1,456 New York Used Car Service Centers

Great service where others failed! - jsragman

I love my 2006 Chevrolet HHR, but she is showing signs of maturity (130,000 miles). She still has plenty of giddyap, good performance and gas mileage, but recently her bones are beginning to ache and she complained often and loudly. The front end sounded like it was about to break loose and run down the highway on its own. I took the car to my mechanic who said she was fine, nothing loose. Her screams, however, were tough to tolerate - something was wrong with the wheels, tires, or drivetrain. I took the car to another shop in Watertown that specialized in front ends, suspensions, and alignments. They took the old girl for a spin, noticed the noise, put her up on the lift, looked her over and told me everything was okay. I wasn't happy with the verdict, but at least I felt the car wasn't going to come apart at the seams and leave me stranded. In a final act of frustration I called Phinney's in Clayton. They were an old, family run business that specialized in GM, particularly Chevy. I explained the problem with my old HHR and explained I loved the car and would really appreciate someone who could fix the car, eliminate the rattling and give me back the car I enjoyed so much. Not long after I dropped the car off with the mechanics at Phinney's, I got a call from Kristin telling me they found the problem, explained what was needed for the repair and suggested some other repairs to put back on the road in tip-top shape. After I picked up the car it didn't take long to see the car was in great shape. The car ran and performed as well as when it was new - I was overjoyed! I don't normally review products or services, but I feel I owe something to Phinneys since OTHERS couldn't find the problem and told me to live with an older car with too many miles. Phinneys were able to do what others failed to do. My only regret is that I had to pay for two other services before I got it done right at Phinneys. I won't make that mistake again. I happily recommend having your car serviced at Phinneys. Do it to save both time and money.

Awesome and fast, accurate service. - Cookergirl

Awesome and fast, accurate service. The service department squeezed me in for my needed service

Service department displayed blatant disregard for the... - honestopinion

Service department displayed blatant disregard for the customer. They were late to open and extremely slow and uninformed. I wouldn't recommend this place to my worst enemy

Very valuable Volkswagen repair service car owners I have - ustaali

Very valuable Volkswagen repair service car owners I have a 2021 VW ID4 electric car. I bought it with 2500 miles on it and I took the car to the service more than six times. The car's electric motor was not making any noise at 56th Street Brooklyn. They replaced a part for $1600. We said okay, okay. A few days later another light came on. I went to Brooklyn Volkswagen again and they checked and said there was a small battery in the electric car. They said it was not working and replaced it three days later, the same light. The electric system was not working. It came on again at Brooklyn Volkswagen. I brought it in and they ran diagnostics, this time it was a high power battery. They said my car had 45,000 miles and they said they couldn't do it for me. They said they didn't have an electrical engineer and told me to go to Bayridge Volkswagen. I went and bought a Radovi first and went 10 days later. They said they couldn't do it for me and said to go to Long Island Platinum Volkswagen. I called and made an appointment and went two weeks later. Okay, they looked at it and made a check and then charged me $259.00. I asked why they weren't changing the batteries. They told me my car had a TLC plate, but the warranty was 50,000 miles. That's how many TLC plate cars have. Did you see the miles on the car? Why didn't you tell me? Platinum Volkswagen lied. But why did you say 100,000 miles when you bought the warranty? You say 8 years. I bought the warranty and paid $2600.00 extra. Is this possible? Why didn't you tell me? I said I would put a TLC plate when I bought the car. Brooklyn Volkswagen is hostile to me here. Since you don't understand, why did you change the small batteries in the electric car? They made me waste my time. Bayridge Volkswagen spoke honestly. The name was edi. A nice mechanic will help me now. I'm looking for a lawyer from Volkswagen USA. Thanks for making a secret. Ali Kondakci 3322621439

Great Sales and Service team - Patrik B

First off I have had a great sales experience with Ross. He is always available with any questions on my Targa 4S. Seamless experience getting my wheels repaired and my front nose wrapped with a clear bra. Ross even gave me his cell to text with questions. Ross introduces me to Elliott who has been very professional and accommodating for my service needs. Every time I bring him my car it’s returned clean and tuned up. These guys really know luxury cars!