2,440 New York SRT Service Centers

Darrel and the service team at Bob Johnson Lexus were - btauto069

Darrel and the service team at Bob Johnson Lexus were excellent and were very accommodating. They provided a service loaner and when I picked up My Lexus SC430 it was freshly washed. Highly recommend Darrel.

One of their employees in the service department is - Amy A

One of their employees in the service department is condescending and disrespectful to women. Today was the 3rd and finial time i will be going to them.

I need a seatbelt in my 2015 VW GTI. I work full-time and... - rhodessharone

I need a seatbelt in my 2015 VW GTI. I work full-time and take care of my 8-month-old infant full-time. I wanted to avoid making multiple trips to the dealership because such trips require me to take time off of work and, because there is no mask mandate and infants cannot be masked or vaccinated, it requires me to sit outside the dealership while waiting for service. Accordingly, I called to ask that the parts be ordered. I provided the VIN and was assured that the part would be in (I even offered to pay for it ahead of time), I called later and confirmed that the part had come in. When I took my GTI in for service I waited with my infant in carrier for over an hour, in the sun, on a patio next to a dead bird. I had to change his diaper there. Finally, I was called and informed that the dealership did not actually have the part and that I would have to come back again later. I lost more than half a day of work to this chore and was given nothing in recompense and hardly even an apology. I also put a deposit on a new key from this same dealership--paying about $200--and was told that I would be called when it came in. I never received a call but eventually confirmed that a key came in. However, I have no time to go back to the dealership for either the seatbelt or the key (and I have to assume that the key will take at least two more trips). It seems I'm out the $200, my lost wages, and I still need a new seatbelt and key. I would prefer to give a "negative star" rating, but that is not an option. Additionally, I've now left many voicemails for various managers at Bob Johnson/Dorschel (there was some sort of merger but the signage is only half-changed) and have heard nothing back.

Aaron in service was awesome for an issue on my Ram truck - Dwhansen

Aaron in service was awesome for an issue on my Ram truck due to flat battery. He squeezed me in without an appointment and did not charge me to resolve the issue

hmm I would need more than 25 words. first, they know... - rob.friedman.92

hmm I would need more than 25 words. first, they know the cars, they know the customers, and they treat you like family. then again, this is not a corp biz its a FAMILY biz and has been for almost a century. I have not met a single non-helpful person at Brown's. for my 2012 Fiat Pop they solved a small problem.. and when the new part came in a little loose.. they replaced it no question. Plus.. they served lunch (I happened when they had a bbq starting up) Again.. a lot more like family and friends then just a dealer.