2,438 New York SRT Service Centers

DO NOT TRUST - JMB324

Brought my car in for service- had my husbands FDNY plackard in the window that went MISSING. When I went back, it was handed to me with NO explanation. The absolute worst- no follow up- was told the manager would contact me and didn't- I had to track him down!!! Absolutely ridiculous - did I mention this was the day before 9/11- this is not my first bad experience with them but by far the worst! Called corporate and filed a police report- they damaged my husbads property with NO explanation- Never going back- you can't pay me to go back.

Super! Excellent team from sales to service and great coffee - robroc

Purchased used GT Sport convertible there 6 wks ago, which was a great experience but when returning for pot-hole damaged tire replacement under extra insurance policy from third party, Wide World's handling made it truly a seamless experience. Despite my not following the procedural requirements for the policy. These are the employees deserving special praise Marty Field, Rich Nicola and Charlie O'Conner; each from different departments, but all pitched in to make my experience uniquely pleasant - from sales to service. Please note I am not able to add these names in this form so I am picking the default name.

We were unfortunate to have a flat tire at midnight - Eric Spooner

We were unfortunate to have a flat tire at midnight 5/28/25 nearby, while on our way back to Albany NY. The “run-flat” had a gash in the sidewall, presumably from sharp debris. BMW roadside assistance provided prompt towing to Wide World BMW, and an UBER ride 125 miles to our home. The next morning when we called, they had already checked the car in. I asked them to replace the tire. They called back in an hour and said that there also was a “bubble” in the right front sidewall, and that they should probably check the alignment. I was impressed at their thoroughness, and told them to fix what was needed. We drove my wife’s BMW back and picked up my car at 2:00 pm, paying for two new tires. They were courteous, helpful and professional at all times, and the charges were reasonable. I can’t recommend Wild World, or BMW Roadside Assistance highly enough.

I was very unhappy with my salesman. - walkerdeb4092

I was very unhappy with my salesman. Had to go to sayre to have registration transfered and iPad inspection. Bought in New York. He never sent paperwork or scheduled appointment. HE FORGOT. HE IS GETTING MARRRIED. That was more important. Forty minutes to get there and now I have to go back.

The worse customer service I have ever had. - Old ford fusion

The worse customer service I have ever had. Picked up my car after repair being told alignment was not perfect but within specifications. What a ride home. Returned car to be checked out and was told it floated a little a city speeds. Imagine that at 65 on dry roads the car would glide over a foot every so often. I dove again on wet roads and was scary. Was never told in beginning that more parts were needed or service done. Then when I had repair the manager wanted receipts of where I had repaired. Why didn’t he have a estimate ready since he always made it sound he would repair anything that was paid for like the tires I tried ordering but had to get them elsewhere also. I wonder to myself if an older person had pick up their car in that condition that they would have wrecked on the way home. Shame on you all there at WILLIAMS

Purchased my vehicle from Williams Toyota of Sayre, PA in... - Thouroughly ticked

Purchased my vehicle from Williams Toyota of Sayre, PA in 2018, though I live in NY. My check engine light came on and my repairman gave me the computer # needed for the repair and said I should check to see if it was covered under warranty. I called Williams of Elmira and they would not tell me if my vehicle was covered or not." I would need to bring my car in and let them inspect the car - no fee if the repair was under warranty, $125.00 just to inspect it if it was not under warranty and let me know what I ALREADY KNOW!!!. Unbelievably poor service and unethical business practice.

Extremely out of line. - Fawn

I had to have my car towed a couple days ago do to having had slid off the road. i called it in to 911 and W.S. Hinkley and sons INC was the next available tow company. Mr. Hinkley was told to bring my car to a body shop in Westerlo15 miles away from the accident site. A few hours later I contacted the body shop my car wasn't there Hinkley had taken my car back to his shop 15 miles away in the opposite direction. Once my car finally made it to my body shop, the shop owner informed me that an appraiser had already looked at my car. I NEVER placed the in claim on my car I was waiting to see what the body shop said before I called to file a claim. Hinkley took my insurance card out of my car, called my insurance company and filed the claim then gouged a tow bill that he got my body shop to pay it ALL WITH OUT my knowledge. I highly recommend you do not use this man for towing and if you do dot your I's and cross your T's.