2,439 New York SRT Service Centers

Horrible Service Department - HJ123

I brought my 2013 Infiniti in for a battery replacement this morning. The service rep I dealt with was very condescending and just downright rude both when I was dropping off my vehicle and again when picking it back up. It's very unfortunate this is the only Infiniti dealer in the area. Customer Service should be the number one priority in a dealership like this one where it is the only in the area. I am a Registered Nurse not a bum off of the streets, get it together Infiniti! Replace your service employee with one who won't drive your customers away.

Jim in the service department made sure that I was - Thomas1

Jim in the service department made sure that I was satisfied with the brakes after replacement (at about 27k miles). Unlike the entire life of the OEM rotors and pads, the new ones made some awful noises usually in the mornings on first light braking. So a few weeks later they replaced the pads they just put in with superior pads (which I would have opted for in the first place -- it sounded like it is actually impossible to get OEM pads/rotors -- but thought that's what I was getting from the dealer). Of course at just one day after the new install, I cannot tell if these will be better ultimately, but I hope these new ones prove better. By far. In any case, Jim and his team were determined to make sure they did as good a job as they could do -- for free and not under warranty, but as a good-service move. I applaud them for that, and they have earned respect.

Aweful! Don't Buy Their Dealership Warranty!! - You Know Who I Am

DON"T buy into a dealership warranty at M&M. I took my car that was bought there new several times to be fixed and they were unable to resolve the issues. They were also unable to provide me a loaner car while they worked on my car even though a loaner car was part of the dealership warranty. They charged me multiple deductibles for the same issues that they were unable to fix during the prior visits. If you are the person that likes over priced cars that don't work properly and useless warranties than this is your car dealership.

I dealt with John R at Whalen Chevrolet and he was... - Shane L

I dealt with John R at Whalen Chevrolet and he was professional and answered every question I had. I would and will do business with them again!

In this instance, service and specific work done was - VGRENIER

In this instance, service and specific work done was excellent. Un-necessary work was done in the past.

Excellent service. Very happy with the whole experience. - Parm2356

Very conscientious in all areas. I enjoy dealing with McGuire dealerships. All the employees are interested in making your experience wonderful. Very clean area where I waited for the service to be completed. Plus coffee was offered and a television and internet service was available.