or driving the loaner to the gas station on my dime. Disgusting and petty. Good Job losing a long time BMW enthusiast as a customer over $2.45. Shame on you.

Knowledgeable and professional representatives, excellent - Jwoods7672

Knowledgeable and professional representatives, excellent service and attention to customer needs adds up to a highly satisfactory experience.

i would like to apologize to the service staff at - leoescabar

i would like to apologize to the service staff at MANHATTAN BMW i was having a bad day at work and took my FRUSTRATION ON THEM and thank you for your excellent service.. flores ramon bmw M4 FH09739..

1. The main phone number is not functioning, dropped - ebelenkov

1. The main phone number is not functioning, dropped calls 2. The site to make service appointment is malfunctioning. 3. After making service appointment on line, the day before, some Henry called, informing me that they are overbooked and the car will not be served if I bring it. No apologies. Offered to make another appointment. When I said that the appointment was made on line, so how it could be overbooked, the response was "It malfunctions. That's why I'M TAKING MY TIME TO CALL YOU SO YOU WILL NOT BE TURNED AWAY TOMORROW" !!!!

Thanks to Sean Burton and John Warren for another - Murray E.

Thanks to Sean Burton and John Warren for another excellent service experience. Sean is friendly, knowledgeable and an excellent service advisor. He let me know all service options available, and kept me informed throughout the eight-day service period. John has worked on my 2014 435i for many years (since 4/17/2018) and has consistently performed outstanding work. Repairs needed are identified and expertly performed. My vehicle required many repairs during this service, some of which were probably quite challenging on a vehicle this age (the A/C condenser, radiator, front strut and rear shock absorber replacements). These are the reasons I travel 200 mi. from Boston to BMW of Westchester for service. The repair bill was quite expensive. I hope the investment will keep my 2014 435i on the road for many more years to come.

SERVICE CENTER IS NOT REPUTABLE - bhill0425

On Friday 10/5, I took my 2015 Altima 3.5 SL to the service center for a simple oil change and tire rotation with the standard multi-point inspection. My experience was bad as soon as I walked in the door and got worse as my time there continued. I had a coupon for the 39.99 oil change deal and told the advisor who checked me in and she said she would take care of it. When my vehicle was done, the advisor came and told me the car needed a new xxx battery cable and brake cleaning but other than that the car was fine. (which i knew was a lie because my left rear tire is low on air constantly and my right back tire had a cut on the outside because we just got our state inspection) but I assumed they at least did the oil change and tire rotation right so I didnt mention his overlooking of the condition of my tires and the opportunity to sell me a pair of tires. When I got my vehicle back, I saw that the 'LDW/BSW Malfunction light was on, which was not on when I checked the vehicle in for service. I immediately took the car back inside and showed the advisor who then went in to get the technician who worked on my car. No one had a clue what was wrong or even took the time to go get someone else who may know what was going on. He simply turned off the Lane Departure Warning and Blind Spot Warning feature so that the light would 'go away'. I was going out of town and didnt have much time to stay to wait for it to be checked back in so I made an appointment to come in 10/8. After that, I went home and showed my husband the paperwork and he went out to inspect the vehicle. He noticed that the two rear tires that had damage WERE STILL IN THE SAME PLACE! The tires WERE NEVER ROTATED. Which explains why the technician failed to mention that my tires needed to be replaced when he did his 'multi point inspection'. In fact, he put that there were NO cuts, nails, or damage to the tires. On 10/8 at about 3am on the way back from VA that same tire with the cut gave out and went flat. I understand that the tire going out was NOT the fault of nissan or the technician, however his negligence to rotate and inspect the tires as he indicated he did caused us to think that the tire may not have been as bad as we thought and that it didnt need to be replaced quite yet. Had we had known, we would have purchased two tires that day. So on 10/8, we took the vehicle back to the dealership and explained all of this to the advisor who helped me on 10/5. She stated that she would take care of the installation of the tires for free and all we had to do was purchase a tire whether it be there or anywhere else. I agreed and told her I would come back on 10/9 to get the tires installed, she would jut have to let me know the price. She stated that she would price some tires for us and give us a call back by EOB 10/8. It is now 10/9 and I have still not heard from them. The service there is awful and we literally just purchased our car back in August of this year. I will NEVER take my car back to this place. I simply needed a tire rotation and oil change and couldn't even get that without issues. Please train your staff to do their due diligence and complete their job assignments without rushing or lying about what is done. Also, please teach your advisors what integrity on the job is and to not make promises you have no intentions on keeping. Me and my husband were very nice given the circumstances and this is how we were treated? Never again.

One of the worst customer service engagements I have - pcannonsr1

One of the worst customer service engagements I have experienced with both the Asst. Manager and Service Manager. Now Bob Johnson CJDR neither person knows how to "delight the customer". The phone experience was so rotton I will never take my vehicle there for service.....

The service department didn't pick up the phone and - bstover00

The service department didn't pick up the phone and doesn't return calls based off of voicemails left. Apparently you have to be lucky enough to catch them while they are at their desk and not on another line.

This is best dealership service I've ever had. I would... - Djturekjr

This is best dealership service I've ever had. I would definitely recommend them to anyone. Kind, courteous, fast and complete service. They make the process easy and stress-free!!

Darrel and the service team at Bob Johnson Lexus were - btauto069

Darrel and the service team at Bob Johnson Lexus were excellent and were very accommodating. They provided a service loaner and when I picked up My Lexus SC430 it was freshly washed. Highly recommend Darrel.

One of their employees in the service department is - Amy A

One of their employees in the service department is condescending and disrespectful to women. Today was the 3rd and finial time i will be going to them.

I need a seatbelt in my 2015 VW GTI. I work full-time and... - rhodessharone

I need a seatbelt in my 2015 VW GTI. I work full-time and take care of my 8-month-old infant full-time. I wanted to avoid making multiple trips to the dealership because such trips require me to take time off of work and, because there is no mask mandate and infants cannot be masked or vaccinated, it requires me to sit outside the dealership while waiting for service. Accordingly, I called to ask that the parts be ordered. I provided the VIN and was assured that the part would be in (I even offered to pay for it ahead of time), I called later and confirmed that the part had come in. When I took my GTI in for service I waited with my infant in carrier for over an hour, in the sun, on a patio next to a dead bird. I had to change his diaper there. Finally, I was called and informed that the dealership did not actually have the part and that I would have to come back again later. I lost more than half a day of work to this chore and was given nothing in recompense and hardly even an apology. I also put a deposit on a new key from this same dealership--paying about $200--and was told that I would be called when it came in. I never received a call but eventually confirmed that a key came in. However, I have no time to go back to the dealership for either the seatbelt or the key (and I have to assume that the key will take at least two more trips). It seems I'm out the $200, my lost wages, and I still need a new seatbelt and key. I would prefer to give a "negative star" rating, but that is not an option. Additionally, I've now left many voicemails for various managers at Bob Johnson/Dorschel (there was some sort of merger but the signage is only half-changed) and have heard nothing back.