2,440 New York SRT Service Centers

Per svc manager “Joe” delays are caused by Emplyee - Ron M

Per svc manager “Joe” delays are caused by Emplyee absenteeism issues in service dept. Took 3 days to get someone to look at our car looked at after being towed 100 miles to the dealership after being told they could get right to is since we were stranded and had to stay at a hotel until the shift module could be repaid er and or replaced. They we find out that while many models have a recall on the shift module, the recall didn’t apply to our specific car. Poor communications in svc dept led to additional delays as we approved the $1600 repair to get it done and when calling to text day to find out if it was done, was told they didn’t get our approval to pay for it. Sad to say this was a very disappointing experience for a long time RR owner. Maybe they are the dealer for the bills, but I hope us regular customers done get pushed aside while the expedite their premier clients while we sit in a hotel for 5 days waiting for news on when they will get to our car while we are stranded.

Excellent service. Have purchased at least 7 vehicles... - mlinckscpa

Excellent service. Have purchased at least 7 vehicles from them over the last 15 years. We will continue to go back to them going forward.

I brought my car in for service and Jasmine Fernandez was - john.kozey

I brought my car in for service and Jasmine Fernandez was sooo polite, knowledgeable and efficient in setting up my service and keeping me up on the status of my service by text. Jasmine really helped me understand the diagnostic and service processes, and helped manage my expectations.

Service - Meltz4465

Lisa and team are amazing.. I will only service my vehicles with you going forward despite the fact that I live in a Manhattan.. Your service is exemplary and the inconvenience of location is way overdone by the pleasant experience

Dealer has done nothing but bent over backwards to help... - putski61

Dealer has done nothing but bent over backwards to help me and my family . It's hard to find a better experience when it comes to sales and service in my book

terrible - droptheloanlarry

This particular dealership has been THE ABSOLUTE WORST dealership I've ever been to. they stole things out of my car when I took it there for service, overcharged me for said service, then not 10 miles away from the dealership the engine becomes useless and has been drained of oil and coolant. the worst part is this guy won't do anything without giving me that bull crap "well bring it in and we'll see what we can do for ya" cause that's how I ended up getting charged over 400 dollars for a starter replacement before I even made it past 2500 miles.

Legend Leasing = Legendary Waste Of Time - Thomases

I had been emailing back and forth with a man by the name of Gary for upwards of a month. I could not have been more straight forward about my situation, what I was looking to pay per month, what I was looking to put down, what my credit/financial background was, just tried to make everything as black and white as possible to ensure a smoothe transaction, and also be a good customer. Gary starts tossing out quotes that seem like great deals. At least quotes that no other leasing agency could compete with, let alone the dealer. He took my social security and personal information, said I was approved (again which no one else did because I'm young and have a very minor credit history). I must have double checked like 4 times that this was a done deal, I got the bin number of the car, I asked how is payment made he said personal check, which seemed weird because no dealer would permit that, and I got insurance set up with the sole intention on picking up the car that day, which I was told was "no big deal". So I show up. Gary says it's going to be there in 5 minutes, says it's left the dealership. 30 minutes go by, Gary says it's a few mins away. Okay, whatever. 30 more minutes go by, Gary starts making phone calls from his cell, makes a point of getting up and walking away so he is not close enough for me to hear. Gary comes back, says the car still needs to be prepped before it's delivered. Now I'm pissed, this is the day I set aside to lock down a car that I now really need for work. I start demanding answers, I want to speak with the dealer, I want to make sure this is for real, I want to make sure I actually have this car. "Oh yeah it's done it's done," says Gary, this usually never happens, they'll deliver it to you". Well I'm skeptical now. Call up dealer directly and am informed the manager will call me back. I'm not leaving without understanding what's going on. Long story short, I showed up at 12:30pm it's now 3:30pm!!! and after continuous pacing back and forth outside the dealership on the phone, into the other salesman's offices, basically anywhere except where I could hear what's being said, he then comes back to me and says there was an issue with my credit now, and I owe another $2000 on top of what I was originally told. So then I left, went directly to a dealer, and leased the exact same car for the same price with a co-signor and it's being delivered from the BMW port between Thursday - Saturday. Not to mention none of the people at the legend leasing could've cared less about me or my business whatsoever, couldn't even offer to spot the $50 cab I took from Coney Island to Manhattan. I felt, and was, completely set up to be screwed. Thank you Gary, and thank you legend leasing for teaching me a lesson about thinking it was ever a good idea to work with you guys. Hopefully you see and delete this review before anyone can read this one. SCAM

Best place for Service - hopebriannest@gmail.com

This is our first used car in over 30 years. We always lease. We purchased a 2008 Lincoln MKZ, for our 17 year old son at another dealership. This dealership is much closer to home, decided or bring our car there. Had a few issues, USB, noise, and now problem with heat. MIKE at Service is top notch...all our issues were nothing and we just needed coolant for the heat. I can't thank him enough for complete honesty and satisfaction. THANK YOU MIKE!!!

They know the vehicles so well and recommend options that... - wheels28

They know the vehicles so well and recommend options that aren't always the most expensive. Always drive away feeling confident my car is safe and reliable.

Our Lexus vehicle is parked outdoors. - Joe and Marika Randazzo

Our Lexus vehicle is parked outdoors. The day after an unusually heavy period of rain I noticed that when I opened the front and back driver side doors of the auto, water began streaming out from under the inside plastic panels under each door. Quite frankly I was shocked, as I have never witnessed this with any car I previously owned. I quickly contacted my Lexus service consultant, Maria Morales, who immediately scheduled an appointment for me. She calmed me down and assured me not to worry and that the issue would be corrected. When my wife and I arrived at the dealership Maria was there to greet us with a warm smile. She explained that the situation I described sometimes happens. The doors of the Lexus are designed to harmlessly funnel unusually large amounts of rain water striking the vehicle through pre- drilled drainage holes at the bottoms of the doors. Maria concluded that these holes had likely become clogged over time, and that the staff mechanics had a special tool to clear them. Rather than have us wait, Maria graciously accommodated us with a loaner vehicle. The problem apparently was an easy fix and we have had no more issues with rain water. It is very reassuring to know that whenever an issue with our Lexus should arise we can reach out to a true professional like Maria and obtain immediate help. We are most grateful to Maria for her assistance, professionalism, and kind, courteous nature!