2,440 New York SRT Service Centers

My car wouldn't start one morning so I caught a ride... - LSGJMG

My car wouldn't start one morning so I caught a ride to work and then called the service manager, Kevin and asked him to stop by my office to pick up my keys and then pick up my car at home which he did. He fixed the starting problem and also put on 2 new tires which I requested him to do. He called me later to tell me it was ready to pick up. I told him I couldn't get it as I couldn't leave the office. He said no problem and he personally delivered it my house and parked it my driveway and then came by my office and dropped off my keys. Now that is what I call first class service. And Kevin those all this with a pleasant demeanor and a smile at all times. To me there is none better.

Recently got my car serviced here at family Nissan the - dmartinupshur

Recently got my car serviced here at family Nissan the customer service they provided to my family and I was beyond impressed with how they treat their customers really do treat you like family from the service to the sales side always greeting you with a warm smile . Highly recommend

If you haven’t tried Farnsworth you’ve made a big... - Pauline

If you haven’t tried Farnsworth you’ve made a big mistake. One Family owned for over 100years. They’re doing something right. Honest. Trustworthy. Community minded. These are people you should know. Before you make another mistake, see them for all your auto needs. Buying. Service. Leasing. They’re the best.

I have been a loyal customer for 5 years so I know truly... - lorussomichael

I have been a loyal customer for 5 years so I know truly how mismanaged this business is. There service and auto body shop lack basic communication and customer service skills. I brought my car in three times over the past two months for the same issue a parasitic battery draw and each time they found a way to charge me more money for a service/ parts I did not need and the car still won't start. Each time I go into their office they don't listen to me and my concerns about the car and it is a struggle to get them to explain how they supposedly fixed the problem. Never again will I go back to a Ford dealership or ever buy a Ford again. And this is coming from a guy who grew up in a family that only bought Fords.

Service person was rude and crude. Contacted owner. He... - ewatts

Service person was rude and crude.<br>Contacted owner.<br>He blew me off.<br>They aren't interested in doing bsiness with anyone whoquestions anything, price, service, etc

Shoddy Service Department - Sal

2 months ago purchased a used 2016 Subaru WRX with 52k. No service records provided including anything from dealership to prep for sale. Just slapped an inspection sticker on it. Immediately noticed brake system and pedal feel hard as a rock and could not engage ABS under any circumstances. I had suspected particulates in brake lines or vacumn line check valve from brake booster. Returned to dealer for repair, handed keys to courtesy vehicle that smelled like a grungy hotel room in Daytona Beach after spring break. 4 days later vehicle returned to me with marginal (if any) brake feel. Rotors seemed warped after quick spin with sales associate. Repair ticket stipulated brake system bled (not flushed) and hardware cleaned. NO parts were replaced. What they cheerfully omitted was how much they over torqued each rim (intentional or ignorant). The vehicle shutters violently when under braking at any speed. Thanks Don. I purchased the vacumn check valve hose myself and installed personally. Brake feel is back but warped rotors remain. I also purchased 4 rotors and pads for my personal mechanic to replace, along with a flush of the brake system. In summary, if this issue would have been diagnosed from a Subaru dealership it would have never been placed on the lot for sale. Luckily, nobody was harmed by this unsafe vehicle because of their negligence. They flat out blew me off. Buyer beware for the future. They have proven their incompetence.

worse customer service - Caroline

I went to FIAT of Larchmont to get a quote on a few things to fix on my Fiat 500 that I bought there a few years ago. Then I went to see my local garage for another quote. The result was that Fiat was trying to make me replace whole parts that didn't have to be changed and the bill ended up being 4 times cheaper with my local repair guy. Also Fiat of Larchmont installed a rear view camera for me back when I first bought my car. The mirror was very poorly installed and never stayed steady. It kept moving while I was driving and after many attempts to have it fixed by Fiat, I kind of gave up as I was busy and it was never done properly anyway. Today it finally fell off and I brought it back for a last attempt to have it fixed. Steve Manessis from FIAT was telling me there was nothing he could do because he had no record of my past visits on his computer, that my car was no longer under warranty and the people who installed the mirror were no longer in business. But he advised me that I should go see a glass repair shop myself and have them glue it for me as there was nothing he could do! I am appalled by customer service in that shop, don't go there or you will be scammed!

Simple brake maintenance turned into several service visits - brautigam24

Service brakes pads at 40k. The new pads replaced weeks later. Back six times for noises. Wound replacing suspension bars, joints, steering on consecutive visits.