2,440 New York SRT Service Centers

Since purchasing a 2021 QX50 in 2023 I do feel that once - JMP

Since purchasing a 2021 QX50 in 2023 I do feel that once the deal was sealed the service went down hill fast. Once you are there, they're pretty good. But getting a call back or a response to an email or a text - forget about it. My car had a service late Nov 2024. Two new batteries put in keys. By Jan, keyless entry wasn't working. Some computer system error tells me the driver door is ajar (it's not) - thought it was just winter but it is so bad no one will drive with me any more as the locks turn on and off randomly, the dash says door is open all the time. Have been reaching out all week as simple fixes surely?. Sent me info about their valet service. I am about 22 miles from the dealership so cannot participate. Get a call back today & offer is to drive my car down and not have it for the weekend. Last year after 10 months since purchase, Service Coordinator would not tell me over the phone if a new battery was part of my after-sales program. They could tell me if I got the car to them (!!!) Had to get AAA to put in battery & then called back to be told, yes it's covered. It takes the Service out of service and I cannot find anyone nearer to fix the issues. Maybe Infiniti NJ is my next stop?

Customer sevice and sales great. - froz426

Customer sevice and sales great.. sevice dept. Tops👍🏻.. i have been going there since 2011. I got most of my vehicle there

Beautiful dealership, and friendly staff. - dcapan

Beautiful dealership, and friendly staff. This most recent visit was missing the little extras that I had received during past visits (complimentary car wash, and personalized advice from the service manager). But this was far from a bad experience, just not a personalized as was done in past visits.

recalls and had to get corporate to let them see me. - fiatsucks1

My car had numerous recalls and faulty electronics. When corporate wanted me to go here to verify that it was intact the car fiat service center said they had nothing for over a month. Funny how when corporate called minutes later i got an appointment for the next day. It always seems like this service center refuses to give appointments in the near future everything is weeks and weeks away no matter time of year. the people on the phone are rude and do not care about the customers.

Well where to start Jack mcnerney i loved going and doing... - Gitrdonejack2007

Well where to start Jack mcnerney i loved going and doing business till i delt with shady Steve in services he is a God dam joke!!! Stay far from this place be lucky if they can do oil change right 75 bucks for that and con u and miss lead u all around went in and told them had wear on both tires in rear did all test because was in accident befor i bought truck from dealer in syracuse that lied about car fax they were right about the accident on car fax but steve went and told my warranty place like i was in accident so funny the tires i have don't have any wear on befor new ones so accident before had nothing to do with wear on new tires so never trust them make sure u bring lube for this place is full of con crap dont ever trust this place ever $528.00 for xxxx work or shady work & lies on top of lies!! want to thank u for teaching me to never do business with ur place ever i will be turning u into better business bureau its one thing to screw u over then do things like this con man steve! Leafspings 1800 buck ls what a joke shame ur giving that business and auto place a real bad name word of mouth go's long way

Great service - Bstendts

Michelle is simply the best at what she does. Very friendly. Very accommodating. The rental car I was given was a pleasured to drive. The service was second to none!

Outstanding Car Dealership - Jane from L.I.

I am a repeat customer of Great Neck of Jaguar because they highly respect their clients, We are treated with respect and the employees let us know we are valued customers. The service department is outstanding,